Azurina was my fave bag brand, however I have been disappointed with my recent purchase. I ‘won’ a free bag as part of their competition and checked out with it, got email confirmation etc and hours a... See more
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See what reviewers are saying
I treat myself to two new bags every year from Azurina, I've found some amazing colours. They're soft, buttery and beautiful and always attract lovely compliments. It's hard to limit myself but I know... See more
Company replied
The service from Azurina was exceptional as usual. The issue was the delivery service via EVRI. It took a long time to arrive after they had received it. They failed to deliver it on the day they had... See more
Excellent products and very fast delivery for a last min gift order pre Xmas! Thank you very much!
Company details
Information provided by various external sources
Dreamy, personalised last-forever leather essentials, customised by you, for you. Beautifully branded basics. 🌸💕
Contact info
London, United Kingdom
- ateam@theazurinastore.com
- theazurinastore.com
3.9
Great
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Great tracksuit & incredibly comfy
Great tracksuit & incredibly comfy! Will 100% buy again from this store. Looking forward to the jewellery collection launch.
21 February 2022
Reply from Azurina
it's coming soooo soon. So glad you loved your navy tracksuit as much as I love mine. Hope it's ageing gracefully. Which colour next? lots of love, Charlie xx
Reply from Azurina
So happy you love your Stockholm Tote and thank your for taking the time to review us. Lots of love, Charlie xx
Wardrobe staple!
Fast delivery, great packaging and the quality of material is lovely. Currently living in the sweatshirt and joggers, highly recommend!
17 February 2022
Reply from Azurina
Same, same. Well, now the shorts too. Our uniform, on repeat. Thanks for taking the time to review your Athletics, lovely customer. Look forward to welcoming you back soon. lots of love, Charlie xx
Stylish bags with quick delivery
Stylish bags with quick delivery. Have purchased a few of these bags for friends and all love them . Fantastic quality!! Will always recommend Azurina 🥰
14 February 2022
Reply from Azurina
Hi Lorraine, thank you so much for taking the time to review your purchase and for all your lovely orders, we so appreciate your support as a small business. love & magic, Charlie xx
Reply from Azurina
Hey Rosie, So happy you love your TRINNY cashmere scarf as much as we do. love & magic, Charlie xx
Reply from Azurina
Hey Hannah, thank so much for taking the time to review your Copenhagen scarf :) We're so glad you loved the delivery and your service. Always here to help. Love & Magic, Charlie xxx
Reply from Azurina
hey Billie, So happy that you had a great experience shopping with us for the first time and that you love the quality of your Stockholm Tote! Love & Magic, Charlie p.s. Thank you so much for taking the time to review
Lovely little shop!
Amazing service from start to finish. Easy website and smooth purchase of item. Item arrived quickly, nicely packaged and of great quality!
7 February 2022
Reply from Azurina
Hey Sarah, Lovely little shop - The highest of praise, thank you! We're so happy you love your PARTY PJ"s. Hope you love wearing them (and the super stretchy waistband) as much as I do. Love and Magic, Charlie xx p.s. thanks for taking the time to review, we look forward to welcoming you back... xx
Reply from Azurina
Hey Hanya, So happy you love your Munich pouch as much as I do. My new go to make up bag and in my bag, bag. We look forward to welcoming you back soon! Lots of love, Charlie xx
Highly recommend!
Arrived quickly, beautifully packaged, gorgeous product for a great sale price! Really nice experience
3 February 2022
Reply from Azurina
Hi Olivia, thanks for taking the time to review your cheeky sale bargain! we so hope you love your cardholder and look forward to welcoming you back soon! Love and Magic, Charlie xx p.s. thanks for taking the time to leave a review too, its means so much to us :)
I love this Company's products
I love this Company's products. They are truly very special and extremely classy. Customer Service is always fantastic. Would thoroughly recommend.
1 February 2022
Reply from Azurina
Evening Sharon, thank you for taking the time to leave your lovely review. Makes my heart burst to hear you so happy with your Azurina. Thank you for your orders and we look forward to welcoming you back soon! Love and magic, Charlie xx
p.s. don't forget to save up for our loyalty program so you can get a cheeky bonus for yourself for all the gifting you do.
Purchased Azurina Athletics Jogger and…
Purchased Azurina Athletics Jogger and sweatshirt in Forest. Really nice quality and the price is on par. Ordered a similar one same colour from another independent company and sent that one back due to poor fit and quality and that was double the price. Please do a hoodie as an alternative option
31 January 2022
Reply from Azurina
Hey Joanne, so happy you love your Athletics tracksuit as much as I love mine. We've worked really hard on the fit and the quality to make sure they last the test of time after more than a few washes.We really appreciate your review and will get right to work on a hoodie for you. Love and Magic, Charlie xx
Perfect as always
Perfect as always! A beautiful little bag, wrapped well, and at an amazing price for the quality.
31 January 2022
Reply from Azurina
Hi Natalie, thanks so much for another order and review. We're so happy you love your PARIS. We look forward to welcoming you back again soon. love and magic, Charlie xx
The comfiest set ever
30 January 2022
Reply from Azurina
Hey Fiona, so happy you love your Athletics Tracksuit as much as I do! We look forward to welcoming you back at Azurina soon. Love and magic, Charlie xx
Gorgeous products
Easy to order, quick delivery and gorgeous products. Will be starting a collection 😊
28 January 2022
Reply from Azurina
So happy to hear you love your first few forays into Azurina, we look forward to welcoming you back soon :) Lots of love, Charlie x
Reply from Azurina
Thanks so much for taking the time to review your LA Grab in Olive, we're so happy you love it as much as we do. Love and magic, Charlie and The A-Team xx p.s. look forward to welcoming you back soon.
Excellent service
Excellent service, quick delivery, quality and gift wrapping great. I’m going to order something for my friends birthday next
25 January 2022
Buyer beware
As a returning, though never again, customer, it doesn’t surprise me that all of the glowing reviews do not mention customer service. I bought a Pop Socket of absolutely shoddy quality.
Monogram sticker on top was great, lovely, all the superlatives everyone uses to describe their monograms. But the actual hollow, thin plastic Pop Socket will not release more than a good 6mm out, which is obviously not ideal if I’m meant to hold it…It had also started lifting out of the base before I even took the 3M sticker off (will never use it as I can’t).
It was on sale but that shouldn’t be a marker for whether something is literally defective or not. I could have bought the same one for £1.20 off eBay and still overpaid.
I wrote an email explaining these things and was asked to send pictures (FYI, a kiss and cheery tone! do not constitute good service unless something is resolved). I guess I’ll try and send video of the product they knew was of unsaleable quality. Judging by the other ‘poor’ reviews on this site it’s unlikely to make a difference.
tl;dr; DO NOT buy from them unless you have a card with good customer protection (which I did not do as I’ve used them before) and go through THEM for a chargeback if your product is poorly made or not as advertised.
Or buy at your own risk. You’ll probably be okay, but if not and need a refund, replacement or resolution, it seems you’re on your own.
23 January 2022
Reply from Azurina
Hey Amy,
We tend to ask for photos of any queries with our products so that when we're trying to help you we can see exactly what you're seeing. As per our email on 17th January, we are still more than happy to look into this matter for you. We look forward to hearing from you.
Love
Azurina
x
Reply from Azurina
thank you Lauren, looking forward to welcoming you back to Azurina soon. Lots of love, Charlie xx
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