TGA Mobility Reviews 727

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and extensive knowledge, making every interaction pleasant and informative. The service provided is frequently highlighted as exceptional, with many people appreciating the efficiency, professionalism, and personalized approach, from initial inquiries to delivery and aftercare. Reviewers are particularly impressed with the delivery service, noting its speed and the helpfulness of the delivery personnel, who often go above and beyond to ensure satisfaction. The customer service team receives high commendations for their patience, communication, and ability to resolve issues effectively, making customers feel well-supported. However, some customers experienced issues with product quality, such as mudguards not extending far enough or horns not being fit for purpose, and some found the product description to be inaccurate regarding battery range. A few other people also felt that customer service was poor, citing long waits for refunds, receiving incorrect amounts, or encountering staff who were abrupt or provided conflicting information.

What people talk about most

Product

Clients share ambiguous opinions on product quality and functionality, with some expressing satisfaction with... See more

Staff

Customers had positive experiences with staff, frequently describing them as helpful, professional, and... See more

Service

Reviewers mention positive feedback about service, with many expressing satisfaction with the efficiency and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers expressing satisfaction with... See more

Customer service

Consumers find customer service to be positive, with many praising the helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I bought a tga vita sport mobility scooter with long range batteries and a snug canopy in black s/n 512stek24420016 on the 8/05/25 and I thought do a 2nd review 12 months later I still like the comf... See more

Company replied

Rated 5 out of 5 stars

The sales rep was very helpful and friendly and explained how everything worked clearly. The duo power pack is absolutely amazing, pushing my daughter about with her new heavier chair would have been... See more

Company replied

Rated 5 out of 5 stars

Just thought I would update my review as I have had my tgs maximo plus a while now the suspension the padded seat my son like the way it folds up when it needs to My neck n spine are not in more... See more

Company replied

Rated 5 out of 5 stars

Just had Andy se266ra delivery me my mobility scooter He called with notices so I could be ready N called when he was near by these things mean a lot Every department gives such kind n consider... See more

Company replied


Company details

  1. Mobility Equipment Supplier
  2. Disability Equipment Supplier

Written by the company

At TGA Mobility, we believe that when it’s hard to move, you needn’t stop living. We provide scooters and wheelchairs tailored to suit all kinds of people with all kinds of needs.


Contact info

4.2

Great

TrustScore 4 out of 5

727 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very helpful service

Very helpful service. Good delivery date.

14 April 2025
Unprompted review
TGA Mobility logo

Reply from TGA Mobility

Thank you Yvonne, it's great to read your five star review

Rated 5 out of 5 stars

Trustworthy company

Supply a great range of mobility scooters and accessories. Very helpful when contacted about best option for some spares

12 May 2025
TGA Mobility logo

Reply from TGA Mobility

Thank you for your five star review Ian, please let us know if there's anything else we can do.

Rated 5 out of 5 stars

Phoned about a power pack for my childs…

Phoned about a power pack for my childs wheelchair so very heloful and informative rep arranged to come out and demonstrate product however on day it wasnt in stock so told me would phone asap and he did russ came out 2 days later and fitted power pack with full demo couldnt do enough for us so helpful and it works superb would highly reccommend this company and russ thank you

15 May 2025
Unprompted review
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Reply from TGA Mobility

Thank you Matthew, it's great to see your five star review. I've passed this onto Russ & Samantha who helped you find the right product.

Rated 5 out of 5 stars

Amazing customer service spoke with ms…

Amazing customer service spoke with ms G m Mg J n the mobility operation the gave me all the information needed always there to help thank u all

14 May 2025
Unprompted review
TGA Mobility logo

Reply from TGA Mobility

Thank you for your five star review, this is great to read.

Rated 4 out of 5 stars

I bought a TGA Zest Plus last year…

I bought a TGA Zest Plus last year because it offered a better ride than my Go Go Sport . However , I`ve since found that it lacks power and is only marginally better comfort that the Sport . Also , that I get a noticeable knocking sound when travelling over anything other that smooth pavement or tarmac and this I find most annoying . I assume this comes from the suspension springs . Overall not entirely happy with the Zest Plus .

11 May 2025
Unprompted review
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Reply from TGA Mobility

Hello Christine, thank you for your review. This sounds like something we can help with - please call us on 01787 882244 to speak to a member of our team.

Rated 5 out of 5 stars

It was a very helpful experience…

It was a very helpful experience many thanks to the team at TGA

7 May 2025
Unprompted review
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Reply from TGA Mobility

Thank you for your five star review Lisa. I've passed this onto Samantha and Charlotte who you spoke to.

Rated 2 out of 5 stars

Company service is not in question

Company service is not in question
Company service is not in question. The Maximo Plus which I have bought is very poor quality build and performance. Cheep plastic which marks easily. Arms wobble and don't feel secure. Completely lacking in power, struggling on slight inclines, and then cuts out. Constant rattling from underside when running and also when stored in car. Scooter does not feel secure, due to one central suspension spring, allowing scooter to lean badly when turning. Would NOT recommend this scooter.

Date of experience: 03 May 2025

3 May 2025
Unprompted review
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Reply from TGA Mobility

Hello Clive, we're sorry to read this. Please give us a call on 01787 882244 if you would like to discuss this further.

Rated 5 out of 5 stars

Start to finish help ing

Start to finish help ing
Answered all my needs and questions

30 April 2025
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Reply from TGA Mobility

Thank you John, this is great to read. Please give our team a call if you need any more help.

Rated 4 out of 5 stars

The product was easy to purchase…

The product was easy to purchase online. It was delivered by Charlotte on time and explained fully and cheerfully.

29 April 2025
Unprompted review
TGA Mobility logo

Reply from TGA Mobility

Thank you for your review, I've passed your comments onto Charlotte. Please let us know if there's anything we can do to make your review five star.

Rated 5 out of 5 stars

Whill model F

I have bought several products from TGA over the years and I have always found the staff to be polite and helpful. They are very keen to make sure that I end up with the mobility product that I need. This time I got a Whill model F powerchair and it is just great. Funky design, well made and with be extremely useful for me.

24 April 2025
Unprompted review
TGA Mobility logo

Reply from TGA Mobility

Thank you for your five star review Colin, I've passed this onto Samantha and Barry who helped you find the right product. Thank you also for your feedback on the Whill model F powerchair.

Rated 5 out of 5 stars

Home Demonstration & Purchase

Everything is handled superbly well by this company, from home demonstrations to ordering and home delivery of products. Thankyou Carl and Jo for all your help. Very professional, highly recommended

10 April 2025
Unprompted review
TGA Mobility logo

Reply from TGA Mobility

Thank you Claire, what a great review to read. I've passed this onto Karl & Jo

Rated 5 out of 5 stars

Great experience

We had a great experience with TGA mobility. Charlotte came out to test drive scooters for my Dad and we found on that suited his needs. Once we had funding in place from Parkinson’s UK the delivery process with TGA was really quick and simple. I would definitely recommend them.

17 March 2025
Unprompted review
TGA Mobility logo

Reply from TGA Mobility

Thank you Deborah, this is great to read and thank you for your review. I've passed this onto Charlotte.

Rated 5 out of 5 stars

Really great customer service

Really great customer service, friendly and knowledgeable staff. Carl came out and showed us the product and talked us through some practicalities of use.

9 April 2025
Unprompted review
TGA Mobility logo

Reply from TGA Mobility

Thank you Tara, this is lovely to read. I've passed this onto Karl and Jo who helped you find the right product.

Rated 1 out of 5 stars

My father brought a TGA mobility…

My father brought a TGA mobility scooter and it requires replacement front PCB board we have been waiting since the start of February for the part to arrive it’s now the end of April still no update when they will receive the part his mobility scooter has now not been working for 2 months shouldn’t sell mobility scooters if you cannot supply the parts

17 February 2025
Unprompted review
TGA Mobility logo

Reply from TGA Mobility

Hello Jordan, so we can look into this can you please get in touch with us directly. We have also sent a request on Trust Pilot to you for more information.

Hello Jordan, we haven't received a response from you regarding the above so we're unable to look into this. Please call us on 01787 882244 to discuss further.

Rated 5 out of 5 stars

The man that delivered the item was…

The man that delivered the item was very friendly and when it came to him explaining everything he did it very clearly and made sure I understood how to operate the scooter. I was very pleased with the service and would recommend TGA to anyone looking for a mobility scooter

7 April 2025
TGA Mobility logo

Reply from TGA Mobility

Hi Debra - I've passed this onto Steve who came out to see you and Gabriella who you spoke to on the phone. Thank you for your great review.

Rated 5 out of 5 stars

From my initial phone call to the power…

From my initial phone call to the power pack installation we have been treated with respect professionalism and awareness of our needs we are very impressed by the service given. The power pack is exactly what was needed the explanation given was perfect not rushed but aware of our needs.

3 April 2025
Unprompted review
TGA Mobility logo

Reply from TGA Mobility

Thank you John, this is great to read. I've passed your review onto Sam & Harry who helped you find your powerpack.

Rated 5 out of 5 stars

The Marvellous Maximo!

Moved up from an Eclipse to a TGA Maximo Plus. I love this scooter, the ride is smooth with all the handling of a smaller scooter. The only downside is I can't switch hands to drive. I have a dog I walk obviously with me on my scooter whereas with the Eclipse it didn't matter which hand I used to drive, with the Maximo it does. However we're both getting used to it. ( Finn loves it because it goes faster!!

2 April 2025
Unprompted review
TGA Mobility logo

Reply from TGA Mobility

Thank you Gina, what a great review to read! We're delighted to head how happy you are with your Maximo!

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