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Rated 5 out of 5 stars

We had our water softener serviced by Ross yesterday. We are extremely pleased with the level of expertise, knowledge and service received from Ross. Ross offered a lot of information, advice o... See more

Rated 5 out of 5 stars

Ross did an excellent job servicing my water softener. He was professional, knowledgeable, and clearly takes pride in his work. Everything was handled efficiently, and he made sure the system was runn... See more

Rated 5 out of 5 stars

Very happy. Service from beginning was a 10/10. Knowledge and information give by Rhino plumbing, I can not fault one bit answered all my questions and explained softener to me. I suffer with eczema a... See more

Rated 5 out of 5 stars

Had very good service today. My water softener was serviced promptly by Ross, who offered many helpful hints on how to keep my water softener running smoothly.

Company details

  1. Water Softening Equipment Supplier

Written by the company

AquaGenius is your smart water system assistant, helping homeowners and businesses solve water issues quickly and efficiently. We specialise in diagnosing water problems, matching the right filtration solutions, and connecting customers with trusted local experts for installation and maintenance. Whether it’s hard water, filter replacement, or system troubleshooting, AquaGenius makes the process simple. Our platform combines technology with real industry expertise to deliver fast answers, reliable service, and high-quality solutions. We’re committed to: • Clear, honest advice • Fast response times • Trusted professionals • Long-term customer support From first question to final fix, AquaGenius is here to make your water system work better.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

29 reviews

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Rated 5 out of 5 stars

Ross did an excellent job servicing my…

Ross did an excellent job servicing my water softener. He was professional, knowledgeable, and clearly takes pride in his work. Everything was handled efficiently, and he made sure the system was running perfectly before finishing up. Highly recommend his services!

1 May 2026
Unprompted review
Rated 5 out of 5 stars

We had our water softener serviced by Ross…

We had our water softener serviced by Ross yesterday.

We are extremely pleased with the level of expertise, knowledge and service received from Ross.
Ross offered a lot of information, advice on how to to maintain the water softner going forward, products to use etc.
We would like to thank Ross, offer him ten stars and highly recommend him.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Review

Really pleased with Rhino Plumbing and would highly recommend for anyone looking for a plumber. Job was done quickly and thoroughly.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Already helping my eczema

Very happy. Service from beginning was a 10/10. Knowledge and information give by Rhino plumbing, I can not fault one bit answered all my questions and explained softener to me. I suffer with eczema and I am already noticing a difference with my skin. Would definitely recommend!

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Ross the installer was polite

Excellent tap n filter. Efficient & easy to operate. Ross the installer was polite, knowledgeable, keen to please and the whole installation process was seamless.
Top marks to all.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Really great experience

Really great experience. I asked a few questions which were answered quickly everything was emailed over to me. I then booked a call and the team were very helpful

27 March 2026
Unprompted review
Rated 5 out of 5 stars

Install from rhino plumbing

Had Ross from rhino plumbing come to install my water softener recently. I must say I was very impressed with the overall service. He was very knowledgeable and helpful throughout the install. Had issues with the water in my flat for a while but now it’s incredible. It’s really helped my skin. I couldn’t recommend Ross and rhino plumbing highly enough. 10/10

19 March 2026
Unprompted review

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