The Body Shop International Reviews 

Really poor service. Placed an order last week, never received a confirmation email, no dispatch email, no communication at all. Online chat is constantly down despite being advertised as open. No one ever answers the phones- you’re left on hold for ages. Bank sent the money back to my account. Order arrived out of the blue- late might I add and now the money has gone out of my account. Really poor service. No wonder the company is in trouble if this is how you treat your customers.

I forgot I had a subscription active so they automatically ordered the product without me realising. I called support to cancel the order and they told me all the steps to fix the issue. A couple of days later, they contacted me again telling me the order was cancelled. The person on the call was extremely polite and the body shop promptly took all the right steps! In conclusion, I would trust the customer service and I will keep shopping here.

Stole my money. Didn’t give me an order confirmation or anything but took the money from my account. I was on hold waiting for customer service for 1hr and the line was cut. So now they are just holding my money hostage and won’t even pick up a call. Live chat says offline even though I tried using it during operating hours. Absolutely horrible. Never again.

You asked me to leave a review and I haven't received my order. Was supposed to be here in 3 to 5 days and has now been more than 2 weeks. Please reply to my email and refund me.

Don't bother ordering on their website as they take your money and don't deliver.

Website is very buggy, promo codes do not work, chat does not work, it was 1630hrs on a Monday and I kept getting a reply saying online chat is open from Mon - Sat 0900-1900 and Sun Closed... and that all their team are currenty offline despite it being 4:30pm on a monday afternoon.

I do miss the good old body shop days,

Useless scammers they’re live chat is down when it says it’s available the email support hasn’t replied in 11 days after promising 48 hour response time I am currently on the phone I’m not sure if someone will even pick up the phone I’ve been here 30 mins no response

Body Shop have not sent me my order, instead they've sent me 3 items which I didn't order, clearly my order has been mixed up with someone else's. The live chat isn't online, the phones are not answered, complaints are not responded to, emails are not responded to, there is no other way to get in touch. Facebook messenger, no answer. What absolutely useless customer service from a once good retailer. How can I resolve this situation? You've had my money, now I'd like my products.

I have placed an order online more than 3 weeks ago, I got an email straight away to say it has been dispatched, but when I go to Royal Mail it says that it hasn't been given to them. I can't get thru to anyone and they are not answering emails. Absolutely shocking customer service.

I recently ordered from Body Shop (about 3 weeks ago) and I am shocked. I don't normally order from Body Shop but on this occasion I was very busy and needed this product as gift for a relative. When I tell you I still haven't received my product I am not kidding like it's been almost a month where's my product??? I understand that there may be shipping delays but that's no reason for a singular product to take 3 weeks to arrive to me. I even tried to reached out to Body Shop directly via E-mail but it's no use they still haven't got back to me. The customer service is pathetic and I don't recommend ordering from them. Their shipping is dreadful and they have the audacity to send you an E-mail saying you order has been dispatched with a useless link that take you to Royal Mail tracking but it's pointless as all it says is that they are waiting for the package to arrive from the sender. I feel helpless and most definitely will be requesting a refund.

Missing items 😞, tried to contact via online chat which was offline but according to their website it was available. Emailed which didn't resolve the situation, had to phone. 25 minutes later after being told numerous times to online chat 😡 my issue was finally sorted. What is happening to this company. I worked for Anita Roddick for 10 years and she is one of the most wonderful people I have ever met. Such a shame

I placed a large online order and one of my body butters is a rock hard texture.
I sent an email and photographs for proof for Sonja to reply that the product is correct and that it has happened because the product could have been moved to one side.
I then decided to ring customer service because clearly Sonja didn’t understand what I was on about but what a waste of time!
The worker on the phone told me that this how the vegan body butters are made now and if it doesn’t suit me then I need to return it.
I explained it didn’t suit me because it was faulty and that all the other body butters in my order were fine but she wasn’t having any of it so now I have been left with a faulty item and no chance of a refund!
I cannot get to a store and the worker told me it will cost me to return it by post!
After 18 years of my custom, I will no longer be purchasing or recommending the body shop.

Gone online to get cash back from a walking app (macadam) it’s at 4% but don’t be fooled that’s new customers only no returning customers who are loyal are punished at put at 3% how on earth is that fair. I have a card for body shop but now you’re penalising us nope never coming back to you

The body shop has the worst customer service, I used to like them when they had more physical shops but with all the shops closing down, ordering online is a tereble experience, I had a return order and itbis 7 days already and my account has not been credited, contacted customer service and the say wait another 3 to 5 working day which is extra week, please avoid as much as possible except of course you have a physical shop around you where you can walk in and make your complains.

You are now unable to order online and must go in store. They used to have a coconut milk body lotion that everyone raved about. Don’t they care about their customer’s preference. That lotion was incredible. Everyone dislikes the new lotion and wants the old one back. Who’s with me to bring back the original version of coconut body milk?!?

Sad, just sad, wondered why your Company is going down the tubes, well try ordering something online, that's a start.......

I bought some foundation from their Barrie ON location. Although they claim that they use only natural ingredients and I was told that the oil in the product was raspberry seed oil, as soon as I put it on my face, I started tasting an unpleasant chemical taste in my mouth. I remember encountering this same taste, years ago, from some other product which I don't remember.
I took the foundation back to the store the next day to return it and get a refund. They refused to give me a refund, and said, "their investors won't let them give refunds." I told them that I would not be buying any of their products again. This is not how you treat customers. No I do not recommend this business.

Went into the Bath branch of the Body Shop. Was browsing and looking at items as a present. Some items had testers next to the product and some didn't. I opened one of the body butter products (which didn't have a tester next to it) to smell the product. An assistant who was busy chatting to her co assistant shouted right down the store to me that testers are all on the top shelf. She couldn't be bothered to come down and show me the products and where the testers were, just shouted at me. I left and will not be returning, the service has clearly gone downhill.

I buy the Vitamin C serum 4 days ago. I'm using Vit C from many years, but this time I chose to by from the Body shop, as I see so many good reviews. Unfortunately I made a horrible allergy, at first application. As I never had allergy before, I was thinking maybe may face turns red for one min. and then it will be ok. Today, after 4 days, my face is still red, looking like I have a nasty sun burn. I'm taking allergy tablets but seems like nothing is changing. 😔🤦‍♀️

I went into the Watford branch of Body Shop last week. The service from Georgia was excellent as nothing was too much trouble, she explained the different products and her professionalism was great. All the staff at Body Shop do a great job. I have had the shampoo ( which lasts ages), the Peppermint Foot Scrub and the grapefruit hand soap. All great. Let's try and support the Body Shop when we can as I definitely find that the products do last so much longer than the cheaper brands I always go for!