Great product, very happy
I recently bought an A1 framed photo and it looked great. Very well packaged and delivery was fast.
20 April 2022
Unprompted review
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Company details
Information provided by various external sources
Here at The Affordable Art Company, we offer a huge selection of hand-curated art, designs and photographs by talented artists all over the world; many commissioned exclusively, just for us. Our promise is to always offer the most affordable prices, while not compromising on quality. In fact, we're so confident in the quality of our product, we offer a 100% satisfaction guarantee, or your money back!
Contact info
Australia
- theaffordableartcompany.com.au
3.8
Great
7 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Highly recommend! 5 stars.
Peter was amazing to deal with and went above and beyond to deliver the prints i ordered personally in time for a birthday gift.
5 stars, highly recommend the Affordable Art Company!
13 September 2021
Unprompted review
Great quality product & exceptional customer service
I just received the print I ordered from The Affordable Art Company. Top quality; love it! And the customer service is second to none.
Highly recommend this crowd and their fabulous art collections. I'll definitely be a returning customer.
13 September 2021
Unprompted review
Nice prints + framing, but bad experience dealing with them. Took a month to receive 2 with constant chasing up + bad packaging
Misleading delivery times, only after chasing twice did they admit to certain parts being out of stock, was happy waiting that point, however, this did drag on a few weeks as delivery times for the parts kept changing.
They claimed they would then ship via express Australia post. When there was no update to tracking for 2 weeks, I lodged a missing item request to aus post, magically then appeared saying ‘received by Australia post’ in Melbourne hours later (I’m in Perth). Aus post was under the impression the items hadn’t been received until that day (also just regular parcel lost). I got the items a week later in Perth.
Anyway, once I got the prints, I found the wooden frames covered in gouges, I presume this is because there was no padding or wrapping around them in the box. One was inside the other and I think the inside clips/hooks of one was constantly hitting the other. Some scratches on the perspex too.
I don’t normally leave reviews ever. I know small businesses have been hit hard with covid, however, dealing with them for a month has been absolutely ridiculous. They are nice prints for the price but be prepared to do constant chasing. I would return these, but there’s no way I’m dealing with them for longer.
2 August 2021
Unprompted review
Reply from The Affordable Art Company
Thank you for taking the time to review your order.
I'm so sorry to hear that your order arrived damaged. We offer a 100% safe delivery guarantee, meaning we offer a full refund or free replacement if the order arrives damaged in any way. Damaged deliveries are so rare for us, we have offered this guarantee for several years now.
As for the late delivery, we do accept this was our fault due to an unexpected supplier issue. We did let you know this would delay the order and offered to either cancel your order for a full refund or swap the item out for another size - but you chose to wait for the stock to arrive, which turned out to be several weeks due to the most recent lockdown in Melbourne.
I received an A0 print today
I received an A0 print today, after 3 months in transit from Australia to South Africa, only to find the print was shipped in a triangular-shaped cardboard box which obviously offers very little in the way of document protection.
As you can imagine, the box was damaged, the print was damaged and it's actually so badly damaged that it's unsuitable to be displayed. Deep creases line the print that cannot be restored. It is beyond my comprehension how you ship a print in a triangular box that is begging to be damaged by any type of weight being applied to it.
REPLY:
Oh, I happen to have reviewed the wrong company you say? Interesting, considering it's the exact same name, the same logo, and the same location. I was responded to on eBay, where the purchase was made. It's only because I received a satisfactory resolution there that I do not post photographic evidence of how the product was shipped.
REPLY:
How can I contact you directly? I will send you photos and screenshots. If it's still not your company, you have a duplicate company with all of your details and logo operating on eBay.
I copy and paste the below from your store page on eBay: Based in Australia, the_affordable_art_company has been an eBay member since Feb 24, 2014
24 April 2021
Unprompted review
Reply from The Affordable Art Company
Hi Jason. We have no record of your order and we do not ship in 'triangle' boxes. We ship only in solid tubes. I'm afraid you have reviewed the wrong business.
Reply: We don't sell on eBay. We don't ship to South Africa. Check the delivery label. I can almost guarantee it didn't come from Melbourne, Australia.
Disappointed with the quality and value…
Disappointed with the quality and value of the prints received - could well have been printed on a home printer. Prints were also bent when they arrived.
18 May 2020
Unprompted review
Reply from The Affordable Art Company
Hi Kegan,
So sorry to hear you're disappointed with the quality of your prints - and that they were bent in transit! How frustrating.
We offer a safe delivery and satisfaction guarantee with all our orders. If they get damaged in the post or if you do not like your artwork - for any reason - we will refund you the entire order and send you a pre-paid Aus Post delivery label to return your order - for free.
Our prints are printed on the highest-quality, museum-grade paper using professional art printing equipment. They are far superior to anything achievable at home.
You've not been in touch about your order yet, so please email us at support@theaffordableartcompany.com.au for us to sort this out.
Kind regards,
Peter
The Affordable Art Company
Fantastic service and great quality.
18 May 2020
Unprompted review
Reply from The Affordable Art Company
Hi Michael,
Thanks for leaving a positive review!
Kind regards,
Peter
The Affordable Art Company
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