Debbie provided first-rate professional help in getting me started with my new hearing aids, about which she was fully knowledgeable. I then received excellent follow-up support from her when checking... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I am a first time hearing aid user and was a little apprehensive about things. Debbie Risbey at the Gillingham, Dorset branch has been excellent. When I went for the hearing test, she was very patient... See more
Company replied
My mum attended Robert Frith at Gillingham with Debbie Risby the audiologist. The service Debbie provided was second to none. Nothing was too much trouble . My mum is 89 anxious and elderly but... See more
Company replied
This was my first hearing test and it was first class it was carried out by a lady Audiologist Debbie Risbey and she was very good not putting any pressure on me whatsoever I will certainly be going b... See more
Company replied
Company details
Written by the company
The Hearing Care Partnership offers a range of hearing services including our comprehensive free hearing test, hearing aids, and ear wax removal from highly qualified and experienced audiologists and wax clinicians.
Contact info
Fairfield House, SP8 4AA, Gillingham, Dorset, United Kingdom
- 01747 897 192
4.2
Great
6 reviews
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional and pleasant
Debbie provided first-rate professional help in getting me started with my new hearing aids, about which she was fully knowledgeable. I then received excellent follow-up support from her when checking my progress, dealing with my questions and making settings changes. Warmly recommended.
8 January 2025
Unprompted review
Reply from The Hearing Care Partnership - Gillingham
We're thrilled to hear about your positive experience with Debbie and how helpful she was in getting you started with your new hearing aids. It's great to know that you received excellent follow-up support as well. Debbie and the team will be delighted to hear your feedback! Thank you for recommending us.
Excellent service from Gillingham Audiology/Opticians.
My mum attended Robert Frith at Gillingham with Debbie Risby the audiologist.
The service Debbie provided was second to none.
Nothing was too much trouble .
My mum is 89 anxious and elderly but felt relaxed and at ease with Debbie.
I would like to say I would have no hesitation in recommending Debbie Donna and the team to my family and friends.
Well done and a massive thankyou to you all
From Adrienne and Jo
2 September 2024
Unprompted review
Reply from The Hearing Care Partnership - Gillingham
Thank you so much for taking the time to share your experience, Adrienne and Jo! We're thrilled to hear that your mum felt relaxed and at ease during her visit. Debbie and the team will be delighted to hear your kind words. If you ever need anything in the future, just let us know!
Excellent Service
I am a first time hearing aid user and was a little apprehensive about things. Debbie Risbey at the Gillingham, Dorset branch has been excellent. When I went for the hearing test, she was very patient and explained things well. From the fitting of the hearing aids, to subsequent visits to adjust the settings and make sure I was comfortable using them, Debbie has been friendly, reassuring and caring, making the whole process easy. I would highly recommend both her and THCP.
1 May 2024
Unprompted review
Reply from The Hearing Care Partnership - Gillingham
Thank you for sharing your positive experience with Debbie!! We are delighted to hear that she provided you with excellent care and made the process of getting hearing aids easy for you. Your recommendation means a lot to us, and we are grateful for your kind words. If you need any further assistance, please don't hesitate to reach out!
This was my first hearing test and it…was very good
This was my first hearing test and it was first class it was carried out by a lady Audiologist Debbie Risbey and she was very good not putting any pressure on me whatsoever I will certainly be going back to her for the future the practice was Robert Friths Gillingham Dorset
7 June 2024
Unprompted review
Reply from The Hearing Care Partnership - Gillingham
Thank you for the glowing review! We are thrilled to hear that your first hearing test with Debbie was a first-class experience. Our team is always dedicated to providing excellent care without pressure. We look forward to welcoming you back in the future!
Excellent Service
Molly was very helpful by explaining the process and test results.
15 March 2023
Unprompted review
Reply from The Hearing Care Partnership - Gillingham
Thank you for your review.
These guys are outstanding in every…
These guys are outstanding in every way. Their consultant listened to my story, clarified anything he wasn't 100% sure he'd fully understood, tested my hearing then suggested solutions he thought would be appropriate. And they were. Thanks to THCP I can now hear better than I could ten years ago, and if I need more volume or more clarity I can change the settings of my new hearing aids from my mobile phone. No more NHS batteries either, I can simply recharge them overnight. A week after I took delivery there was a small problem with one of my new hearing aids. It was fixed within 24 hours. So top marks for both pre- and post-sales support. 100% recommended.
6 June 2022
Unprompted review
Reply from The Hearing Care Partnership - Gillingham
Thank you so much for sharing such a fantastic review and recommendation, we are so delighted to hear about the great service you have received over your hearing journey. We look forward to welcoming you back in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.