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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the materials, design, and overall craftsmanship. Many people also commend the customer service for being highly responsive, helpful, and dedicated to resolving issues, often going above and beyond expectations. Consumers frequently express satisfaction with the fit and style of the clothing, with many receiving compliments. However, some customers were not happy with initial product defects, such as crooked emblems or holes in garments. A few reviewers also mentioned dissatisfaction with customer service in specific instances, citing a lack of response or unfulfilled promises regarding replacements or free items.

What people talk about most

Product

People report positive experiences with the product. Many customers praise the high quality, design, and... See more

Quality

Clients share positive opinions on quality, frequently praising the high quality and craftsmanship of the... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the outstanding generosity,... See more

Based on these reviews

Rated 5 out of 5 stars

Material and fit was great however the particular shirt that was sent to me had an emblem on the chest that was stitched on crooked which makes the t-shirt look as if it were a defected garment. Re... See more

Rated 5 out of 5 stars

highly recommend the products and the company overall. Bought a diamond t-shirt as a gift. The quality is great, looks fab on and the sizing guide was accurate. I contacted the company prior to or... See more

Rated 5 out of 5 stars

The quality of this jacket is amazing. The original jacket received was not blacked out with (black buttons and zippers) as I expected, but the customer service team corrected the issue. They sent me... See more

Rated 5 out of 5 stars

I saw the shirts online didnt like buying off line but I did....but I had to chase my tshirt for 5 weeks to find out what's happening... company apologised and sent me a free tshirt....definitely buy... See more


Company details

  1. Clothing Store

Written by the company

We focus on creating only extraordinary leather jackets & clothing that arouse curiosity with the realism of the edgy designs and the attention to luxury detail and craftsmanship.


Contact info

4.8

Excellent

TrustScore 5 out of 5

84 reviews

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Rated 5 out of 5 stars

I mistakenly ordered a XL Tshirt

I mistakenly ordered a XL Tshirt, instead of a Large that was sent to me. Customer Service done a fantastic job to make it right for me. Means A lot ! The Large Tshirt fits and feels Perfect !!! Thank Youuu ! ⭐️⭐️⭐️⭐️⭐️👍

31 December 2024
Rated 5 out of 5 stars

5 star top notch products and custmer service



“I ordered a bunch of shirts and leather coat from The virtu over christmas, and I was amazed at how quickly it arrived. The packaging was secure, my items was undamaged and perfect. The customer service was exceptional, as they kept me updated throughout the entire process. I had a question about the product, and their support team responded promptly and professionally. Overall, my experience with the virtu was the best, im looking foward to doing more business with them. Thanks for exceeding my expectations every time.
The quality of there products is perfect, the material is soft and fitted, the leather lambs skin coats smell amazing feel soft and are cut to a perfect fit. Pricing is fair and cant be beat for the quality and you definitely get the value for your money...

30 November 2024
Rated 5 out of 5 stars

Excellent item; exemplary customer service

Ordered a t-shirt and it arrived in due time as each item is hand made to perfection. The item looked very good and I liked it so much that I wanted to upgrade and get a more expensive item. I contacted them for a return and I was offered a free returns label pretty quickly. Excellent customer service and products. Will definitely be buying another item soon.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

Great Leather Jacket

Great Leather Jacket, perfect processed, excellent materials.
I ordered a little too optimistic and had to change to one size bigger, absolutely perfect exchange service!
The new Jacket arrived in time and fits great.
100% perfect seller, looking forward to the next shopping tour.

2 January 2025
Unprompted review
Rated 3 out of 5 stars

Almost but not quite

I was interested in the embellished Medusa T-shirt but since it's rather expensive, I decided to buy the plain metal T-shirt first to test size and quality. The quality is excellent and the fit was perfect EXCEPT it's extremely long; too long to wear untucked like on the model. It reaches almost mid thigh on me. For reference, I am 6ft 205lbs and orderd an XL. Unfortunately, won't be ordering the Medusa T 😩

9 November 2024
Rated 5 out of 5 stars

Customer service liaison is so far more…

Customer service liaison is so far more than satisfactory. Communicated with the manager Scott and he was more than friendly and professional. Well informed about my order lead time, esp for the Bespoke Diamond decorated T shirt and Leather jacket I have ordered. Generously granted a free coupon that I have further used in my preferred Slim fit outfit of Fathers and Sons. Can't wait to try on my beautiful Special T shirt and Leather jacket!..thanks Scott

15 May 2024
Unprompted review
Rated 5 out of 5 stars

Highly reccomended

Highly recommended, Good quality product. Excellent fit. Both top and bottom. Took a while to come as stated. Excellent customer service if a problem occurs always kept informed. Will be buying more products in future

23 April 2024
Unprompted review
Rated 3 out of 5 stars

Disappointing.

It was the impressive quality and style of the graphic featured on the back of the shirt on the website, that ultimately prompted me to buy one. Unfortunately, having received the item in the mail today, the graphic proved to be much smaller than what was advertised. Extremely disappointing.

7 April 2024
Unprompted review
Rated 5 out of 5 stars

On February 21st I had placed a order…

On February 21st I had placed a order of black studded leather jacket from this store, and fortunately today I received it, I was little worried about my jacket size, but when I opened it and wear this jacket omg 😱 it’s perfectly fits on me like as I wanted, thanks to the virtu team for this wonderful jacket, and thank you 🙏🙏🙏so much for this free gift tshirt as well

18 March 2024
Unprompted review

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