Brilliant customer service with very fast replies. My baby nest arrived with an issue, but it was rectified quickly and professionally with no hassle. The team were responsive, helpful, and resolved e... See more
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This is my second baby nest. Not only is it aesthetically pleasing to look at within your home but most important my baby loves it. The base is a lot bigger than other competitive brands such a docka... See more
Well packaged and prompt delivery Only thing was delivery driver left the Cardboard parcel outside which was fine, but in heavy rain!! Some other deliverers will put there packages in a waterproof... See more
Order arrived way faster than expected , I ordered wrong colour emailed and got a prompt reply and issue sorted even though it was in progress. Pleated baby nest is totally Lush and my daughter loves... See more
Company replied
Company details
Written by the company
The Baby Den offers a large selection of premium quality baby & children essentials to make you parenting journey that little bit easier and even more enjoyable.
Contact info
United Kingdom
- hello@thebabyden.co.uk
- thebabyden.co.uk
4.8
Excellent
91 reviews
Asks customers to review
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Brilliant customer service with very…
Brilliant customer service with very fast replies. My baby nest arrived with an issue, but it was rectified quickly and professionally with no hassle. The team were responsive, helpful, and resolved everything straight away. Really impressed with how efficiently they handled it.
30 April 2026
Reply from The Baby Den
Hi Megha,
Thank you for your honest review. We’re really pleased you’re happy with the quality, and we appreciate your feedback. It means a lot that you felt the products were worth it.
Kind regards, Nicol – The Baby Den
Order arrived way faster than expected…
Order arrived way faster than expected , I ordered wrong colour emailed and got a prompt reply and issue sorted even though it was in progress. Pleated baby nest is totally Lush and my daughter loves it . Highly recommend the company & service .
30 December 2025
Reply from The Baby Den
Hi Louise,
Thank you so much for your lovely review! We’re really glad we could sort the colour change quickly and that your daughter loves the baby nest. It means a lot to hear such kind feedback.
Warm wishes, Nicol – The Baby Den
Reply from The Baby Den
Hi Charlotte,
Thank you for your lovely feedback! We’re so pleased you’re happy with the material. Thanks for choosing us xx
Warm wishes,
Nicol
The Baby Den
Reply from The Baby Den
Hi Tasleem,
Thanks so much for taking the time to leave a review. We’re so pleased you’re happy with your baby nest and that delivery was quick. It really means a lot to us.
Warm wishes,
Nicol
The Baby Den
Lovely cot bumper
Lovely cot bumper, very comfortable and looks better than the pictures! I’m very pleased with the order. Thanks
31 October 2025
Reply from The Baby Den
Hi Kim,
Thank you for your lovely review! We’re so happy to hear you’re pleased with the cot bumper and that it exceeded your expectations. Thanks so much for ordering with us. 💛
Warm wishes, Nicol – The Baby Den
Product is beautiful
Product is beautiful, good quality and beautifully made. Said 3-6wks for delivery and came in 3weeks so very happy.
24 October 2025
Reply from The Baby Den
Hi Joanne,
Thank you so much for your lovely review. We’re really happy to hear you’re pleased with the quality and that your order arrived a bit sooner than expected. Thanks for choosing us. 💛
Warm wishes, Nicol – The Baby Den
Shop with total confidence
Such a lovely company to deal with, well made product and great communication! Wish all companies operated like Baby Den - thank you
4 September 2025
Reply from The Baby Den
Hi Dawn,
Thank you so much for your lovely review! We really appreciate your kind words and are so glad you’re happy with the product and our service.
Best regards, Nicol – The Baby Den
Beautiful
I bought two items from Baby Den....A nest and a Swaddle Wrap Blanket both are so Lovely.....They are so soft and the choice colours are great i bought Grey Nest and Beige Wrap both simple just a Bow on each they are going to be Perfect for my new Granddaughter when she arrives...They arrived in a couple of day's so all in all Amazing
4 August 2025
Reply from The Baby Den
Hi Sharon,
Thank you for your wonderful review! I'm so glad you love the nest and swaddle wrap. Wishing you all the best as you get ready to welcome your new granddaughter!💛
Kind regards,
Nicol, The Baby Den
Reply from The Baby Den
Hi Loraine,
Thank you so much for your lovely review! I'm so happy you’re pleased with your purchase. 💛
Kind regards,
Nicol,
The Baby Den
Absolutely love the nest
Absolutely love the nest, looks just like on the picture and cannot wait to use it.
Fast delivery. Highly recommend ❤️
23 June 2025
Reply from The Baby Den
Dear Oriana,
Thank you so much for your lovely review! We're thrilled you love the nest and that delivery was quick. Really appreciate the recommendation ❤️
Best regards,
Nicol
The baby Den are extraordinary
The baby Den are extraordinary! Their products are second to none and their customer service is unlike any I've ever experienced it was THAT good!
27 June 2025
Unprompted review
Reply from The Baby Den
Dear Norma,
Thank you so much for your kind words! We’re really glad to hear you’re happy with our products and service – it truly means a lot to us. We work hard to make sure every part of the experience feels easy and supportive, so it’s lovely to know it came across that way.
If there’s ever anything you need, we’re always here to help!
Warm wishes,
Nicol
Owner, The Baby Den
Reply from The Baby Den
Dear Lynne,
Thank you so much for your lovely review! We're really pleased to hear your order arrived quickly and that you’re happy with your purchases.
If you ever need anything or fancy browsing again, we’re just a click away!
All the best,
Nicol
This brand is truly stunning
This brand is truly stunning. The products are beautiful aesthetically but also incredibly well made and fantastic quality.
22 May 2025
Reply from The Baby Den
Dear Nic,
Thank you so much for your amazing review! We’re so happy to hear you love the look and quality of our products - it really means a lot to us.
Thanks again for your support - it truly makes our day!
Warm wishes,
Nicol
After being scammed by another company…
After being scammed by another company for a crochet crib The Baby Den saved the day for us.
I contacted them , they assured me it would be with me in a couple of days and low and behold it was. It was delivered on time and packed well. Honestly a big thanks from the bottom of my heart !❤️
29 May 2025
Unprompted review
Reply from The Baby Den
Dear Breda,
Thank you so much for sharing your experience - we're genuinely sorry to hear you went through such a stressful situation, but we're really glad we could help turn it around for you.
Thank you for putting your trust in us, and for your kind words - they truly mean a lot. If you ever need anything at all, we’re always here.
Warm wishes,
Nicol
Owner, The Baby Den
Very quickly made and deliverd well…
Very quickly made and deliverd well packed and I'm very pleased with the quality will definitely be using again thanku so much 5 stars.
29 April 2025
Fabulous product
Fabulous product. I would recommend this company. After being caught out by another company The cosy baby and having to claim our money back through our bank. This company saved the day and got my basket and mobile to me in time for my daughters baby.
2 May 2025
Ordered my baby girl the knitted…
Ordered my baby girl the knitted changing mat from the baby den.
The quality is so nice and it fits perfectly on her set of draws. Lovely lady and top customer service. Answered all my queries fast.
30 April 2025
Unprompted review
I ordered the Velour Cot Bumper…
I ordered the Velour Cot Bumper (4-braids). It's fit for purpose, good quality and a really lovely touch to the room. I was worried it was going to look/feel like suede, but it doesn't. Really happy with the order and would definitely use Baby Den again.
17 October 2024
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