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Review summary

Created with AI, based on recent reviews

Looking at 978 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's quality, noting that the hair feels natural and soft. Many people highlight the excellent customer service, mentioning quick responses and helpful assistance with color matching and exchanges. Reviewers also appreciate the user experience, finding the products easy to install and comfortable to wear, with many achieving a perfect color match. However, some customers were dissatisfied with their orders, experiencing issues with color accuracy despite using the company's matching service. A few other people also felt that the product quality was poor, describing it as tangling easily or appearing like a wig. There were also occasional complaints about the customer service being unresponsive or unhelpful in resolving return issues.

What people talk about most

Product

Reviewers highlight positive aspects of the product, particularly praising the perfect color match and... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the great hair quality, noting that... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the helpfulness and... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the product easy... See more

Order

People report ambiguous experiences with their orders. Some customers experienced significant delays,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They went above and beyond to make my experience great. The color that I ordered was a lot different than what I expected, and they resent a more appropriate color match (my hair is grey -not white a... See more

Rated 4 out of 5 stars

The hair quality exceeded my expectations. The curly one does not style out well so far, but I have only tried once. The shipping was also longer than 2 weeks, but I would say worth the wait! It is fu... See more

Rated 4 out of 5 stars

I got mine but couldn’t figure out how to get them in using the clips. I practiced and figured it out and now I’m loving them. I am getting my hair colored to match them next week so I’m sure they’ll... See more

Rated 5 out of 5 stars

I was bummed when I realized I got the length all wrong however customer service helped right away! I’m loving my halos (I have the 18” and the 14”) and have been getting so many compliments! I just h... See more


4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Perfect color match and fit

Perfect color match and fit, I absolutely love both pieces... I recently cut my hair to my shoulders but its fun to play around when I get to missing my long hair

12 March 2026
Unprompted review
Rated 5 out of 5 stars

The color and feel were exceptional…

The color and feel were exceptional other than the ends not having as much blonde as shown in the picture.
Im not quite sure how to make it blend with my own hair though. You can plainly see where my hair stops and the extension begins.

17 March 2026
Unprompted review
Rated 3 out of 5 stars

The hair is beautiful-very luxurious…

The hair is beautiful-very luxurious and pretty- I unfortunately think I picked out the wrong color-I picked up the champagne and I maybe should’ve picked out the next one that was more yellow blonde— I’m not sure but this one looks a little dark or almost a little Gray compared to my own hair- my bad

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Very Happy!

Thrilled with the quality of the hair, the price as well as the customer service. The color I originally ordered was not quite right, so customer service helped me select the correct color.

25 February 2026
Unprompted review
Rated 1 out of 5 stars

Very bad experience overall I would…

Very bad experience overall I would recommend never to waste money on the product, they have a painful return and would never get you your refund for your unused product and it's a maze of questions to trick you.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Jus Got My That Hair halo 😇 & WOW 🤩 I…

Jus Got My That Hair halo 😇 & WOW 🤩 I am so impressed! I have owned six different beauty salons, and have had all kinds of hair extensions, this hair is amazing. The color match was absolutely perfect right off the bat, I literally had it on in five minutes and received tons of compliments people saying oh my gosh your hair looks so beautiful. You got your extensions back!I would highly recommend! Love my hair.

14 March 2026
Unprompted review
Rated 1 out of 5 stars

Horrible customer service

Horrible customer service! I wanted to return the product (because I could tell by looking at it thru plastic that they are synthetic/not real hair) and they accused me of opening it even after I sent them clear images showing it was sealed/unopened. Still haggling with them but this has been highly unprofessional. Feels like a scam to me. Order from Amazon at least they will refund your money and offer REAL hair options. Update: They never did refund me. What a waste of money.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Removable hair extensions

It looks so natural and matches my red hair perfectly. Not easy to comb, but it stay on perfectly. I have in both the 12” and 14”.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

They went over and beyond

They went over and beyond! I have a unique hair color profile for a blond, so they are going to be working on a color match down the road since they don't have one to match my color. My hair is a natural blond, but it has silver streaks through it. I am excited for the new color to come out and am looking forward to your new additions to your hair pieces.

9 March 2026
Unprompted review

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