excellent service arrived quickly and safely in strong packaging I am delighted with my large rattan garden baskets and they now stand either side of my front door containing large topiary Have... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It has been a pleasure dealing with this company from order to delivery which was exceptionally speedy. I purchased a large trug basket for my Daughter's Birthday and I am delighte, it is truly b... See more
Company replied
Brilliant company to deal with - made small order online Sam contacted me to explain 1 of the items wasn’t at the standard they would like to send out and explained that the basket will be back in sto... See more
Company replied
I bought a log basket from The Basket Company site which was delivered 16th June. I unpacked it, disposed of all the packaging and then had to wait for some home renovations to be completed before put... See more
Company replied
Company details
- Basket Supplier
- Furniture Accessories
- Furniture Accessories Supplier
- Home Goods Store
- Wicker Store
- Willow Basket Manufacturer
Written by the company
We are a small business passionate about providing an extensive range of superb quality wicker baskets for your home or business. Our wicker baskets come in all shapes, sizes and colours in willow, rattan, seagrass, water hyacinth and more. We strive to provide a level of service that is second to none and are committed to being the best we can be. We would love to hear about the experience you've had with us and if you have any thoughts on how we could be better.
Contact info
Unit 15 Endeavour Business Park, Crow Arch Lane, BH24 1SF, Ringwood, United Kingdom
- 01202 422600
- enquiries@thebasketcompany.com
- thebasketcompany.com
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great communication.
Fast & efficient communication. Easy & fast delivery to Northern Ireland.
29 August 2025
Reply from The Basket Company
So pleased you’re happy with your purchase and the service received. Thank you so much for the review and feedback.
Kindest regards
The Basket Company
Quality Product
Initially, the baskets were wanted were not available but we were informed as soon as they could be ordered. Delivery was within the stated time schedule and the baskets seem robust.
3 November 2025
Reply from The Basket Company
That’s just wonderful to hear that you’re happy with your new baskets and the service received. Thank you so much for letting us know and thank you for the review.
Kindest regards
The Basket Company
Good quality wood basket
Lovely website and lots of choice we bought a wood basket, fits amd looks great in our gap in the lounge. Just ordered another one so we can keep one full in the conservatory for when the other empty. Came also relatively quickly.
31 October 2025
Reply from The Basket Company
Thank you so much for the review and feedback Lucy. We’re so pleased you’re happy with your baskets and that they look good in your lounge and conservatory.
Kindest regards
The Basket Company
Excellent customer service. I ordered three lovely baskets for my…
I ordered three lovely baskets for my kitchen, and needed them on the Friday. Somehow I’d picked the wrong delivery options. I phoned the basket company asking to cancel and re order for next day delivery. They sent them that day without an extra charge and they arrived in the nick of time. So pleased.
31 October 2025
Reply from The Basket Company
That’s just wonderful to hear Nicola that you’re happy with your new baskets and the service received. Thank you so much for letting us know and thank you for the review.
Kindest regards
The Basket Company
I’ve bought a basket from you
I’ve bought a basket from you , I tried ordering another one for my daughter but unfortunately it was out of stock , but it’s a very good idea , that you can Email me when this item is available
30 October 2025
Reply from The Basket Company
Thank you so much for the review and feedback Bridgitte. We do hope that we get stock of the basket for you soon.
Kindest regards
The Basket Company
Quality Log basket
Beautiful high quality log basket, you get what you pay for. We love it. Thanks for the fast delivery
5 November 2025
Unprompted review
Reply from The Basket Company
That’s wonderful to hear Paul that you’re happy with your purchase and the service received. Thank you so much for the review.
Kindest regards
The Basket Company
Reply from The Basket Company
Thank you so much for the review and feedback. We do hope that we get stock of the basket for you soon.
Kindest regards
The Basket Company
Lovely basket
29 October 2025
Reply from The Basket Company
Thank you for the review. So pleased you’re happy with your purchase.
Kindest regards
The Basket Company
Really pleased with my baskets
Really pleased with my baskets, also the umbrella basket very strong and sturdy, excellent
30 October 2025
Reply from The Basket Company
So pleased you’re happy with your purchases. That’s good to hear. Thank you for the review.
Kindest regards
The Basket Company
Good quality baskets
Good quality baskets. Very prompt delivery and very helpful staff who are ready to explain the difference and best suited basket for ones needs.
29 October 2025
Reply from The Basket Company
So pleased you’re happy with your purchase and the service received. Thank you so much for the review and feedback.
Kindest regards
The Basket Company
Two wicker tree skirts fabulous
Two wicker tree skirts and they are fabulous quality. I’m really pleased and will be returning to purchase other items. Fussy purchaser
29 October 2025
Reply from The Basket Company
Thank you so much for the review and recommendation Jackie. We’re so pleased you’re happy with your tree skirts.
Kindest regards
The Basket Company
Speedy delivery, excellent customer service!
I really appreciated an email from the company explaining that the colour of the baskets was slightly different to the laundry basket that I had ordered, and asking whether I minded or wanted to cancel the order. I didn't mind as the baskets are so gorgeous! They sent the order out that evening and it arrived the following day. Very impressed with the speed of delivery and the customer service. Would thoroughly recommend and I'm sure I will order more from them in due course!
27 October 2025
Reply from The Basket Company
Thank you so much for the review and for recommending us Sarah. We’re so pleased you’re happy with your purchase and the service received.
Kindest regards
The Basket Company
Quality and value
Great baskets always use the basket company ! Sad I just missed the discount by a few days 😔
27 October 2025
Reply from The Basket Company
Thank you so much for the review and for recommending us Joanne. We’re so pleased you’re happy with your purchase and the service received. That’s great to hear. We have sales and promotions running throughout the year, the best way to keep update, is to sign up to our newsletter via our website.
Kindest regards
The Basket Company
Good looking and sturdy
We are really pleased with these baskets. They are good looking and nice and sturdy. Delivered quickly and well packaged too. Great service.
30 September 2025
Reply from The Basket Company
Thank you for the review and feedback Cheryl. So pleased you’re happy with your purchase and that it arrived safely.
Kindest regards
The Basket Company
Baskets were well made and a good…
Baskets were well made and a good price.would order again from you I was very pleased
29 September 2025
Reply from The Basket Company
Thank you so much for the review and recommendation Angela. We’re so pleased you’re happy with your basket.
Kindest regards
The Basket Company
Beautiful baskets and a very helpful…
Beautiful baskets and a very helpful company. Recommended.
24 September 2025
Reply from The Basket Company
Thank you so much for the review and recommendation Emma. We’re so pleased you’re happy with your basket.
Kindest regards
The Basket Company
Perfect Log Basket
Looked high and low for the right log basket- its great and very sturdy
24 September 2025
Reply from The Basket Company
Thank you so much for the review and feedback Carly. We’re so pleased you’re happy with your basket.
Kindest regards
The Basket Company
Reply from The Basket Company
Thank you so much for the review Gillian. It’s very much appreciated.
Kindest regards
The Basket Company
The basket is extremely good quality…
The basket is extremely good quality and it was a great price too as it was reduced. I'd shop here again.
2 October 2025
Reply from The Basket Company
Thank you so much for the review and recommendation Hayley. We’re so pleased you’re happy with your basket.
Kindest regards
The Basket Company
I didn’t get my order
I didn’t get my order. I left a note on my front door to leave with my neighbour and when I got home at 7 is wasn’t with my neighbour but I looked on the website and it was left on my front drive and it’s gone
1 October 2025
Reply from The Basket Company
Thank you for your review, Dawn. Please be assured we take customer feedback very seriously and will endeavour to get this sorted for you. I’m sorry you haven’t received your order. Whilst looking into your order, it was delivered by DHL. I can’t speak on behalf of the DHL driver who delivered your parcel. Therefore, I am unable to confirm if the driver saw your sign. I have checked through our emails and we don’t appear to have received any communication from you regarding your missing order. Please contact our customer service team to discuss further at enquiries@thebasketcompany.com or call 01202 422600 to get this resolved.
Kindest regards
The Basket Company
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