excellent service arrived quickly and safely in strong packaging I am delighted with my large rattan garden baskets and they now stand either side of my front door containing large topiary Have... See more
Company replied
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Review summary
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Reviews shaping this summary
Brilliant company to deal with - made small order online Sam contacted me to explain 1 of the items wasn’t at the standard they would like to send out and explained that the basket will be back in sto... See more
Company replied
I bought a log basket from The Basket Company site which was delivered 16th June. I unpacked it, disposed of all the packaging and then had to wait for some home renovations to be completed before put... See more
Company replied
Great products and friendly customer sevice. I bought the wrong sized laundry basket (my own inability to measure things) and needed to exchange - Sam from their team was very helpful and quick at a... See more
Company replied
Company details
- Basket Supplier
- Furniture Accessories
- Furniture Accessories Supplier
- Home Goods Store
- Wicker Store
- Willow Basket Manufacturer
Written by the company
We are a small business passionate about providing an extensive range of superb quality wicker baskets for your home or business. Our wicker baskets come in all shapes, sizes and colours in willow, rattan, seagrass, water hyacinth and more. We strive to provide a level of service that is second to none and are committed to being the best we can be. We would love to hear about the experience you've had with us and if you have any thoughts on how we could be better.
Contact info
Unit 15 Endeavour Business Park, Crow Arch Lane, BH24 1SF, Ringwood, United Kingdom
- 01202 422600
- enquiries@thebasketcompany.com
- thebasketcompany.com
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good
Very good. Please don't bother with this, the basket was great, delivered well and no problems. Great!
6 January 2026
Reply from The Basket Company
That’s wonderful to hear Bodil that you’re happy with your purchase and the service received. Thank you so much for the review.
Kindest regards
The Basket Company
A beautifully made basket
A beautifully made basket perfect for our needs (maximising wasted space in the top of a wardrobe). The lining means delicate clothes don’t snag. Good choice of dimensions, will be purchasing more.
6 January 2026
Reply from The Basket Company
Thank you so much for the review and for recommending us Elissa. We’re so pleased you’re happy with your purchase and the service received. That’s great to hear.
Kindest regards
The Basket Company
5 star customer service
5 star customer service
Our order got delivered to the wrong address.
Notified the company.
Customer service went above and beyond sending a replacement within 48 hours, special delivery using a different courier.
Exceptional quality product, will definitely be buying from them again.
Thank you.
25 November 2025
Reply from The Basket Company
Thank you for the review and feedback Lisa. So pleased you’re happy with your purchase and that the replacement arrived safely.
Kindest regards
The Basket Company
Christmas tree planters
I ordered antique wash baskets for three Christmas trees and couldn’t have been happier with them. There was a small issue with the delivery, but I was able to speak to someone at the company straight away, and they were extremely helpful. The baskets look fantastic, and the trees turned out even better than I had hoped. I would definitely recommend this company — lovely people to deal with. Many thanks to Ian for his help.
1 December 2025
Unprompted review
Reply from The Basket Company
Thank you so much for the review and recommending us Lynda. We really do appreciate it.
Kindest regards
The Basket Company
Reply from The Basket Company
That’s fantastic to hear Mrs Dunne. We’re so pleased you’re happy with your purchase. Thank you so much for the review.
Kindest regards
The Basket Company
Reply from The Basket Company
So pleased you’re happy with your purchase and the service received Connie. Thank you so much for the review and feedback.
Kindest regards
The Basket Company
Lovely product and great service
24 November 2025
Reply from The Basket Company
You’re so welcome Deborah. Thank you very much for taking the time to leave this review.
Kindest regards
The Basket Company
I have bought numerous baskets and have…
I have bought numerous baskets and have always been happy with the quality. The descriptions are accurate and especially the sizing. Delivery is always fast. My recent purchase is for my daughter for Christmas and I know she will be very happy.
24 November 2025
Reply from The Basket Company
Thank you so much for the review and for recommending us Donna. We’re so pleased you’re happy with all your purchases and the service received. That’s great to hear.
Kindest regards
The Basket Company
Planter. Great quality and design and delivered…
Great quality and design and delivered so promptly.
24 November 2025
Reply from The Basket Company
So pleased you’re happy with your purchase and the service received Elizabeth. Thank you so much for the review and feedback.
Kindest regards
The Basket Company
Reply from The Basket Company
Thank you so much for the review and feedback Cindy. We’re so pleased you’re happy with your basket.
Kindest regards
The Basket Company
The basket was bought to match one…
The basket was bought to match one bought a few years ago from you, which is neither honey nor grey and buff in colour and the wicker is a noticeably smaller gauge/ diameter, when they are placed side by side. So disappointing.
24 November 2025
Reply from The Basket Company
Thank you for taking the time to leave us a review Denise. Please be assured we take customer feedback very seriously. I am sorry to hear you are not happy with your order and that it doesn’t match the basket you bought from us 3 years ago. All our baskets are handmade from natural materials and as a consequence we get shade and size variations as advertised on all our listings. When a customer orders multiple baskets at the same time, we always do our best to match the baskets up. If the basket you received is very different from your original one then please do email us a picture of it to enquiries@thebasketcompany.com so we can check you’ve been sent the correct one.
Kindest regards
The Basket Company
Christmas Tree Skirt
From the moment I placed the order through to delivery excellent communication, delivery was prompt.
Exceptional quality Tree Skirt and large is the perfect size for our 7ft tree. This will add that little extra finishing touch. Highly recommend thank you!
4 December 2025
Unprompted review
Reply from The Basket Company
Thank you so much for the review and for recommending us Gordon. We’re so pleased you’re happy with your purchase and the service received. That’s great to hear.
Kindest regards
The Basket Company
Reply from The Basket Company
Thank you so much for the review and feedback Mrs Wade. Much appreciated.
Kindest regards
The Basket Company
Beautiful standard of workmanship at a…
Beautiful standard of workmanship at a reasonable price
26 November 2025
Reply from The Basket Company
Thank you for the review Irene. So pleased you’re happy with your purchase.
Kindest regards
The Basket Company
Great baskets for making my own corporate hampers
Make up my own corporate hampers and these are perfect. Get the silver one and looks very classy.
24 November 2025
Reply from The Basket Company
What a lovely idea to use baskets for corporate hampers Maggie. So pleased you’re happy with them. Thank you for the review.
Kindest regards
The Basket Company
Brilliant product
Brilliant product
Great value for money
Delivered quickly
Great website
26 November 2025
Reply from The Basket Company
That’s wonderful to hear Juris. We’re so pleased you’re happy with your purchase and the service received. Thank you so much for taking the time to write this review.
Kindest regards
The Basket Company
Fantastic basket,exactly what I was…
Fantastic basket,exactly what I was looking for
25 November 2025
Reply from The Basket Company
Thank you for the review Janet. So pleased you’re happy with your purchase.
Kindest regards
The Basket Company
Reply from The Basket Company
So pleased you’re happy with your purchase and the service received Michelle. Thank you so much for the review and feedback.
Kindest regards
The Basket Company
Reply from The Basket Company
Thank you so much for the recommendation Paula. It’s fantastic to hear that you’re pleased with your purchase.
Kindest regards
The Basket Company
Gilly W Antique wash basket with lining.
I am really pleased with my new antique laundry basket. The size is exactly the same as that stated on the website although I was totally prepared for the +/- 5%. It looks very well made. It was well packaged and arrived within the stated timeframe. Thank you
1 December 2025
Unprompted review
Reply from The Basket Company
That’s just wonderful to hear that you’re happy with your new basket. Thank you so much for letting us know and thank you for the review.
Kindest regards
The Basket Company
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