excellent service arrived quickly and safely in strong packaging I am delighted with my large rattan garden baskets and they now stand either side of my front door containing large topiary Have... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brilliant company to deal with - made small order online Sam contacted me to explain 1 of the items wasn’t at the standard they would like to send out and explained that the basket will be back in sto... See more
Company replied
I bought a log basket from The Basket Company site which was delivered 16th June. I unpacked it, disposed of all the packaging and then had to wait for some home renovations to be completed before put... See more
Company replied
Great products and friendly customer sevice. I bought the wrong sized laundry basket (my own inability to measure things) and needed to exchange - Sam from their team was very helpful and quick at a... See more
Company replied
Company details
- Basket Supplier
- Furniture Accessories
- Furniture Accessories Supplier
- Home Goods Store
- Wicker Store
- Willow Basket Manufacturer
Written by the company
We are a small business passionate about providing an extensive range of superb quality wicker baskets for your home or business. Our wicker baskets come in all shapes, sizes and colours in willow, rattan, seagrass, water hyacinth and more. We strive to provide a level of service that is second to none and are committed to being the best we can be. We would love to hear about the experience you've had with us and if you have any thoughts on how we could be better.
Contact info
Unit 15 Endeavour Business Park, Crow Arch Lane, BH24 1SF, Ringwood, United Kingdom
- 01202 422600
- enquiries@thebasketcompany.com
- thebasketcompany.com
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Above and beyond!
I've bought baskets from this company a few times. I needed 3 of a kind but they only had 2. When the basket came back in stock, I ordered the 3rd. Whilst it was beautiful, it didnt match the other 2. I reached out to the company and they didn't hesitate to try and help me. They went digging through the warehouse to find me a basket that matched my other 2 more accurately and shipped it to me straight away, free of charge. Companies like this, going above and beyond, deserve all the support they can get. Thank you Sam for your excellent service!
26 March 2026
Reply from The Basket Company
Thank you very much for the review and feedback Teniel. It’s very much appreciated. We’re so pleased that you’re happy with your baskets and the service received. Thank you so much for taking the time to write this review.
Kindest regards
The Basket Company
This company is brilliant
This company is brilliant. They were so accommodating and very helpful. Beautiful baskets bought in two different sizes for choice, but they were so lovely, I moved things around in my house so I could keep them all. I am about to re-pot all my plants so my next move is buying matching plant pots from them. A special thank you to Sam who helped immensely.
26 March 2026
Reply from The Basket Company
That’s wonderful to hear. We’re so pleased you’re happy with your baskets and the service received. Thank you so much for taking the time to write this review.
Kindest regards
The Basket Company
Fabulous company
Fabulous company! Really
Helpful and caring as I had specific basket requirements for my daughter’s wedding.
26 March 2026
Reply from The Basket Company
So pleased you’re happy with your purchase and the service received Melinda. Thank you so much for taking the time to write this review.
Kindest regards
The Basket Company
Lovely, quality range
Couldn't find the exact size I needed to had to make-and-do but they are lovely baskets.
5 March 2026
Reply from The Basket Company
Thank you so much for the review and feedback Claire. It’s very much appreciated.
Kindest regards
The Basket Company
Beautiful sturdy basket
Beautiful sturdy basket, well packaged and arrived safely thank you
27 February 2026
Reply from The Basket Company
Thank you for the review and feedback Sue. So pleased you’re happy with your purchase and that it arrived safely.
Kindest regards
The Basket Company
Reply from The Basket Company
So pleased you’re happy with your purchase and the service received Jo. Thank you for the review.
Kindest regards
The Basket Company
Reply from The Basket Company
Thank you so much for the review and feedback Peter. Much appreciated.
Kindest regards
The Basket Company
Really helpful
Really helpful, I accidentally put my old address and they corrected this for me no problem.
24 February 2026
Reply from The Basket Company
Thank you so much for the review and feedback Olivia. So pleased you're happy with the service received.
Kindest regards
The Basket Company
fantastic shop with great selection
Brilliant selection and lovely size for my daughter’s Easter basket! Quick delivery and great price! Definitely recommend!
3 March 2026
Reply from The Basket Company
Thank you so much for the review and for recommending us. We’re so pleased you’re happy with your purchase and the service received. That’s great to hear.
Kindest regards
The Basket Company
A great gardening gift.
What a great gardening gift for my daughter in law! Beautifully woven and containing many of the items required when pottering in the garden. Arrived when expected and well packaged. I would certainly recommend The Basket Company.
3 March 2026
Reply from The Basket Company
Thank you so much for the review and for recommending us Mrs Bennett-Smith. We’re so pleased you’re happy with your purchase and the service received. That’s great to hear.
Kindest regards
The Basket Company
Perfect traditional baskets
I ordered a small laundry basket and a large shopping basket. Both are perfect. Very fast delivery and well packaged. They look exactly how I wanted them to look; traditional, strong, the right size.
3 March 2026
Reply from The Basket Company
That’s just wonderful to hear Catherine that you’re happy with your new laundry and shopping basket. Thank you so much for letting us know and thank you for the review.
Kindest regards
The Basket Company
Great service as always from the Basket…
Great service as always from the Basket Company.
Lovely products highly recommend this company.
3 March 2026
Reply from The Basket Company
Thank you so much for the review and recommending us Alison. We really do appreciate it.
Kindest regards
The Basket Company
The order came quickly
The order came quickly, but not what I expected. I’ve had some really nice baskets in the past. I ordered antique wash baskets for my utility. They look a bit cheap and look like they have a gold shimmer to them.
I also didn’t realise the bigger ones were in fact shallow baskets. I’m not sure they will get used.
2 March 2026
Reply from The Basket Company
Thank you for your review and feedback Jo. We're ever so sorry you are not entirely happy with your purchase. Please be assured that we do take customer feedback very seriously and want all our customers to be pleased with their purchases. If you would like to exchange or return your order, please do not hesitate to contact us at enquiries@thebasketcompany.com or call 01202 422600 to get this resolved.
Kindest regards
The Basket Company
Helpful company, quality product
The Basket Company provided a prompt and personal service, were very helpful and answered all phone and email queries with care and consideration.
My baskets are top quality and just as requested.
26 February 2026
Reply from The Basket Company
That’s wonderful to hear. We’re so pleased you’re happy with your baskets and the service received. Thank you so much for taking the time to write this review.
Kindest regards
The Basket Company
Excellent basket
25 February 2026
Reply from The Basket Company
Thank you so much for the review and feedback Gavin. Much appreciated.
Kindest regards
The Basket Company
Reply from The Basket Company
So pleased you’re happy with your purchase and the service received. Thank you so much for the review.
Kindest regards
The Basket Company
A beautifully made laundry basket in…
A beautifully made laundry basket in exactly the right dimensions! Speedy & great delivery. Highly recommended.
24 February 2026
Reply from The Basket Company
Thank you so much for the review and for recommending us Katherine. We’re so pleased you’re happy with your purchase and the service received. That’s great to hear.
Kindest regards
The Basket Company
Easy to use website
Easy to use website, great clear descriptions with measurements of each item, straightforward ordering, good communication and a lovely basket delivered when they said it would be. The basket is really well made and just perfect. Can't fault this excellent company.
18 February 2026
Unprompted review
Reply from The Basket Company
That’s just wonderful to hear Angie that you’re happy with your new baskets and the service received. Thank you so much for letting us know and thank you for the review.
Kindest regards
The Basket Company
Brilliant product
29 January 2026
Reply from The Basket Company
Thank you so much for the review Mrs Lodge. It’s very much appreciated.
Kindest regards
The Basket Company
Reply from The Basket Company
Thank you so much for the review and feedback Melanie. We’re so pleased you’re happy with your basket and the service received.
Kindest regards
The Basket Company
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.