The Bath Bushcraft Shop Reviews 

303
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Order was completed and despatched quickly, especially as it was during the Christmas period. I was kept informed of despatch and delivery dates and also that the items would need to be signed for.

Rated 5 out of 5 stars

I ordered a few things from The Bath Bushcraft Store (TBBS) which included some personalised engraving. When the order came, the engraving wasn't quite what I had in mind. I emailed Dan at TBBS... See more

Rated 5 out of 5 stars

Webpages work well, good selection, affordable prices, payment easy and safe with apple pay. Most of all, excellent and fast customer service, delivery outside the UK as fast as can be, the items we... See more

Rated 5 out of 5 stars

As I needed a bit more information, then the website provided, I contacted the owner of this Store. What a surprise, as he promptly took the call (YES, not a robot in sight!) and proceeded to give me... See more

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4.8

Excellent

TrustScore 5 out of 5

303 reviews

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4.8

All reviews

(303)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick service

Order was completed and despatched quickly, especially as it was during the Christmas period.
I was kept informed of despatch and delivery dates and also that the items would need to be signed for.

30 December 2023
Rated 1 out of 5 stars

Missing item in order and lack of reply

Made an order a few months back, and they were missing some items, which of course is fine and perfectly reasonable, and they reached out to sort out a refund which was also fine. However the problem is that when my order arrived there was an item missing, and when I reached out to them(around 2 weeks after the order was received as I did not initially realize) to try and sort the issue, I did not get a reply back which was disappointing as everything else went fine.

23 September 2023
Unprompted review
Rated 5 out of 5 stars

Would give more than 5 stars

Would give more than 5 stars if possible here. Customer Service is second to none and there is a great range of products covering all aspects of bushcrafting. Buy with confidence from TBBS, it is now my go to site.

30 October 2023
Unprompted review
Rated 1 out of 5 stars

USELESS!!!!

Useless paid for 2 items and they never sent them waiting days to get my money back always a bs excuse had to report to my bank quick enough to take your money but if there’s a problem they don’t want to know taking days off work for a delivery that never arrived even tho i paid for tracked next day delivery sort your lives out!!!!! What planet do you live on??? Do you think people can afford to miss days at work for the sake of a tenner don’t advertise a service you carnt provide its unprofessional carnt even be bothered to pick the phone up pure laziness rather sit behind a keyboard instead i would of got my Money back off you one way or the other you can believe that! As for shopping at your store do you really think I’m going to do that after this circus act? your living in a dreamworld !!!

30 September 2023
Unprompted review
The Bath Bushcraft Shop logo

Reply from The Bath Bushcraft Shop

Nick, You know I sent the item to you and I have the tracking number to prove it, having spoken with DPD they have a voice recording of you telling them you were not willing to wait in for the parcel to arrive the following day which is why it has been returned to me which is what I explained to you on the phone on Friday 29th Sept. As for a refund I got no issue with providing that but you also asked for me to resend the goods which I don't have an issue with either I also told you on the live chat earlier today that I will ring you on Monday. However a refund will now be issued to end this matter, please don't shop with us again,

Thankyou

Rated 5 out of 5 stars

Nice product

Order arrived quickly.
Good quality material for this product (DD Magic Carpet XL - Tarp), simple and efficient. Met my expectations.
Thanks

22 September 2023
Unprompted review

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