The Bed Post Reviews 59

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Excellent service, friendly staff and helped me with choosing the right products. Kept me up to date with delivery and products were assembled quickly. I had no issues changing the delivery dates e... See more

Rated 4 out of 5 stars

We looked online before visiting Petts Wood store. We couldn't see either of our choices in-store. And the website wasn't up-to-date as the bed we wanted was no longer available. However we were shown... See more

Rated 5 out of 5 stars

We only went into the Crayford store Sunday 10th April to order a headboard - delivered today Good Friday 15th -from the politest 2 delivery men we’ve met in a very long time !! Oak “joke” furniture... See more

Rated 5 out of 5 stars

I cannot praise Vanessa and The Bed Post team enough. Urgently needed a single mattress as the one ordered for my elderly mum was delayed at the last minute and she was moving into new accommodation.... See more

Company details

  1. Home & Garden

Written by the company

The Bed Post is an independent, family run business based in Kent, but offering delivery nationwide. We supply beds, mattresses and bedroom furniture for all budgets. We honestly believe we have something for everyone. We pride ourselves on customer service and having fantastic product knowledge " No matter the question we will give you the right answer,


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

59 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As easy as sleeping

As easy as sleeping
The visit to the shop in Sidcup made the job of choosing the right bed as easy as possible with excellent information from the start to the completion of the purchase. . . Well done Bed Post

7 January 2025
Unprompted review
The Bed Post logo

Reply from The Bed Post

Thank you for taking the time to leave us a review, I'm glad you were happy with the experience at The Bed Post!

Regards

The Bed Post

Rated 5 out of 5 stars

I went to the sidcup branch

I went to the sidcup branch, met by Trevor very pleasant and helpful. Gave lots of info on the beds and mattresses made my decision a lot easier. Very good service. Can’t wait for bed to arrive.
Linda

5 January 2025
Unprompted review
The Bed Post logo

Reply from The Bed Post

Linda,

Thank you for your kind words, all our staff are factory trained so incredibly knowledgable. I'm glad this helped with making you decision. I will pass your kind words onto Trevor.

Regards

The Bed Post

Rated 1 out of 5 stars

They have no trial period. Look elswhere.

I went to the Sidcup store. I went in and said that I was looking for a "firm" mattress as I have a bad back. The guy said "you don't need a firm one, what you need is support". So, I listened as I thought he seemed knowledgeable. I tried some mattresses and ended up with the "Silverleight 4000" because it came rolled up. At no point he let me know that this mattress was a SOFT one. So, now I'm in pain every day, and they accept no return/exchange due to "hygiene" reasons.

22 November 2024
Unprompted review
The Bed Post logo

Reply from The Bed Post

Mr Valinotti, thank you for taking the time to leave us a review. I can only apologise that you are finding the mattress to be not as expected. The Silverleigh 4000 is a firm mattress so can I suggest we inspect the mattress to confirm it is to spec. Unfortunately there are limited options in terms of firmness when you require superking and rolled up for access.

Please contact Trevor at Sidcup who will be able to arrange the inspection.

Regards

The Bed Post

Rated 5 out of 5 stars

Great family run business experience

Great family run business experience. Went out of their way to help me after I’d made a mistake in buying an Internet bought mattress that was so uncomfortable. Big range in their Dunton Green store as well.

28 December 2024
Unprompted review
Rated 5 out of 5 stars

A new double bed.

Excellent service from buying to delivery and after-sales support.

19 October 2024
Unprompted review
The Bed Post logo

Reply from The Bed Post

Thank you so much for taking the time to leave us a review, we hope you enjoy your new bed. Regards
The Bed Post

Rated 5 out of 5 stars

Today I had a visit to Crayford bed…

Today I had a visit to Crayford bed post to buy a new bed very helpful show me around and try a lot off mattresses very knowledgeable about what’s best suits you. Very friendly would truly recommend Bed post.

23 October 2024
Unprompted review
The Bed Post logo

Reply from The Bed Post

Thank you so much for your review, we are pleased our factory trained staff could help.

Regards

The Bed Post

Rated 4 out of 5 stars

We looked online before visiting Petts…

We looked online before visiting Petts Wood store. We couldn't see either of our choices in-store. And the website wasn't up-to-date as the bed we wanted was no longer available. However we were shown lovely mattresses and able to order another bed which we can see in store before paying. The Bed Post guys are always knowledgeable. I've always bought beds from here.

10 September 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Great in store service from Ryan, followed by flexibility over deliver dates that suited us and hassle free delivery and construction of two beds and mattresses.

8 August 2024
Unprompted review
Rated 5 out of 5 stars

Vanessa was very helpful and…

Vanessa was very helpful and informative with our decision to buy a bed for our son. There is plenty of choice in the Petts Wood store, and Vanessa heped us understand the different options and combinations available. Looking forward to the delivery of the bed, which will be delivered just in time for the summer holiday

12 June 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous beds, superb service

The whole experience of choosing and buying a bed was made easy by Ryan at Bed Post in Dunton Green.
He explained the features and benefits of each type of bed without any rush or fuss. Having chosen we bought two single beds and the order was placed immediately with the manufacturer. The wait was 4 weeks and the delivery and disposal of our own bed was very well handled by their delivery team. Cheerful and helpful, again without any fuss.
Excellent beds, Excellent result, excellent firm, I would recommend this company for your future bed.

7 May 2024
Unprompted review
The Bed Post logo

Reply from The Bed Post

Oliver, Thank you for taking the time to leave us a review. we are happyto hear you are happy with your recent purchases. I will pass on your words to Ryan.

Regards

The Bed Post

Rated 5 out of 5 stars

Excellent

Ryan is great, gives you the required information and let's you take your time and make up your own mind. Is honest and doesn't try to steer you towards more expensive items at all. In fact, sometimes steers you away from them if he feels a cheaper option is a better fit for you.

16 March 2024
Unprompted review
Rated 5 out of 5 stars

Great selection of beds at a great…

Great selection of beds at a great price.
We ordered a king size and a single for delivery the same day to a different address.
Delivery was made within our desired window by two helpful, polite and efficient guys.
Great products and service.
Highly recommend!

12 March 2024
Unprompted review
Rated 5 out of 5 stars

Very accommodating.

Very accommodating and tried to get the right mattress for our needs. We had to go elsewhere to find what we required but we were able to buy beds and headboards from Bed Post.

30 January 2024
Unprompted review
Rated 5 out of 5 stars

Bought a few beds in here before and…

Bought a few beds in here before and they have a range to suit all budgets. John, the salesman we saw again certainly knows his stuff and sorted out the right bed combination for us. The bed was delivered today (26 Jan), the delivery guys were great and phoned before arriving then took away the old bed. Overall, extremely satisfied with the experience and product.

16 January 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service from start to finish

Brilliant service from start to finish! I ordered a new mattress and bed frame. There were plenty of options and all at good prices. Felicity was fab, she went through everything professionally. The shop provides so many options even when coming to different fabrics for the bed frames.
Delivery was fast and the delivery guys were great. They took away all the packaging and my old mattress.
Everything was quick, reliable, professional and so easy. Thank you so much to you all.

15 August 2023
Unprompted review
The Bed Post logo

Reply from The Bed Post

Katie,

Thank you so much for taking the time to leave us a review, I'm glad Felicity was able to help you through the buying process and that you are happy with your purchase. Enjoy your new bed.
Regards

Oliver
The Bed Post

Rated 5 out of 5 stars

I went to Bedpost at Crayford to look…

I went too Bedpost at Crayford to look at Beds
Ryan Francis was very helpful explaining everything about all the Beds and left us to Take our time .
The Delivery was excellent the Drivers were very good on time and very helpful.
I would recommend Bedpost if you are looking for a new Bed

4 March 2023
Unprompted review
Rated 5 out of 5 stars

I've bought a mattress from Sevenoaks…

I've bought a mattress from Sevenoaks branch. The staffs were kind and really helpful. You are free to lay down on beds. We haven't used the mattress,yet.

3 January 2023
Unprompted review
The Bed Post logo

Reply from The Bed Post

Erdem,

Thank you for taking the time to leave us a review. We pride ourselves on our service and our glad to hear you were happy with your experience.

Regards

The Bed Post

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look