TF Cornerstone Reviews 

I tried to contact the company and talk to someone to enquire about rental payment modalities, as I think I am due for payment but it does not appear on my online profile.

For five days, I got only voicemails, no one available to talk to the customer. Then, after insisting with the operator to be connected to somebody, I was connected to Mr. Joseph Bass ( I guess), who left me on hold for over 15 minutes, after which I hung up, as I believe it is both a lack of courtesy and efficiency to leave a customer hanging that way.

Perhaps it is the company's policy to not "talk" to people and only waste their time by forcing them to lenghty email exchanges to clarify simple issues, however it is not mine. I would expect a much better customer service.

This same process is unnecessarily complicated, as it is asking me to create some "Trust-pilot account", which I have no intention at all of doing and I am forced to, only to see if anybody will ever reply.

Nice reply, below: "This is unusual" (Mistrust?) and "Please reach out to your lease specialist etc.." . So, it is once again the customer's job to reach out to someone solve the issue? By the way, you provided no contact: who would "my" leasing specialist be ?

FYI, it no longer matters. Problem solved, not by this review/blog. Thank you.

Nice Place. Could work on building more community.

So far, each time I had a question or concern, each was addressed immediately with no friction.

Staff has been so nice, much appreciated!

One of the Agent from 45 45 center Ave Long Island city name Alex very a very ruled and unprofessional. And being racial discrimination. I'm very upsad about this. The worst part is after I told the management team. They didn't do anything about it or aplogize.

The process of viewing apartments to lease signing was made very easy and each member of the team was a joy to work with!

Great management and always looking to improve things for residents. Like increased bus schedule and larger buses.

Concierges are very friendly, repairs are so quick, garbage are all cleaned up in a timely manner. I really enjoy my living in LIC now !!
Thank you very much!!

the apartment is very nice. all the staff are just wonderful and always helpful. Thinks are always fixed right away and the buidling has a great atmosphere.

The building manager, Virgil, and the front door guys, especially Mike, Seo, Troy and Jose, as well as all the other front door people are great. My neighbours are terrible and Virgil is quick to respond to try and figure out situations. This building is way better than Riverbank West (where I just moved from) including the leasing office staff to a large degree.

When I just move in to NYC I was concern regarding rent a place to live. With TFC the process was very easy and smoothie, no traumas. I highly recommend the company to everyone.

Great staff and front office communication. Building is run very well. Only slight disappointment was in flexibility in negotiating starting rent date. They kind of shove a 2 week from now lease start date at you with no flexibility.

NOT a luxury building but the doormen/woman and super are great and very responsive. The leasing agents will not be forthcoming about renovations and noise issues--Trust me on this one...

I moved in and had to have the ac replaced and then the radiator--it was 80 in my apartment and I had to stay in a hotel because it took almost a week to replace the radiatore parts but I wasn't reimbursed for the hotel. And now my refrigerator is leaking water inside. It's neverending here... The walls have been repainted again and again leaving thick layers of paint and even the renovated bathroom was not done that well. They left exposed tile molding instead of finishing it off. It looks terrible. The closets are from the the 60ies and squeak so loudly when you open them-I can hear the neighbor's everytime they open them.

They replaced the windows with really nice new ones but left the plastic covering on to protect from debris from surface renovations so you can't even look out your windows and get a clear view.

This is not a luxury building despite what the sign outside says. I would look elsewhere if at all possible.

Leasing office and staff at 2 Gold St are friendly and extremely responsive. The TF Cornersone corporate office is a different story. I interacted with them once to get my online account for rent payment setup, but it took them 3 days to respond to me via email.

great place to live, smooth leasing and move in, all the team make life easy - and the views, oh my!

Everyone at TFC has been a huge help in our recent move. Everyone is very friendly, responsive, and easy to work with.

LOVE CHELSEA CENTRO. DOORMEN ARE AMAZING, SO HELPFUL, SO KIND. ANY SMALL ISSUE GETS FIXED IMMEDIATELY. BEAUTFUL PLACE TO LIVE

The Fairfax is a beautiful building, and superbly managed by an excellent and courteous staff. A truly high caliber residential experience.