The Aroma Vault Reviews 63

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers are really happy with the product quality, often noting that the fragrances smell gorgeous and are long-lasting. Many people appreciate the excellent service, fast delivery, and the beautiful packaging, making the products ideal for gifts. However, some people mentioned that certain fragrances, particularly some of the ladies' scents, did not last as long as they had hoped. A few other people also felt that the scents were weak and only lasted for a few minutes.

What people talk about most

Product

Consumers find the product to be positive, with many praising the gorgeous and long-lasting fragrances,... See more

Quality

Customers had positive experiences with quality, praising the gorgeous and long-lasting fragrances,... See more

Service

People report positive experiences with service. Customers consistently praise the excellent and professional... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent perfume company from what I sampled the quality was there but the performance of the perfumes was a bit disappointing but hey that’s me for others they might perform due to skin chemistry an... See more

Rated 4 out of 5 stars

“I ordered five sample sizes to try and was really impressed overall. The fragrances smell absolutely gorgeous, and the men’s scents in particular lasted really well. For me personally, the three ladi... See more

Rated 5 out of 5 stars

From the moment I contacted the aroma vault customer service I was given excellent service, care, and help, The fragrance I purchased smells just like the real deal but for a quarter of the price,... See more

Rated 5 out of 5 stars

Fake baccarat rouge is lovely and sweet, with no initial heavy alcohol hit and is long lasting throughout the day. Doesn't stain clithes when sprayed on either. The bottle, display case and little bag... See more


Company details

  1. Perfume Store
  2. Aromatherapy Supply Store
  3. Flavours, Fragrances and Aroma Supplier

Written by the company

Discover affordable elegance at The Aroma Vault, where we guarantee very long-lasting fragrances that smell exactly, if not better than, the inspiration. Elevate your senses with captivating scents For Him, Her, Home Reed Diffusers, and Car Fragrances. Unleash the allure of high-street brands without the hefty price tag. Elevate your everyday with us.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

63 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Louise G

I initially purchased the 6 sample fragrance set, choosing a mix f both womens and mens scents.

On my first try , i absolutely loved the fragrances - they are truly gorgeous - but i did feel the womens accents didn't seem to last quite as long as the mens. I decided to leave it a day and try them again......

Well, to say I was impress is an understatement! I applied at 8am and could still smell the fragrance late into the afternoon. Even better, a friend commented on how lovely it was and actually recognised the cent too, which says it all.

I am wondering now if my hay fever may have affected my first experience - because I am now completely hooked.

The packaging is absolutely beautiful as well, which makes such a difference, especially for gifting. I will definitely be purchasing more, and I can already see these becoming my go-to gifts in the future.

1 May 2026
Unprompted review
Rated 1 out of 5 stars

Terrible Customer service

I didn't receive my order and when I contacted customer service, they were unable to help and dismissive. Will not shop here again.

5 March 2026
Unprompted review
The Aroma Vault logo

Reply from The Aroma Vault

Hello Jessica,

We are sorry to hear that you feel this way.

After reviewing the order, we can confirm that the parcel was dispatched to the address that was entered when the order was placed. Unfortunately, once an order has been dispatched, we are unable to change the delivery address as this is managed by the courier.

That said, we have already contacted you to offer assistance and solutions to resolve the situation. We are more than happy to help arrange the return of the parcel and resend it to your correct address.

Customer satisfaction is very important to us, and we are always happy to help where possible. Please feel free to reply to our email so we can resolve this for you.

Kind regards,
The Aroma Vault team.

Rated 2 out of 5 stars

Quite disappointed with the fragrances…

Quite disappointed with the fragrances ,used them before and thought they were really good ,but this time the scents are so week and literally last minutes

23 February 2026
The Aroma Vault logo

Reply from The Aroma Vault

Hi Scott,

We’re really sorry to hear that the fragrances didn’t meet your expectations this time, especially as you mentioned you enjoyed them previously. Your feedback is very important to us.

We have already reached out to you by email to offer a bottle replacement or a partial refund, as we want to make sure you’re satisfied with your purchase. Please just let us know which fragrances you would like us to replace and we’ll arrange this for you straight away.

Thank you again for your feedback and we look forward to resolving this for you.

The Aroma Vault Team

Rated 5 out of 5 stars

Very highly recommend your company to…

Very highly recommend your company to anyone the aromas are spot on and smell delicious and last all day thanks

17 February 2026
The Aroma Vault logo

Reply from The Aroma Vault

Hi John,

Thank you so much for your wonderful review. We’re really happy to hear that you’re enjoying the fragrances and that they last all day for you.

Your support and recommendation truly mean a lot to us, and we’re honoured to have you as a customer. We look forward to serving you again very soon.

The Aroma Vault Team 😊

Rated 5 out of 5 stars

Top services

Fast delivery.

Smooth customer service via WhatsApp.

Bought 3 Perfumes which are heavenly

6 February 2026
The Aroma Vault logo

Reply from The Aroma Vault

Hi,

Thank you very much for your kind review. We’re really pleased to hear that you were happy with the fast delivery and smooth customer service, and that you’re enjoying the perfumes.

Your feedback means a lot to us and we truly appreciate your support.

The Aroma Vault Team

Rated 5 out of 5 stars

First class service

First class service, package arrived in good condition. Presentation of the perfumes was beautiful, like you would expect expensive ones, ideal for gifts.
Excellent value for money great for using daily and of course the scent,just as you would expect it.

22 January 2026
Rated 5 out of 5 stars

Great product

Great product, great service great company. The best out of the three different companies that I have tried in their field.

6 January 2026
Rated 5 out of 5 stars

Fake baccarat rouge is lovely and…

Fake baccarat rouge is lovely and sweet, with no initial heavy alcohol hit and is long lasting throughout the day. Doesn't stain clithes when sprayed on either. The bottle, display case and little bag make it the best of the dupe perfume websites

30 December 2025
Rated 5 out of 5 stars

Amazing!

Amazing! Truly impressed by the quality of the scent. I appreciate the fact this company invests most of their effort and money into the scent itself; using high quality ingredients! You won't be disappointed!

29 December 2025
Rated 5 out of 5 stars

Super long lasting ...

This Aroma Vault is long lasting perfume with a Very good projection and value for money.
I highly recommend this product...

18 December 2025

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