The Atelier Reviews 

287
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 269 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the stunning artwork, noting that the detailed designs, excellent quality, and vibrant colors truly exceed their expectations. Buyers also highlight the smooth and engaging ordering process alongside the remarkably fast, careful, and secure delivery service. Many people also mention feeling emotionally touched by how accurately their personalities and spirit animals were captured. Some reviewers were not happy with the product format, mentioning that the items resembled basic photographs or printouts rather than painted artworks. Conversely, a small portion of people felt frustrated by packaging issues or delivery choices that left parcels exposed or warped.

What people talk about most

Product

Customers had positive experiences with product, expressing overwhelming satisfaction with the stunning... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the artwork and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive promptly and securely... See more

Order

Customers consistently note positive experiences with order processes that are described as seamless and... See more

User experience

Users describe positive interactions with user experience, highlighting an easy ordering process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am delighted with the results of my print (totem). I was curious but didn't have high expectations when I answered The Atelier's simple questions online. Which elements & colors do I identify with?... See more

Company replied

Rated 5 out of 5 stars

The portrait of my self and my spirit bear arrived much quicker than expected and just blew me out of the water. It is thoughtful, moving, meaningful, very beautiful and for me a remarkable evocation... See more

Company replied

Rated 5 out of 5 stars

I was amazed at the picture generated from a headshot. The person in the photo captures how I view myself, confident, accomplished, assertive. However, apparently the questions did not capture the e... See more

Company replied

Rated 5 out of 5 stars

This was fascinating. Frankly, I expected a cheesy, broad sweep of characteristics common to us all. This reading was more personal & specific. I enjoyed the process & will study the information movin... See more

Company replied



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

287 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(287)

287 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My print is beautiful

My print is beautiful. Quality is excellent and fast delivery. 5 star company.

17 July 2026
Unprompted review
The Atelier logo

Reply from The Atelier

Thank you :) We are very happy to have met your expectations!

The Atelier Team

Rated 5 out of 5 stars

It was simple

It was simple, and turned out very nice. Thanks, I would order again sometime.

16 July 2026
Unprompted review
The Atelier logo

Reply from The Atelier

Thank you Stacey for your feedback !

Rated 5 out of 5 stars

My photo arrived in good condition

My photo arrived in good condition. Absolutley love it. Showed everyone. All impressed. Thank you, Wendy

16 July 2026
Unprompted review
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Reply from The Atelier

What a pleasure to read your feedback! Very happy that you like it.

Rated 4 out of 5 stars

FIRST RESPONSE - more to come

Artwork on canvas arrived quickly & safely (packaged very securely) very pleased with the scene presented.
A death in the family means I have securely put the package away for now
Will comment at a later time when I have had the opportunity to truly review the quality of the artwork

17 July 2026
Unprompted review
The Atelier logo

Reply from The Atelier

Thank you for taking the time to leave, despite your difficult situation, such a positive comment !

Rated 5 out of 5 stars

I love the artistic qualities of my order.

I love the artistic qualities of my purchase as well as the outstanding presentation and philosophical implications.
Everything about the outcome of my order has well overpassed my expectations in terms of real value.
I am really impressed and grateful for your work.
Thank you!

16 July 2026
Unprompted review
The Atelier logo

Reply from The Atelier

Thank you so much for your trust :) Very happy that you like it!

The Atelier Team

Rated 1 out of 5 stars

Not as expected!!!

The colors in the picture are beautiful. The picture has probably aged me by 10-15 years. I personally didn't like it and my daughter and friends all said the same thing. I may hang it in 10-15 years, not now.

15 July 2026
Unprompted review
The Atelier logo

Reply from The Atelier

Hello Barbara,

Thank you for your feedback.
We are truly sorry about this, could you please get in touch with us through our customer support so that we can assess the situation and possibly offer you a solution?

Have a great day,
The Atelier Team

Rated 5 out of 5 stars

Breathtakingly beautiful, exceeds all expectations!

My artwork arrived far sooner than I expected it would, securely packaged to avoid damage, and delivered with care by the courier this morning.
I received regular updates from The Atelier, keeping me in the loop regarding the stages and status of my order. I really couldn't have asked for more.
I am blown away by the quality of the final artwork!! It is absolutely awe inspiring, so serene and very, very beautiful. The printing is amazing, and on high quality, high GSM folio. I really am lost for words.
I am now searching for suitable frames so I can hang them. 😁😁

15 July 2026
Unprompted review
The Atelier logo

Reply from The Atelier

Oh 😁 ! Thank you so much for this positive feedback. We are truly happy to have satisfied you and are so pleased that you love your portrait and that it can be framed to showcase it even more :)

Rated 5 out of 5 stars

The order was completed and shipped…

The order was completed and shipped quickly. Quality appears excellent and was exactly what I expected.

13 July 2026
Unprompted review
The Atelier logo

Reply from The Atelier

Thank you for this feedback :) We are delighted to have created this artwork for you !

Rated 5 out of 5 stars

I absolutely love my picture

I absolutely love my picture. I will hang it proudly in my home. Thank you. I am in love with the quality and service I received from this company. Would definitely buy from them again.

15 July 2026
Unprompted review
The Atelier logo

Reply from The Atelier

Thank you so much! We are deeply touched by your feedback :)

The Atelier Team

Rated 4 out of 5 stars

Both portraits are done well

Both portraits are done well, particularly the one of just me from the photo I submitted.

15 July 2026
Unprompted review
The Atelier logo

Reply from The Atelier

Hello :)
Thank you for your feedback! We are glad that you like it.

Rated 5 out of 5 stars

It is beautiful art work of my image…

It is beautiful art work of my image and spirit animal. I am anxious to find the perfect frame for it so I can display it. I would definitely recommend taking the quiz and acquiring the art work.

9 July 2026
Unprompted review
The Atelier logo

Reply from The Atelier

Thank you Murielle :)
We can't wait for your artwork to find the perfect frame to be displayed in your home! Thank you for your trust :)

The Atelier Team

Rated 2 out of 5 stars

Dissappointing

You sent me a poster when I ordered a canvas and my Aura picture didn't come at all. You charged an enormous amount for these picture sucked in by your advertisement. Showing a high quality product.

14 July 2026
Unprompted review
The Atelier logo

Reply from The Atelier

Hello Derek,

We would like to clarify the situation here, as you did indeed receive a poster at your home. Your order is perfectly correct - at the time of your purchase, you chose a poster for your portrait and a canvas for your portrait aura :)

As the two products are different, they were shipped separately.
I am pleased to see that your second package arrived safely on July 15th.

We wish you all the best.
The Atelier Team

Rated 5 out of 5 stars

Great quality art work

Great quality art work. I would recommend this company to anyone wanting a personal art piece.
Plus alot of extra knowledge and extra art work if you want to purchase more.
Fast service ordering and receiving.

13 July 2026
Unprompted review
The Atelier logo

Reply from The Atelier

We are delighted that our service has met your expectations :) Thank you for your trust.

The Atelier Team

Rated 5 out of 5 stars

The ai picture is absolutely beautiful!

The ai picture is absolutely beautiful. The only thing I wish were if the eyes of the Bald Eagle be golden, not green. But the rest of it the paper quality is thick, and the customer service providing your picture journey was wonderful. Thank you The Atelier team!

11 July 2026
Unprompted review
The Atelier logo

Reply from The Atelier

Thank you for this feedback Marie :)
We will take your opinion into account to improve our service!

The Atelier Team

Rated 5 out of 5 stars

I received the portret and I LOVE it

I received the portret and I LOVE it. So much alive and true . Very happy with company who made it possible and easy to obtain. This company really delivers what is promised. Thank you very much ! Alicja

12 July 2026
Unprompted review
The Atelier logo

Reply from The Atelier

I am so happy to hear from you :) Thank you for your positive feedback!

The Atelier Team

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