tesery.com Reviews 

I placed an order (TESERY89663EN) on April 27th for a Tesla paint repair kit. According to the tracking information, the package was returned to the sender by the courier. Since discovering this, I have reached out to their customer service multiple times—sending emails on May 16th, 18th, 19th and 20th —to request information and a refund for the total amount of €25.90 EUR. I have received absolutely zero replies. They completely ignore customer emails once they have your money. Very poor customer support. I demand a full refund immediately.

Incredible customer service, they were quick to respond and went above and beyond to help me. They have earned my highest recommendation.

I ordered roof shade for Tesla Juniper - one of the two shades was defective and upon arrival i wrote to support requesting replacement - that was March 3 - its now May 19 - still no response and i repeatedly emailed since that time a further 3 times - and today sent whatsapp also. Given the inability to replace a faulty shade and the lack of response despite all this effort I would discourage others using them - website is very polished - but service the worse I have ever experienced as a seasoned high volume online purchaser

Absolutely a great company to work with door to door, returned email very quickly and had technical responses rapidly. I will shop with them for electronics from this point forward.

Their Easy Returns
30-day return policy on all items is a joke. It's no wonder that they have a "F" rating with BBB. I have sent 2 pictures twice per their request and now they are asking for 2 more pictures. I have given up trying to return an item I bought, received and never opened up.

I have ordered Tesla MY front windshield sunshield; it didnt came with the first shipment along with other items. After my complain, I received it 40 days after my order, but the product is not fitting; it is too small. I send complaint again with the pictures, but nobody replied back. My first and last order with Tesery, poor experience.

Bought their 8.66" rear entertainment screen for my model Y and the touch screen doesn't work. Tried numerous times to contact them with no reply. Had to request a credit card chargeback. Avoid this company!

Don't buy from them. They gas light you. They don't do crap when it comes to getting an exchange for a faulty part. They say they will get back to you or get a supervisor or higher up and then they ghost you or send you emails saying to send more pictures or videos or the same steps or things in which you already did. They are frauds and pieces of crap.

Total scam ordered three products one very expensive steering wheel and two cheap items they sent you fake shipping tracking will only deliver the super cheap items still have not received the steering wheel even though they delivered the paint touchup package to the same address and I had the steering wheel listed as they say they cannot deliver the steering wheel they are claiming that Delivery address is not valid, but it is.

Tesery took and ordered and charged immediately. This was Feb 2026. The items were delivered in May 2026 with no instructions, boxes were not sealed. Quality and workmanship in general is mediocre.
Due to the delayed shipping and lack of instructions I requested a refund. Teserry takes 5-9 days to respond for each request. And asks for customer to handle full international return costs with no guarantee to repay as anything can happen to shipping in the return trip.

The company and customer service rep, Julia, replaced my vent visors because of some scratches on the original order without a hitch. Highly recommended.

I am writing this review to express my frustration with the lack of support following a failed delivery. My order had a delivery issue on April 27, 2026. After following the company's instructions to contact the carrier, I was informed that the package had already been returned to the sender. Despite the carrier (Yanwen Express) confirming the return on April 28 and my subsequent requests for a refund, I have received no further response from the support team. While delivery errors can occur, the absolute silence from the company for over a week—even with the item being back in their possession—is unacceptable. I would advise potential customers to be cautious given the current lack of responsiveness regarding returns and refunds. I hope the company improves its communication loop to resolve these issues more promptly.

do not purchase from this store. i bought a screen for tesla and its faulty. tried for over 2 weeks to get a refund, and they just ignore. AVOID!!!!!

Waiting too long to shipping the product

Very long time between order and shipping, 15+ days. They shiuld do something about this

Overall fast shipping and great quality products. Would rate a 5, yet one order of dashboard display with ambient lights does not yet function properly via electronic connections prior to install, and after early troubleshooting with customer service. Outcome resolution now pending their decision to replace, return or refund….

Your device has not worked properly since I received it. I had major problems getting tech support to respond and only finally got a response through instagram. Now they have quit responding on there.
VERY DISAPPOINTING AND WILL BE LETTING EVERYONE KNOW ON ALL SOCIAL MEDIA SITES.

I wish I could offer a positive review following the purchase to an Auto-Frunk for my Juniper Model Y.
I've had issues with the installation, and used their support and service email addresses to get some help.
They just don't reply, leaving me with an expensive non-functioning item.
I've left a 1 star review of the product on their website, that hasn't appeared. Looks like they block reviews that don't give 5 stars - that would explain why I'm having issues when all the reviews give 5 stars.
If I get a response, and solution to my problem, I'll update this review, but for now, I can't recommend the device or company at all.

Recieved a defective item, customer support gives zero response through mail or online chat.

How on earth can company advertise an item that when it arrives it bares absolutely no relationship to the one you ordered. I ordered a dog cover that was completely different to the one advertised it was almost like Rolls Royce to Del Boys van! Yet another Chinese scam company that will take your money and then tell you to eff off DO NOT USE.