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2.6

Poor

TrustScore 2.5 out of 5

4 reviews

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2.6

All reviews

(4)

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Rated 1 out of 5 stars

KYC links don't work - Horrible experience

As an expat I've been using Bitazza for years (Binance TH was not available yet.)

So I have been KYC'ed for many years. Yet now that I needed to withdraw/trade, I received a login message that I need to KYC again.

No problem if at least their system would work.
The link asks me to enter my 2FA code. Whenever I enter it (typed or copy-pasted) and hit "submit" nothing happens. When I click a second time "2FA code is incorrect".

I know 2FA. I've been using it on hundreds of services. It allows me to log into my trading account via the web and their app, but not the KYC page. Tried Chrome, Safari, nothing works... and their answer is, you can schedule a live registration... but that is another 10 days later!!!

It's not even just about withdrawing. I CAN'T EVEN trade my crypto back to THB now. I feel held hostage because of their system that just doesn'r work.

I need to have access to those funds NOW for a medical emergency, but the support just hasn't been there.

It seems they don't really care at all.

20 July 2025
Unprompted review
Rated 1 out of 5 stars

Warning about Bitazza

Warning about Bitazza - terrible experience
If you are thinking about registering on Bitazza - don't waste your time.
I waited 14 days for verification - silence. Support is silent. During this time I registered on 4 other exchanges without problems.
Bitazza is the slowest and most useless exchange I have tried.

16 May 2025
Unprompted review
Rated 1 out of 5 stars

Support never replies in chat

Support never replies in chat. Fkr some reason i have to update my personal data but none of the links to do it work and no replies in chat. I guess you will lose lots oc customers at the end of the month if we cant update out infom horrible service.

13 March 2025
Unprompted review
Rated 1 out of 5 stars

KYC scam

I spent hours signing up and completing KYC, uploading documents, answering questionnaires about my self and my workplace and taking silly photos only to be met with this message AT THE END OF THE WHOLE PROCESS:
Thank you for your submission!
As part of our ongoing operational
improvements, customer onboarding has
been halted, effective on September 27,
2024.
We will notify you via email once
onboarding resumes.
We apologize for any inconvenience this
may cause

It has been 6 weeks already so let's just face chances are low it will change any time soon. But now this KYC scam has my personal data ripe for identity theft and I better file a complaint about them to the CyberCrime Investigation Bureau.

10 November 2024
Unprompted review

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