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Rated 1 out of 5 stars

It seemed like Textedly is more concerned about profits than customer service. They changed their terms negating the free trial without making it obvious what was happening. Customer service was no he... See more

Rated 1 out of 5 stars

Some years ago they used to provide excellent customer service, but that is not true anymore. They are dishonest and not upfront about pricing and took over 3 weeks to get me signed up, but still made... See more

Rated 5 out of 5 stars

Textedly services have elevated our functionality as a business and greatly increased our level of communication with our clients! We can send out texts to all clients we haven't seen in a while to ex... See more

Rated 5 out of 5 stars

We are so lucky because of we have gotten Textedly for helping our business. benefit: 1, very easy to let a lot of customers come back with texting messages. 2, easy to save all of in... See more

Company replied

Company details

  1. Online Marketing Agency
  2. Business to Business Service
  3. Internet Marketing Service
  4. Media Company
  5. Software Company
  6. Telecommunications Service Provider

About Textedly

Written by the company

Textedly is the world's best text messaging company! Send business grade bulk mobile phone text messages to 10 or 100,000 contacts in the blink of an eye. We are the choice of world-class businesses who need business text message marketing. We power millions of their text messages. We service all texting industries, businesses, and non-profit organizations of all types. Their are many benefits to joining the thousands of business who are using text message marketing. The benefits of SMS marketing is clear as you will be engaging your customers and contacts instantly, on their phones, when you want.

Contact info

3.1

Average

TrustScore 3 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Textedly declines to assist

Textedly declines to assist. It's quite suspicious. I estimate that this company employs two to four individuals, and they use an answering service that has no knowledge of the business and is unable to provide me with names. They seem to be hiding and lying about themselves, in my opinion. Before registering, I would investigate further and stay away from [SENSITIVE CONTENT HIDDEN] because she comes out as spiteful and has a big attitude.

7 January 2025
Unprompted review
Rated 1 out of 5 stars

Buyer cautious if you or the other…

Buyer cautious if you or the other person text you to end the relationship. Textedly will purposefully prevent your company from obtaining their clientele. Additionally, they stated in the text. Terms and conditions that they would sell your client list.

7 January 2025
Unprompted review
Rated 5 out of 5 stars

The best marketers

Marketing is considered to be something that my business required when it as launched. Yeah, we had a bit of marketing those times just because we needed to launch the conversion at least just for paying all the debts and cover all the manadatory expenses, however we also wanted to generate the income, as it as primarily the most crucial thing for us.
I applied to this company because I understood that it would be better to outsource marketing.

Moreover, the expenses were grounded into the budget soon and we still work with this company in a common goal - increase conversion and defeate competirors.

29 January 2025
Unprompted review
Textedly logo

Reply from Textedly

HI Mehmet,

Thank you for the review!

All the best,
Textedly.com

Rated 1 out of 5 stars

I paid for their service 2 days ago

I paid for their service 2 days ago, and 5 minutes after giving them my credit card information get text and email saying pay again for upgrade. There support chat box is awful with auto crap and mocks you. Over the past 2 days they have taken 262.00 for service they claim didn't receive payment for and still shows free trail. There guarantee is bogus will not be charged during free trail cancel anytime 100% customer satisfaction guarantee or money back. They are fraud and I am going make it a point to get this site taken down, and they keep charging $30 over and over when can't even send one test text. When get done with this review going report them to BBB, Federal Trade Commission, and FBI. They violate your privacy, STAY AWAY.

16 January 2025
Unprompted review
Rated 1 out of 5 stars

Worst customer service

Worst customer service, I have ever worked with. Not friendly, or knowledgeable about services offered. Charges customer and refuses to offer refund for services not rendered. They will also lock your account after re-charging payment without notice.

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Best marketing dollars, Great Results

Textedly has produced really great results for me. It is easy, quick and productive. Not to mention cost efficient. Most business leads come in from being in the right place at the right time and texting consistency has really paid off for me. Best marketing dollars.

21 December 2024
Textedly logo

Reply from Textedly

Hi Gayle,

Thank you for the review!

All the best,
Textedly.com

Rated 1 out of 5 stars

Poor Assistance and Untrustworthy Service

Our SMS line has been down for weeks, and customer service is unhelpful. The responses are succinct, inadequate, and provide no help in initiating action. We wanted this service to work for many of the people we recommended it to, so after spending tens of thousands of dollars on promotional materials that included it, we now have to find another provider and start over. Doing business with this company is not something we recommend.

6 December 2024
Unprompted review
Rated 5 out of 5 stars

Hi I love Textedly because the customer…

Hi I love Textedly because the customer support is amazing, and the platform itself is incredible. You can upload as many contacts as you want with ease! I highly encourage you to use Textedly

24 December 2024
Textedly logo

Reply from Textedly

Hi Andrew,

Thank you for the review!

All the best,
Textedly.com

Rated 5 out of 5 stars

I have been using texedly for 3 years…

I have been using texedly for 3 years now
Use is for our community have no complaints at all
There team is very professional and friendly
Thanks
Textedly

20 December 2024
Textedly logo

Reply from Textedly

Hi Mel,

Thank you for the review!

All the best,
Textedly.com

Rated 5 out of 5 stars

Their platform is amazing and easy to…

Their platform is amazing and easy to use. Customer service is friendly, quick and efficient. I highly recommend this texting service to anyone looking into one.

17 December 2024
Textedly logo

Reply from Textedly

Hi Henry,

Thank you for the review!

All the best,
Textedly.com

Rated 5 out of 5 stars

Intuitive Interface and Top-Notch Customer Service

Text based marketing can be a little confusing to the uninitiated. Textedly makes it easy with a very intuitive and user-friendly interface. When the time inevitably comes that something isn't working as I expected or doesn't quite make sense, I've found that customer service is top-notch. I get expert help, very quickly, that points me in the right direction and gets me up and running again, usually within a few hours. Highly recommended.

16 December 2024
Textedly logo

Reply from Textedly

Hi Jeff,

Thank you for the review!

All the best,
Textedly.com

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