Decided to try the beauty vault as the product I wanted was out of stock on the website I usually buy from. My only gripe is that the shipping times and prices aren't clear. In the FAQ it says there a... See more
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I'm so glad I've finally found a bath bombs maker that does Klarna! Multicoloured fun bath whizzes are my sons new favourite obsession and he's so chuffed with all of them :) a beautiful, sensory and... See more
Company replied
Very quick ukainland postage. But the lippy I got despite being the correct name, was a COMPLETELY different shade to online. And not just marginally. Had a word and I'm still waiting for a response.
Company replied
Best place to get eyeshadow pigments, Concrete Minerals is my fave brand and nowhere else in the UK seems to stock it! Variety of other beauty stuff is great as well, my go-to place for quality... See more
Company replied
Company details
Written by the company
Bringing you cruelty free cosmetics from independent and ethical brands. With an ever increasing range of vegan products.
Contact info
Maidstone, United Kingdom
- info@thebeautyvault.co.uk
- thebeautyvault.co.uk
4.3
Excellent
165 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I just love everything about this…
I just love everything about this place! Amazing products. Fast delivery with everything carefully wrapped. Super friendly staff.....the list goes on! Fabulous 👌🧙♀️💜
23 February 2024
Reply from The Beauty Vault
Thank you so much, Emily! 🥰🖤
Reply from The Beauty Vault
Thank you so much, Jessica! 🖤
5 stars
Delivery is really quick, always packed well. The site is easy to navigate and the products are great
29 December 2023
Reply from The Beauty Vault
Thank you so much, Alex! 🖤
Super fast delivery and beautiful…
Super fast delivery and beautiful products, I am really pleased with them, thank you!
21 December 2023
Reply from The Beauty Vault
Thank you so much, Kate! 🖤
Immensus glittery eyeshadow.
Really easy website to use and the eyeshadow (which are not even available on the Immensus website anymore) arrived quickly and well packaged.
1 November 2023
Reply from The Beauty Vault
Thank you so much, Jo! 🖤
I have ordered from the Beauty Vault…
I have ordered from the Beauty Vault before and the service is very efficient. Great products too.
2 October 2023
Reply from The Beauty Vault
Thank you so much, Yvette! 🖤
Reply from The Beauty Vault
Thanks so much, Louise! 🖤
Great, unusual small business
Great small business selling some lovely, fun, unique products.
Always had great service. Recently had the unusual case of a damaged delivery which was refunded straight away with an apology (leading me to reorder the damaged items immediately).
17 September 2023
Reply from The Beauty Vault
Thank you so much! 🥰🖤
I never received my order
16 September 2023
Reply from The Beauty Vault
Hi Rachel
I’m very sorry you never received your order.
I can see that you emailed us to let us know it hadn’t arrived, and within a few hours we had investigated the problem and issued you a full refund. Unfortunately, we are no longer in control of our shipments once they leave our hands.
I’m unsure what else we could have done here, but if you have any suggestions, please feel free to email us to let us know! We’re always looking to improve 🥰
I hope this hasn’t put you off shopping with us entirely 🖤
Thanks
Victoria
Brilliant colors would recommend…
Brilliant colors would recommend perfect for a little bit of sparkle on the eye. Perfect for the party and festive season
19 September 2023
Reply from The Beauty Vault
Thank you so much, Laura! 🖤
Great and fast delivery
Great and fast delivery. Seller was very quick to respond when I had a query and asked for the delivery note not to be put in as it was a gift. The items arrived safely and the recipient loved them.
17 September 2023
Reply from The Beauty Vault
Thank you so much, Sarah! 🖤
Reply from The Beauty Vault
Thank you so much, Leonie! 🖤
Obsessed with this nail polish
Obsessed with this nail polish
One of the best selections of radioactive unicorn products there is. Thank you
27 July 2023
Reply from The Beauty Vault
Thank you so much, Jude! 🖤
Amazing products and great service
Amazing products and great service. I've ordered from here multiple time and always been amazing.
30 May 2023
Reply from The Beauty Vault
Thank you so much, Julia! 🖤
Great service
Have bought from here a couple of time now and it’s always great service. My orders have arrived quickly and we’ll packaged
17 April 2023
Reply from The Beauty Vault
Thank you so much, Seren! 🖤
Reply from The Beauty Vault
Thank you so much, Joni! 🖤
Awesome products and snazzy packaging…
Awesome products and snazzy packaging 💜 love the quirkiness you exude as a small business! Keep it up!
11 April 2023
Reply from The Beauty Vault
Thank you so much, Kirsty! 🥰🖤
Stocking my favourite make up is a…
Stocking my favourite make up is a really big thumbs up for me altho wish you stocked more shades. The wait for delivery was good altho being that excited it seemed to take forever ! Was very well packaged. Cannot be more pleased overall
23 March 2023
Reply from The Beauty Vault
Thank you so much, Natacha! 🖤
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