The Boiler Exchange Reviews 

365
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Newly installed system boiler by the engineer Barry, installed a week. Think it was a bit of a challenge due to the limited space but the pipework is a work of art. Too early to comment as so far as i... See more

Rated 5 out of 5 stars

Got a few quotes before going with the Boiler Exchange and delighted we did. Not only was it more affordable but the service was second to none. We have a 9 month old and were worried it would be... See more

Rated 5 out of 5 stars

Great experience with Boiler Exchange. Replaced old system boiler with a new combi boiler. Everything was explained in full detail during the survey carried out by Chris two days before the install t... See more

Rated 5 out of 5 stars

In a world where customer service is sadly lacking I can’t praise highly enough the team from The Boiler Exchange who came to install our new boiler . We d been left without hot water / heating for n... See more

Company details

  1. Gas Installation Service
  2. Heating Contractor

Written by the company

Central Heating Installation company serving Central Scotland. From one off services to full heating installations, we provide the full spectrum, no job too small.


Contact info

4.9

Excellent

TrustScore 5 out of 5

365 reviews

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4.9

All reviews

(365)

21 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

New Combi Boiler

Met with Chris. Nice knowledgeable guy who did not give the hard sell. Answered all my questions and explained the process. Was prepared to negotiate and agreed a price and install date.
The install team of 3 attended on time and completed on time leaving no mess and provided a full explanation of how the new boiler system operated. Would happily recommend.

14 February 2023
Unprompted review
Rated 5 out of 5 stars

Customer service as it should be.

Made an enquiry on Tuesday at 2pm about a new boiler, Wednesday at 2pm everything was installed, no mess , no fuss, just a lovely warm house with lots of hot water. Work done to a very high standard. Thank you. Customer service as it should be.

1 February 2023
Unprompted review
Rated 5 out of 5 stars

First class service from the boiler exchange

I contacted the boiler exchange for a new boiler installation. Chris came out and looked at my old boiler and gave me a price to replace it . The price was excellent so decided to go ahead . A week later my new boiler was fitted . The engineers were brilliant. Came at 8 and were finished by half 12 . Very clean and tidy. Cant recommend them enough.

27 January 2023
Unprompted review
Rated 5 out of 5 stars

Ordering was relaxed and everything…

Ordering was relaxed and everything explained well by Chris ,within 3 days the boiler was installed by George and his team who worked very hard and was fitted quickly , had it up and running in a few hours .they were very tidy and left no mess.the only problem was me, as I was trying to get to grips with the hive and settings .a quick call to Chris who came back out the next night and showed great patience to an old lady!So thanks Chris😁 I would recommend the boiler company.

28 January 2023
Unprompted review
Rated 5 out of 5 stars

Great Service

Great Service provided from Sales (Chris), through to installation by James and Norrie. Pleasant, knowledgeable workforce, delighted with all aspects of the work carried out. Highly recommended.

24 January 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant & friendly staff, no nonsense & quality work

Brilliant & friendly staff, no nonsense & quality work

I contacted Viessmann about a new boiler, and they put me in touch with The Boiler Exchange.

Chris and James did plenty of research beforehand as I have a heat pump and they were not 100% sure of the compatibility, but reached out to Viessmann and researched it before going ahead.

My previous boiler was still working at this point but shortly afterwards was marked unsafe by the gas board. I contacted Chris and told him I needed it more urgently now, and it was sorted by the following week with a new gas pipe that now after looking at my gas readings it shows the gas leak was really there (gas usage with nobody home) but now is gone!

The pipework done by James and Norrie was that of men who take pride in their work, really tidy soldering and pipe work... even climbed in very limited floor space to do the pipe so that the kitchen floor didn't need ripping up... mind-blowing dedication to a job done right.

This is a step up from other engineers who just want to throw a boiler at you.

10 January 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Had my boiler installed by the boiler exchange. Friendly & lovely team & great aftercare as I had to contact them as I had a fault code. Chris talked me through it & boiler sorted, I would recommend them

16 December 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant company

The boiler exchange were fantastic from Chris coming out to survey the job to the boys fitting the entire system. The job was carried out on record time and looks very professional. My new system was fitted the day after the initial quote. I would definitely use the company again.

15 December 2022
Unprompted review
Rated 5 out of 5 stars

I had Chris from boiler exchange out…

I had Chris from boiler exchange out gave me a price ,, the job was carried out by the engineers, absolutely no mess to clean up when they left , great service from start to finish , boiler has has its first service recently ,,, great job done by professional people,, ask for Chris he will get you sorted merry Christmas guy's

15 December 2022
Unprompted review
Rated 5 out of 5 stars

Very Happy

Very Happy
The service with Boiler Exchange was excellent, Chris visited my flat and went through all the details of what he felt would be most suitable for me and we agreed on a make and model, and day for installation. In fact, I could get my boiler in 2 days earlier than planned as they had a free installation spot come up. The installation was very well planned tidy and efficient, they explained all that had been done and how it all worked. would happily recommend Boiler Exchange.

13 December 2022
Unprompted review
Rated 5 out of 5 stars

Quality Service and Great Price

It was good to speak to someone and explain my issues instead of an automated website that wouldn’t have seen the issue I had.

From start to finish it’s been excellent great price and service was superb. The team went over and above and got my new boiler fitted and heating working for my young family at this time of the year.

28 November 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Great experience with the team here. Chris was out on the Tuesday priced everything up and they were able to get new boiler and radiators fitted on the Thursday for me. Very quick and efficient. Highly recommend.

10 November 2022
Unprompted review
Rated 5 out of 5 stars

Great service by the team

Great service by the team, Chris especially. Had a wee user issue 6 months after install - 5 mins on the phone to Chris and all sorted now and for the future too.

Highly recommended

29 November 2022
Unprompted review
Rated 5 out of 5 stars

Excellent company to deal with - First Class!

A big 'thank you' to The Boiler Exchange Company for their efficient processing and installation of our new boiler - they managed to do this within a very short timescale - Contacted them on the Friday and the boiler was fitted on the Wednesday before we went on holiday.
I was very impressed with this company and will not hesitate to recommend them to anyone who is contemplating purchasing a new boiler.

12 October 2022
Unprompted review

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