I have been shopping at The Ark for many years and was so so thrilled to have it come to Mitcham I love the classical styles and still have clothes from many years ago. Staff are very helpful especi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
These clothes used to be fabulous - great fabric, designs, consistent sizing, long-lasting, well-priced. Now - customer service is non-existent, sizes are only approximate, fabric is cheaper and desi... See more
Company replied
Staff were very helpful in getting the correct size in a jumper and organized this to be sent to my local store.
I like that The Ark have some Australian Made clothing as I prefer to support local. The clothes are very practical and good quality. I have consistently experienced very good Customer Service not onl... See more
Company details
- #23 of 41 best companies in Clothing Store
- #12 of 26 best companies in Women's Clothing Store
Written by the company
Since our humble beginnings over 30 years ago, The Ark Clothing Co. has been designed and made in Melbourne by a community of like-minded people who believe design should always be imbued with integrity. Making small runs of our beautiful designs locally in Australia and supporting the talented makers we are lucky to work with every day is at the heart of who we are and what we do.
Contact info
302 Chesterville Road, 302 Chesterville Road, Moorabbin, Australia
- (03) 9912 2713
- sales@theark.com.au
- theark.com.au
4.5
Excellent
26 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful staff and love the clothing…
Wonderful staff and love the clothing collection. Love to see more floral dresses.
22 November 2025
Unprompted review
Evonne was so pleasant to deal with
Evonne was so pleasant to deal with, a real testament to the culture and management of The Ark.
5 December 2025
Unprompted review
Great experience with the Ark
Great experience when shopping with the Ark. Stores are lovely with warm and engaging customer service. Love their basics and travel collections. They have such great quality.
4 December 2025
Unprompted review
Reply from The Ark Clothing Co.
Hi Dee,
Thank you so much for your lovely review and for taking the time to share your experience with The Ark. We’re so glad to hear you’ve enjoyed our stores, our team, and our collections – especially our basics and travel pieces.
We truly appreciate your support and look forward to welcoming you back in store again soon. 💛
Warm regards,
The Ark Clothing Co.
These clothes used to be fabulous
These clothes used to be fabulous - great fabric, designs, consistent sizing, long-lasting, well-priced. Now - customer service is non-existent, sizes are only approximate, fabric is cheaper and designs are lacking. After returning a skirt 3 weeks ago, no contact. Emails aren't answered, phone calls go to voicemail. It looks like I'll have to contact Fair Trading to get my refund and will spread the word about this unfortunate company.
30 September 2024
Unprompted review
Reply from The Ark Clothing Co.
Hi Fiona,
Thank you for taking the time to share your experience, and I’m very sorry to hear about the trouble you’ve had.
I wanted to let you know that The Ark was acquired by new owners on 27th November 2024, and your experience relates to the period prior to this change. While we weren’t involved in the operations at that time, we absolutely understand your frustration and are working hard under the new ownership to improve both our product and our customer service.
As this review doesn’t pertain to the current owners or management, we would really appreciate it if you would consider removing or updating your review to reflect this.
If you’re still waiting on a refund or have any unresolved issues, please contact us directly on 03 9912 2713 and we’ll do our very best to assist.
Kind regards,
The Ark Clothing Co.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.