Thai Food Direct Reviews 

1,690
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the offered products are completely authentic, wonderfully fresh, and available in a remarkably wide variety suitable for traditional home cooking. People also love the exceptionally easy-to-use website, praising the swift and secure deliveries that consistently arrive in truly excellent condition. However, some people mentioned occasional delivery hiccups, such as packages sent to incorrect addresses or requiring subsequent re-orders, alongside notably high shipping costs to certain destinations. Despite these minor issues, consumers deeply appreciate the genuinely helpful staff members and the consistently smooth overall service provided during every online purchase.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting a great choice of items and excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive... See more

Order

Clients share positive opinions on order, highlighting that the website is easy to navigate and products are... See more

Quality

Consumers find quality to be a source of high satisfaction across the board. People frequently highlight the... See more

Service

Users describe positive interactions with service, highlighting fast delivery and efficient processes.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent variety on website, found the item I was after without any difficulty, payment and checkout was straight forward and goods arrived promptly. The food ordered was just what I was after. Pleas... See more

Rated 5 out of 5 stars

The goods arrived swiftly as promised. This was essential as the order contained fresh produce. Everything was extremely well packed and arrived in excellent condition. I'm very pleased and would high... See more

Rated 5 out of 5 stars

First time buyer with this retailer and I am glad to say my experience has been a good one! The products that I chosen is of high quality, pricing too is good. The service has been great, I think I r... See more

Company replied

Rated 5 out of 5 stars

Great product and great delivery, I'll definitely be ordering again. I have a food allergy and it's very hard to find safe ingredients, this Massemam curry paste is perfect for me and tastes great too... See more


Company details

  1. Asian Grocery Store
  2. Catering Food and Drink Supplier
  3. Chinese Supermarket
  4. Fruit and Vegetable Store
  5. Japanese Grocery Store

About Thai Food Direct

Written by the company

Thai Food Direct is a Thai & Oriental food retailer.
Fresh items are delivered on a Monday.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(1,690)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery. 2 orders, 1 package went missing quickly resolved by customer services and replacement package sent and received 1 day later.

5 January 2024
Rated 5 out of 5 stars

Super fast delivery! Time for som tam.

My fiancée has been talking about how much they really want som tam for months, but it's extremely difficult to find green papayas where we live. I ended up deciding that it would be a great Christmas gift haha.

Anyway, I wasn't sure it would arrive on time as I'd ordered it so last-minute (5 days before Christmas), but it was here two days later. I've never been so excited to give my partner a present and they were thrilled. Thanks Thai Food Direct! I'll definitely be ordering from here again.

20 December 2023
Rated 5 out of 5 stars

Great company!

Clear communication, prompt service, great prices and providing products that I was struggling to find locally.

30 November 2023
Rated 5 out of 5 stars

Cannot fault their professionalism.

Cannot fault their professionalism.
The order was speedily dispatched. Really well packaged, and with order paperwork. The price of the goods was really keen, and they followed up with an easy to review webpage.
I was a little hesitant at first placing an order with a non-mainstream retailer, but the whole experience was second to none. Well done. 5 star.

25 November 2023
Rated 5 out of 5 stars

Quick and easy

Quick and easy. Communicated well when there was an issue with the order and also when it was dispatched etc.

26 November 2023

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