Sleeper Reviews 87

I do not understand the negative reviews. I bought two dresses and they came in like 3 days. Well packaged and beautiful materials and design. Will keep buying from the company.

Excellent customer service. Quick answers and very friendly.

Great customer service with a later order. Very friendly & reasonable with special requests.

Viktoria (customer service) is amazing. I was hesitating between 2 sizes and she listened to me, giving me advices and has been very patient. I love the brand, their pajamas are stunning !

I loooove them, love their designs and love the quality but most of all love the customer support! Always helpfull and sooo nice! Great example for other brands! Well done👌

Aleksandra, a delightful sleeper team member- was beyond amazing. She basically held my hand through the entire process. I am forever grateful to her. I cannot wait to see my boheme slip dress on my special day.

The customer service team was great at responding and resolving my issue which was finding my packages location.
The product was exactly as described and I enjoyed them very much!

The best brand and the best team!
I have never seen such dedication, support and kindness from any brand like I do on a monthly basis with Sleeper. The garments are made by the best seamstresses (I didn't believe the amount of detail and amazing construction), the quality of the fabrics are delicate and wonderful and the team behind it will just do the impossible to help! One of the orders was supposed to come from their atelier in Ukraine but was mistakenly sent via US post and they quickly sent me another set of garments, and this was during sale time. Thank you Anastasiia and Marina for all the help! This is a small business but it just feels like you're part of a big family! Thank you for everything!

I have followed the sleeper brand for years and finally caved and bought a set just before Christmas which I LOVED! I wore it on Christmas day and had so many compliments so much so I immediately ordered the same set in another colour (which i've had no issues with).
After washing the first set the stitching on the collar of the top had slightly come away - I followed all washing instructions so emailed sleeper to see if there was anything they could do. I had no response at all from customer service for over 2 weeks and had to chase this for a further 6 weeks to get any kind of response. When they finally did respond, because the set was bought from a dept store in the UK they wouldn't accept that the fault was theres and said there was nothing they could do - really disappointing service from what I thought was a luxury brand. They finally came back and offered money off my next purchase but after the customer service experience I would be reluctant to purchase from them again.

I ordered the black Sleeper cardigan with detachable feathers and I just cannot believe how poor the quality is for the price you pay. A button fell off on the first wear and the quality of the material is just terrible, bobbles almost immediately.

I ordered a cardigan that was supposed to ship at the end of December or early January. I reached out to the team in mid January as I had not received a shipping notification yet. They got back to me within 48 hours and advised that the sweater had been back ordered which I understood due to the ongoing supply chain issues with Covid. They were apologetic and were kind enough to offer me either a refund or a store credit +15%. I decided to take the store credit. They got back to me with the code very quickly and I am happy with how everything turned out despite the initial issues.

I am very unhappy with the service or lack of service received. I ordered two outfits a couple of months ago. One finally arrived however the second one has still not arrived. I have contacted the care team 3 times now to request information on how to return the order that has turned up as it doesn’t fit and to get a refund for the items that has not showed up.

I have not received a response and have been charged closed to £500. This is completely unacceptable and I hope someone does get back to me to get this resolved as a matter of urgency. I will not be recommending this company to anyone I know.

I have ordered a pair of pajamas in October 21.
They never arrived, and no one is getting back to me.
Horrible customer service

The Sleeper team was super responsive and VERY helpful when I accidentally ordered the wrong size on two sale items! They were able to intercept the shipment and ship the sizes before they went out. Sales items are final sale, so it was important the items were either removed or swapped. Thank you for your help, Kateryna!

Absolutely perfect product,always an impecable quality. Also had a few questions, received answers quite quickly. Will continue to buy sleeper products!Love to the Sleeper team ❤

I don't normally get upset about delays and have literally never written a bad review but my order was placed in November and I still have 0 resolution with their customer service team. It took them over a month to finally get back to me, and then when they did get back to me they said it would take another 12 weeks to get my order in stock, let alone ship. So after another two weeks of delayed responses they let me know I could exchange or receive store credit. I asked to exchange with another item and they took more than a week to respond and let me know the item I wanted to exchange with is no longer in stock. After TWO months I have no idea if I'll ever get my item exchanged. The lack of communication and response is truly so frustrating, let alone the fact that they advertised product they didn't even have MADE or in stock! it should have been a pre-sale item if it wasn't going to be ready until March.

Sleeper team! please review my order if you see this. I have been emailing you since January 5th. Sleeper Shipment Confirmation #10056221

Sleeper team! please review my order if you see this. I have been emailing you since December 27th. Sleeper Shipment Confirmation #10053453

I bought a set of pajamas on dec 3rd thinking it would arrive before New Year’s Eve , on December 13th , 10 days after placing my order I contacted their customer service ( no issues there , lovely person ) they told me my order was being made and it was going to be shipped in a week or week and a half ,almost New Year’s Eve and still no signal of my item being shipped , I contact their customer service again a couple of days ago and still no answer , I paid through Klarna and now I’m having issues with them cause it’s been so long since my order has been “pending “ at this point I’m so disappointed, I was a recurrent client and never had any issues , but this certainly leaves a bad taste in my mouth ,not sure if I’m going to purchase anything from this brand again .

I love love my Sleeper outfit, the quality and craftmanship are really obvious and I am enjoying wearing it so much! Packaging is really luxe too... I have to also give big thanks to their amazing customer service, especially as I had some challenges getting the package in time for Christmas (the postman delivered it to the wrong address, so my package was lost for a few days). Anastasiia from The Sleeper team was super helpful during that entire time and they even offered to send me another pajama, again, if the previous one got lost somewhere during delivery. That was much appreciated, thank you so much!