Order arrived quickly but sadly the item didn’t fit where it needed to go. Customer service were brilliant when told I had to return it & gave me all the information in order to do so. Posted back &... See more
Company replied
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Review summary
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From first ordering through to paying over the phone by card when negotiating the website staff have been terrific. Sonia was so helpful when I had a problem paying online and explained the procedure... See more
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This lock was out of stock on many other sites so I was extremely pleased to find it was available at TFS. In addition their price was extremely competitive. Although I only selected the standard deli... See more
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Have used this company before and found them extremely efficient. On this occasion the delivery was unfortunately late, due I was told to hold ups on a motorway. However when the driver arrived he was... See more
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Company details
- Hardware Store
- also in
- Aluminum Supplier
- Hardware Accessories Store
- Locks Supplier
- Security Equipment Store
Written by the company
TFS Direct, the home of TFS Direct aluminium gates, and trusted supplier of security gate hardware and access control systems . Locinox UK GOLD partner. Recognised for the highest levels of technical knowledge and support and for offering gold standard customer service.
About TFS Direct
Written by the company
- TFS Direct, a leading name in the supply of aluminium gates, and the specification and supply of security gate hardware and access control systems.
- Choose from our 4 gate ranges; Ignite - Our standard range of aluminium driveway and side gates. Over 25 designs that can be manufactured in any RAL colour and a selection of woodgrains. Also available in stock sizes for a more cost effective option Edge - A premium bolted range of gates manufactured with a thicker profile that can be provided as a swing or sliding gate. Ideal for those looking for a more robust aluminium gate. Elevate - Our premium welded product also available in cantilever style. Manufactured in any RAL colour and a range of woodgrains. Dynasty - Looking for something a bit different? The Dynasty is a range devoted to the ornamental style. A premium welded product, the Dynasty range allows you to keep the traditional feel to a property. A trusted name in the supply of security gate hardware, working directly with businesses and customers to provide the best products on the market. TFS Direct are a GOLD distributor for Belgian manufacturers Locinox and work with leading manufacturers Borg, Codelocks, Exidor, AES Global, LIFE Automation and Squire.
Contact info
Unit 11-12 Springvale Business Centre, CW11 3HY, Sandbach, United Kingdom
- 0330 700 3030
- sales@tfsdirect.co.uk
- tfsdirect.co.uk
4.8
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Great product and advice with speedy…
Great product and advice with speedy delivery. Thank you, will definitely recommend.
7 April 2025
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind feedback. Always happy to help
Great service
15 March 2025
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind feedback. Always happy to help.
Ordered the equipment early evening…
Ordered the equipment early evening Monday and was delivered Wednesday am. Was kept well informed and delighted with the product:
24 March 2025
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind comments. Always happy to help.
An absolute pleasure to deal with
An absolute pleasure to deal with. I bought 3 gate sets from them. The after sales assistance is faultless from Greg. Product is excellent. 5 stars.
25 November 2024
Unprompted review
Reply from TFS Direct
Thank you for taking the time to post a review. We do actually have a TFS Gates Trustpilot page, it would be great if you could leave a review on there.
Reply from TFS Direct
Thank you for taking the time to post a review. Always happy to help.
Great seller also for small orders
Great service also for small orders.
20 March 2025
Unprompted review
Reply from TFS Direct
Thank you for taking the time to post a review. Always happy to help.
Quality purchase that was delivered…
Quality purchase that was delivered ahead of time. Keep doing what your doing 👏
11 March 2025
Reply from TFS Direct
Thank you for the kind comments and for the review .
Very good service with next day…
Very good service with next day delivery and good quality product no complaints- thanks
11 March 2025
Reply from TFS Direct
Thank you for taking the time to post a review. Always happy to help.
Faulty lock replacement
I purchased a lock set from TFS Direct and when the kit arrived the lock was faulty. I contacted TFS and explained the situation.
Emily Machin was the sales support liaison and she was excellent! Very efficient and the whole process was smooth.
She explained I needed to return the faulty lock before receiving a replacement, which she arranged for me and the courier arrived the next day. I then received a new lock the day after.
I cannot fault the after care provided by Emily and TFS. I will definitely recommend to others and be a repeat customer myself.
4 March 2025
Unprompted review
Reply from TFS Direct
Thank you for taking the time to post such a detailed review. We will ensure this is communicated to Emily and the team. Great to hear you had a 5-star experience with us.
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind comments. Always happy to help.
Reply from TFS Direct
Thank you for taking the time to post a review and for the feedback. Always happy to help.
Reply from TFS Direct
Thank you for taking the time to post a review. Always happy to help.
Outstanding
Great service with vast technical knowledge along with quick delivery, why can all companies not provide this level of service!!!
24 February 2025
Unprompted review
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind comments. We are always happy to help however we can.
Reply from TFS Direct
Thank you for taking the time to post a review and for the kind comments.
Greenhouse door carriage
The whole process took very little time . Site was well set out and parts were easy to find. The parts i ordered were delivered promptly and in great condition, Exactly what i needed. I would use this company again without hesitation
6 February 2025
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind, detailed comments. Great to hear you were happy the service.
Reply from TFS Direct
Thank you for taking the time to post a review. Always happy to help.
Helpfull and knowledgeable
I called TFS and spoke with a very helpful chap called Matt, he was able to help with my refund request and saved me money. It was really good to speak to a knowlegable person, thanks for the expert advice on the replacement part needed.
6 February 2025
Unprompted review
Reply from TFS Direct
Thank you for taking the time to post a review, and for the kind comments.
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