Repair Requested Under Guarantee
I used Thames Valley Roofers to carry out works including repairing my roof, fixing new slates and providing a new loft space with folding step ladder access. Most of the work was done satisfactorily. On completion I was provided with a guarantee valid for 10-years. However the step ladder installed for loft access is unsafe as the brackets securing the ladder have no retaining lock so creating unstable ladder. I raised this many times with respect to the guarantee (text messages record my request to fix/repair). The owner of the company viewed the ladder in person and agreed something needed to be done. I requested the step ladder issue be addressed over a period from September to December 2021. Initially, I was assured the work would be done when workers were back from holiday, then finally no response at all to my request either through texts or voice mail. I can provide further details as required. Regards Stephen Henderson








