Extensive hearing tests complete, more than anywhere else I've been. Care and information I was given by Shellie Forster was top class
Company replied
Location
Switch locationCharlestown Road, THE LONGSTORE, PL25 3NJ Saint Austell, England, GB
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See what reviewers are saying
The lady (SHELLIE) who did my hearing test was truly brilliant. She was so knowledgeable that I found the time spent having the test was of great interest to me, just to learn how my ears are put to... See more
Company replied
I saw Shellie in Charlestown which was very convenient. She took great care with all the tests and ensured that I was comfortable. She offered me the chance to try some hearing aids outside, with the... See more
Company replied
I was struggling to hear properly with an expensive hearing aid from a well known pharmacy. When they told me to go elsewhere to remove wax, I went to the HCP in St Austell where Shellie offered a fre... See more
Company replied
Company details
Written by the company
The Hearing Care Partnership offers a range of hearing services including our comprehensive free hearing test, hearing aids, and ear wax removal from highly qualified and experienced audiologists and wax clinicians.
Contact info
Charlestown Road, THE LONGSTORE, PL25 3NJ, Saint Austell, England, United Kingdom
- 01726 807143
4.3
Excellent
8 reviews
Replied to 85% of negative reviews
Typically replies within 1 week
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Excellent Service and care
Extensive hearing tests complete, more than anywhere else I've been.
Care and information I was given by Shellie Forster was top class
17 December 2025
Unprompted review
Reply from The Hearing Care Partnership - Charlestown
We're thrilled to hear that you had such a positive experience with us! Shellie Forster and the team take pride in providing top-notch care and information. Thank you for choosing us for your hearing tests!
The lady (SHELLIE) who did my hearing…
The lady (SHELLIE) who did my hearing test was truly brilliant.
She was so knowledgeable that I found the time spent having the test was of great interest to me, just to learn how my ears are put together and how they work, she really did make me feel that The Hearing Care partnership really do want to make peoples hearing a lot better,
With as little inconvenience as possible
15 September 2025
Unprompted review
Reply from The Hearing Care Partnership - Charlestown
We're thrilled to hear that Shellie made your hearing test such a positive and informative experience! Learning more about how your ears work is fascinating, and we're glad you felt well taken care of. Our goal at The Hearing Care Partnership is to improve our patients' hearing with as little inconvenience as possible. Thanks for sharing your wonderful feedback!
Thorough explanation given
Shellie took her time and explained all the tests she ran and the results thoroughly. I was given a test on the hearing aid most suited to my needs, and a brakdown of the cost options involved. Would highly recommend.
10 June 2025
Unprompted review
Reply from The Hearing Care Partnership - Charlestown
Thank you for sharing your positive experience with Shellie! We're thrilled to hear she took the time to explain everything clearly. Shellie and the team appreciate your recommendation! If you have any more questions, feel free to get in touch.
I was struggling to hear properly with…
I was struggling to hear properly with an expensive hearing aid from a well known pharmacy. When they told me to go elsewhere to remove wax, I went to the HCP in St Austell where Shellie offered a free comprehensive hearing assessment which was much more comprehensive than before. I then decided that I would try her recommended hearing aids, which were not cheap, but improved my hearing beyond recognition. Professional and friendly service. I don’t regret deciding to change. It has made such a difference to my social life.
11 March 2025
Unprompted review
Reply from The Hearing Care Partnership - Charlestown
We're delighted to hear about your positive experience at our THCP in St Austell and how Shellie was able to help improve your hearing with the recommended aids! Our team is always here to provide professional and friendly service to make a difference in our patients' lives. So glad to hear it's had such a positive impact on your social life. Thank you for choosing us!
Reply from The Hearing Care Partnership - Charlestown
We're delighted to hear that you found Shellie knowledgeable, helpful and professional! Thanks for taking the time to share your positive experience with us. If you ever need anything else, just let us know!
Shellie was very welcoming
Shellie was very welcoming. It was my first hearing check and I didn’t know what to expect but I was soon put at ease.
28 January 2025
Unprompted review
Reply from The Hearing Care Partnership - Charlestown
We're thrilled to hear that Shellie made your first hearing check a positive experience. Our team aims to create a welcoming and reassuring environment for all our patients. Thanks for sharing your feedback!
Hearing Consultations.
I saw Shellie in Charlestown which was very convenient. She took great care with all the tests and ensured that I was comfortable. She offered me the chance to try some hearing aids outside, with the sounds of the real world. Shellie was very good at explaining all the details. In the middle of my two consultations I was ill with Covid and she adjusted my appointments accordingly.
19 November 2024
Unprompted review
Reply from The Hearing Care Partnership - Charlestown
We're thrilled to hear about your positive experience with Shellie in Charlestown! It's fantastic to know that she took such great care of you during your appointments, especially during such a challenging time. We're so glad she made sure you were comfortable and well-informed throughout the process. Thanks for sharing your feedback!
5 stars !!!!
5 stars !!!!! no need to say more, thats what is says on the tin that is what you recieve.
30 September 2024
Unprompted review
Reply from The Hearing Care Partnership - Charlestown
We're thrilled to hear you had a fantastic experience with us! Thank you for taking the time to leave such a positive review. We're delighted that we met your expectations and look forward to seeing you again soon!
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