I'm pretty new to non-alcoholic beers and I was impressed with the ones I obtained from the Alcohol Free Co. The flavours were better than I had expected. Delivery was efficient as well.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought for a family gathering. Compliments from everyone who indulged! Espresso and Gin and Tonics were faves! Delivery was also prompt Will buy again!
Company replied
The shipment of alcohol free beer was delayed and wasn’t going to arrive until after the weekend. I contacted the customer support and told them it was needed for Saturday as it my daughters wedding.... See more
Company replied
Very impressed, good products at a reasonable price. Delivery was good as well, received the guiness within a couple of days,as promised. Previously ordered some ciders, and unfortunately they didn't... See more
Company replied
Company details
Written by the company
Suppliers of Alcohol Free and Low Alcohol - Beers, Ciders, Wine's & Spirits. Perfect for if your driving, pregnant or absteining from alcohol.
Contact info
SS15 5YF, basildon, United Kingdom
- sales@thealcoholfreeco.co.uk
- thealcoholfreeco.co.uk
4.3
Excellent
330 reviews
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing company
This is an amazing company delivery always on time. My son uses this to send my husband some beers. It’s a lovely surprise and gift for anyone would definitely recommend this company.
29 April 2026
Unprompted review
I have now ordered 3 times and each…
I have now ordered 3 times and each time my order has been despatched quickly and delivered by DHL in the allotted time slot. Excellent service
28 April 2026
Unprompted review
I subscribed about 3years ago for…
I subscribed about 3years ago for Whissin non alcoholic whiskey and have received great service and a very knowledgeable staff the Whissin is absolutely great and I don’t miss the whiskey I used to drink I would highly recommend it
7 March 2026
Unprompted review
Reply from The Alcohol Free Co Ltd
Hi May,
Thank you so much for your kind words. We are really pleased you are enjoying the range and that your order arrived quickly, especially over the busy Christmas period.
We appreciate your support and hope you continue to find plenty of favourites with us.
The Alcohol Free Co Team
Authentic tastes.
All the wines we've tried so far have been of a good quality and tasted very authentic.
18 December 2025
Reply from The Alcohol Free Co Ltd
Hi there,
Thank you for your lovely feedback. We are really pleased to hear you are enjoying the quality and authenticity of the wines you have tried so far.
We work hard to source alcohol free wines that stay true to their style, so it is great to know they are hitting the mark.
The Alcohol Free Co Team
Great service goods very well packed .
Great service goods very well packed .
Will definitely shop here again
18 December 2025
Reply from The Alcohol Free Co Ltd
Hi there,
Thank you for the great feedback. We are really pleased to hear everything arrived safely and that you were happy with the service.
We look forward to welcoming you back again soon.
The Alcohol Free Co Team
Unsafe product and poor customer care
Extremely disappointed with The Alcohol Free Co's handling of a serious product safety issue. One of their glass bottles broke in my husband’s mouth. While they refunded the cost, director Tom Proctor dismissed the incident as “transit damage” and closed the case prematurely without properly investigating. The bottles are still in my possession because their courier failed to collect them twice, so it’s unclear whether the issue might actually have been a manufacturing fault. Overall, the handling of this situation felt lacking in accountability and professional care.
22 December 2025
Unprompted review
Reply from The Alcohol Free Co Ltd
Dear Kim, As said in our emails numerous times we will investigate it when the package is returned unfortunately due to Christmas our collection of a return wont be prioritised as again we explained, however you are dealing with the manufacturer directly that we put you in touch with so I hope you get some answers once they have had a look at them.
Happiness
Fantastic choice on website.
Prompt and safe delivery.
Wonderful beers.
Couldn't ask for more.
Keep up the good work.
2 December 2025
Unprompted review
Excellent range of beers
I love the range of reasonably priced, excellent tasting beers. If you want to replace some/all of your alcoholic beers, this is the place to come
11 November 2025
Unprompted review
Reply from The Alcohol Free Co Ltd
Thank you for your excellent review. We’re really pleased you’re enjoying our wide range of great-tasting alcohol-free beers and that they’re helping you replace traditional options without compromising on flavour. It’s fantastic to hear we’re making that transition easier and more enjoyable for you.
Not the first time of using this company, but they don't disappoint.
Not the first time using this company, but as always not disappointed.
Prompt delivery, good prices, and good selection of zero alcohol drinks.
Thank you.
10 November 2025
Unprompted review
Reply from The Alcohol Free Co Ltd
Thank you for your repeat custom and for sharing your experience again. It’s reassuring to hear that The Alcohol Free Co continues to deliver with fast dispatch, a reliable service and a varied range of zero alcohol drinks. Returning customers are the best reflection of consistency, and we truly appreciate your ongoing trust.
good prices excellent service
20 October 2025
Reply from The Alcohol Free Co Ltd
Thank you for your review. We’re pleased you found our service excellent and our range of alcohol-free drinks good value. Providing reliable service and quality non-alcoholic options is always our priority, and we appreciate you choosing The Alcohol Free Co.
Delivery failing
The beer arrived just in time. The delivery company lost the case of drinks which was very unfortunate but after making a call to Dry Drinkers, an another case was organised and delivered just in time.
One comment which I think would be helpful is that the cardboard case could be more substantial than it is.
When not full packing is needed to replace mising bottles otherwise the box gets knocked about a bit too much.
21 October 2025
Reply from The Alcohol Free Co Ltd
Thank you for your honest and detailed feedback. We’re sorry that your delivery was affected by the courier losing the original case, but we’re pleased our team was able to arrange a replacement quickly and ensure it arrived in time.
We also appreciate your comments regarding the strength of the cardboard case and internal packing. This is valuable insight, and we’re already reviewing our packaging to improve protection during transit, especially when cases are not completely full.
Thank you again for your patience and for highlighting areas where we can continue to improve our alcohol-free delivery service.
Reply from The Alcohol Free Co Ltd
Thank you for your great review. We’re really pleased you’re enjoying the wide choice of alcohol-free beers available at The Alcohol Free Co. Offering a diverse and carefully selected AF beer range is something we take pride in. We appreciate your support and hope you discover even more favourites with us.
I'm glad I tried these beers
I'm pretty new to non-alcoholic beers and I was impressed with the ones I obtained from the Alcohol Free Co. The flavours were better than I had expected.
Delivery was efficient as well.
23 September 2025
Unprompted review
Reply from The Alcohol Free Co Ltd
Thank you for your review and for giving alcohol-free beer a try with The Alcohol Free Co. We’re delighted to hear the flavours exceeded your expectations and that your delivery was efficient. It’s great to know we’ve helped make your introduction to non-alcoholic beers a positive one, and we hope you enjoy exploring more from our range.
Bought for a family gathering.
Bought for a family gathering.
Compliments from everyone who indulged!
Espresso and Gin and Tonics were faves!
Delivery was also prompt
Will buy again!
18 September 2025
Reply from The Alcohol Free Co Ltd
Thank you for your wonderful review. We’re delighted your family gathering was such a success and that the Espresso and Gin & Tonics were favorites. It’s great to hear everyone enjoyed the alcohol-free options and that your delivery was prompt. We look forward to supporting your next order.
Plenty of choice
Great choice, prompt delivery (and a good selection of gluten free options too)
18 August 2025
Still waiting for refund
I was disappointed not to receive all of the beers that I selected. There was a pencil note about a refund. I've been in contact multiple times with the company but am still to receive my refund for the items that were not sent. I do hope that taking over the Dry Drinker name this summer isn't distracting this business
21 July 2025
Unprompted review
Quick delivery
Quick delivery , a big selection to choose from , will be buying from you again soon
20 July 2025
It all works well
Everything works well
A great selection of alcohol free beers to choose from, super fast processing of my order and delivery when I wanted it.
18 July 2025
Good beer bad servicet a month not to deliver what…
Took nearly a month not to deliver what I had ordered and paid for in advance. The worst customer service I have ever encountered bar none. They blamed the courier company and did not apologise.
6 June 2025
Unprompted review
Reply from The Alcohol Free Co Ltd
Thank you for taking the time to share your feedback.
We’ve reviewed the email exchange with our customer service team and wanted to take a moment to clarify a few details.
Your query regarding the missing parcel was raised 15 days after dispatch. As outlined in our order and tracking confirmation emails, we kindly ask customers to notify us within 3 days if a delivery hasn’t arrived so we can step in and resolve it promptly.
That said, as soon as you got in touch, our team responded quickly and offered two solutions: a replacement or a full refund. You chose the refund option, which we processed immediately.
We’re proud of our commitment to customer care and are fortunate to receive consistent 5-star reviews for our service. While we absolutely value constructive feedback, we do feel your review may not reflect the full context of the support we provided in this instance.
If there’s anything further we can do to assist, we’d be more than happy to help.
Warm regards,
The Alcohol Free Co. Team
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