I would appreciate Rebbeca with the kind of information and service he has provided me with . I really had a bad experience with one of their booking agents , who was really rude and I felt lacked emp... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was mixed of good and bitter experience buying a flight ticket through best air fare. The day I bought the ticket I was misinformed by one of the sales team member named Rebecca. Very next day spok... See more
Company replied
I had a very positive experience booking my airline tickets, and Rebecca was extremely helpful throughout the process. She was professional, patient, and made everything clear and easy to understand.... See more
Company replied
Very cooperative staff Catrin deal with me today witch was good 👍 experience
Company replied
4.2
Great
140 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 23% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ria was very kind and supportive to…
Ria was very kind and supportive to helping us with our tickets.
Thank you very much
14 July 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Thank you Emily for a prompt service.
Thank you Emily for a prompt service.
14 July 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Emily was a great person she helped me…
Emily was a great person she helped me rlly fast with my tickets . Kind and respectful.
14 July 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Don't trust this company
Don't trust this company, they're scammers. I bought tickets twice through JetCost, and both times they stalled me and took my money. Don't believe them; they'll keep you waiting for two days to sell you a higher price, then call you two days later saying the tickets aren't available. They are fraudsters
14 July 2026
Unprompted review
Mr nio was fantastic help
13 July 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Good customer services but poor booking process
Good customer services. I have to be honest that the ticket booking is more expensive than what I expected because I had to pay more to upgrade to get the seats. So, I am not happy on this point.
12 July 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Agent Emily very helpful only problem…
Agent Emily very helpful only problem was late check-in didn’t allow me to get seats that I wanted.
11 July 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Paid reviews don't trust on them they…
Paid reviews don't trust on them they all are scammers
19 June 2026
Unprompted review
I would appreciate Rebbeca with the…
I would appreciate Rebbeca with the kind of information and service he has provided me with . I really had a bad experience with one of their booking agents , who was really rude and I felt lacked empathy. And I decided to proceed with cancellation. Then Rebecca called me made the situation ease for all of us . I believe the management need to set Rebecca as a good example how she lets the reviews for their agency turn from negative to positive . She did her job brilliantly and went way further . I appreciate her willingness to make an effort . All the best Rebecca few people like her carry the reputation of the company on their shoulders . My refund was processed and I am hoping to receive my money soon
8 July 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Excellent customer service privided
Excellent customer service privided. Happy with the service 😊.
8 July 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
The sevice is really good and quick and…
The sevice is really good and quick and one of the staff Zoya helped me with check in. Would recommend them.
7 July 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Thank you Elina for a helping me …
Thank you Elina for a helping me checking in. Keep it up Elina and have a wonderful week xx.
4 July 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
Sana was very helpful and made our…
Sana was very helpful and made our check-in process smooth and easy. She was patient, polite, and professional throughout. Thank you for the excellent service!
4 July 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
The company has price discrepancies
The company has price discrepancies, i.e. what it says on the website is different, but in reality the price is much higher, in my case it was 65% higher than the base price.
The crew helps with check-in but then quickly asks for my opinion on my satisfaction, which is a bit strange.
3 July 2026
Unprompted review
I eventually received my refund, but the experience was unacceptable
I paid in full for four flight tickets after being told I would receive my e-tickets within 6–12 hours. When that deadline passed, I was told to wait 24 hours. After that, I was informed that there were no longer any seats available on the flight I had already paid for, and they would look for alternatives.
More than three days later, I still had not received a valid airline PNR or e-ticket. Despite repeated promises and multiple follow-ups, I was left without a confirmed booking.
Because of the continued delays and lack of a confirmed reservation, I had no choice but to escalate the matter with my bank.
Based on my experience, I cannot recommend this company. If you choose to book with them, I strongly advise ensuring you receive a confirmed airline booking and e-ticket as soon as possible.
Update: It has now been 17 days since I paid £2,400 for 4 tickets to Japan. I still have not received the tickets. The company also promised a full refund within 24–48 hours over a week ago, but no refund has been received. I am still waiting for a resolution and have had to pursue the matter through my credit card provider.
Update :
I have now(21st July)received the full refund, and I appreciate that the money has been returned. However, the overall experience was extremely stressful and time-consuming, and I do not believe customers should have to go through this process after paying for flight tickets.
This review reflects my personal experience from the initial booking through to the eventual refund.
29 June 2026
Ayesha is very helpful and very kind…
Ayesha is very helpful and very kind really happy for customer service thanks
1 July 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
good servise has been provided by Emily,
30 June 2026
Unprompted review
Reply from Thebestticketfares
Dear Passenger,
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience booking your flights with us. We look forward to serving you again in the future.
Best Regards,
Customer Service Team
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