Tescomobile Reviews 538

Terrible customer service! Disgusting! Stay away if you want stress free. iPhone was not in stock yet they have taken advance payment and 7 different agent have given 7 different information.

Don’t touch this company. If you’re struggling with bills due to cancer they don’t give a toss

Updated app asks me to re-enter all of my details each time I top up. The least they could remember is my email,home address, etc. also I stay within my bundle usage but sometimes the remaining balance is different. I tried to speak to customer services but they couldn't explain it.

I had a bad experience at Tesco Mobile store At Bellshill Tesco..the Young lad was helpful at first, but dfter providing me with phone deals booklet I had requested things changed, I had a brief glance at the booklet and was about to ask a question regards deal offers,when he cautioned me and instructed me to move around to the other side of the desk,as I was " in his space " there was no signage to say staff only,and didn't understand what he meant,I politely asked what he meant,and he again quoted, that I was in his space..other customers waiting looked up to see what was happening, I asked again what he meant and was accused of escalating the situation..I was deeply upset by his attitude and asked to speak to the Manager,he then went to fetch him and I stood out of the Tesco Mobile area, until the Manager arrived,I felt really embarrassed as the other waiting customers were looking over at the situation..I was made to feel that I had committed a crime or done something wrong,..I was approached politely by the Manager who asked to explain the situation, which I did, and assured him that I in no way, raised my voice or made any threats to the member of staff to justify any offence to the staff, but told him that I personally felt deeply offended, and reminded him that I was a customer with rights as well..He did apologise, and I told him that I would no longer be interested in dealing with Tesco Mobile deals, and would take my business elsewhere as I not impressed and left with a sickening feeling after this horrible experience..I am typing this review 3 hours after the incident and still feeling rattled by this..I will certainly not be doing business with Tesco Mobile in future, if this is the standard of staff attitude to a prospective customer, and I will now take my business elsewhere from another provider. 🤔

A SIM card was ordered on my behalf a week ago. I was keen to stay with Tesco mobile because I wanted to continue using the same tel. number. Unfortunately a SIM card has not arrived by 30/03/26 and I have a very strong feeling that it actually will never arrive. Tesco should have the decency to inform me of this problem at least and if necessary admit that they are unable to supply a new SIM card

Tesco mobile - I ordered a phone passed all checks and their payment system couldn’t take the payment for the deposit 3 times this happened with different bank cards ! They have now credit checked me twice, I still have no phone even though they admitted it was their system problem, I have now spent 2 hours on the phone to them getting passed around to different people - absolute joke of a company I’ve never experienced anything like it.

1) Two weeks ago I was told by staff that my previous PAYG would no longer work. To continue without contract I would need a new SIM. I called on the Friday (at the time number was still working so passed security with team) and was told I needed the new SIM by Monday so one would be ordered. I expected it to take a few days but after one week it did not arrive and I was unable to access my number or get through any banking sites in meantime. I called from another line and asked if the SIM was definitely ordered (hoping they could order replacement) as I had not received it and someone in house ordered wirh another network (after my call) which came within two working days. The staff on the phone could not confirm and I was told I couldn't pass security because I needed text. How can I get text if I'm waiting for new SIM and have no connection. The agent then said that he was not sure what the previous agent told me and could not go into my account to check as I could not pass security without the text. I kept telling him that I wasn't able to do this so he then tried to ask something else which I didnt know as it was related to a balance and I couldnt check. He then said I did not need the new SIM (even though week before the lady said that SIM would stop working and I would need new one before my line would work) and the issue wasn't the SIM but a problem in my area. There was a problem in my area as other people were having issues but this was intermittent and they could still see a signal. However when trying to explain this to this staff and the fact that it was likely because I needed the SIM which had not arrived he was adamant that it was just due to issue in area. He refused to accept it could be anything else so I was told that I needed to wait for the issue to be resolved in my area now so cannot access banking until this is resolved. He did not seem at all concerned that I was without a number and made an arrogant assumption that he was right and I did not know what I was talking about. He was not rude exactly but very dismissive and someone who makes assumption rathering than gathering information to get to the root cause 2) I was owed a cheque which finally arrived after two weeks (processed by that inital agent) but they have spelt my name wrong. It's not just one letter. I can tell it is meant for me but almost like they tried to guess the spelling. Absolutely ridiculous for a professional phone company who would have my name on the system, however I also spelt it twice over phone at two separate times and the agent seemed to pronounce it correctly at the time. There are mistakes with both first and last name so I cannot take to my bank as I am confident that they will not accept. So now I will have to spend another morning calling them up if I can even get through security without my number working. Assuming this agent does listen, I will now have to wait even longer to get the correct cheque.

I used to love being a Tesco mobile customer. In the past (about 2-3 years ago) I found it very easy to speak to the staff. It was always so easy raising a query and the staff seemed very knowledgeable with good customer service skills. I have not had to reach out much from that time until now. I am not sure what has changed recently but just based on numerous interactions in last month, I have been disappointed with the staff I have spoken to. Once I do have my SIM issue sorted, I am seriously considering leaving due to staff seeming incompetent and having to explain a simple issue multiple times until they understand what I am referring to.

I have had limited and no signal with Tesco Mobile for the last 3 /4 months. I have complained numerous times but just keep getting told that there is a phone mast not working near me and that it will be sorted out. Most of the time I cannot make or receive phone calls and I don't have a landline. I'm mid contract and have been told that it will cost me over £100 to leave my contract. Tesco Mobile are an utter disgrace.

Poor customer service. Happy to take your money. Give incorrect information and not actually look into your complaint.

Tried to get my mobile unlocked before a holiday, left plenty of time but the code never arrived. Each time I contacted customer services, they said something different. Appalling service and gave added stress before going away.

Terrible service, different departments have no clue what their doing, tried numerous times to complete on line a new account, complete failure every time.

Having been a customer for many years I recently changed my tariff only to find I can no longer simply phone them giving my card details, I need to download an app, drive 10 miles to my nearest town to buy a voucher or visit my local friendly Tesco mobile shop ( also ten miles ! ) . I'm not downloading an app for their benefit, nor am I waiting any longer for the constant promise of being able to simply increase my credit over the phone. What I am going to do is change provider and just in case Tesco tries to reach out to me to offer their sincere apologies, not interested.

Woeful support following the death of my father. Seems priority no.1 after the death of a family member should be to contact Tesco mobile to let them know the details, otherwise they're supposedly incapable of processing any sort of refund for the subsequent monthly payments. It's impossible for Tesco to process a refund apparently. In store managers will answer personal calls whilst you attempt to cancel the contract, whilst the care and webchat teams will or leave you on hold only to cut you off, show zero understanding and ultimately show very little care despite their job titles. Genuinely mortified by the lack of empathy, interest, assurance and ability to respond to a presumably common situation with any flexibility or common sense. Doesn't deserve a star.

My new phone is faulty and keeps cutting out. It is impossible to book a repair on their system, due to a 'one-in-a-million-glitch' on their system regarding my IMEI. My IMEI matches their computers and has been checked in store, but is not accepted at the repair-booking stage of Tesco Mobile. So I am stuck with a faulty phone with no way of organising a repair. I have insurance but they will not help me. I can't be understood, web chat is excruciating as they have many people they are dealing with at once and the long pauses are draining, and they often just leave the webchat. They say things that are not true, giving advice to go to departments when that isn't accurate. It feels like a practical joke, but it isn't funny. There is nowhere to go, no complaints procedure. They are stealing my money without any working product.

For the last 3 months I’ve had virtually no signal strength apart from one bar , tried to contact Tesco mobile today couldn’t get through to anyone so I tried to send a message to the virtual assistant who responded with sorry I didn’t quite catch that . Lol pathetic

I went into Tesco store to seek help with phone. I waited 40 mins then walked out. Only one person serving. I'll find another provider.

I have a new mobile phone contract with a sim that has not worked for days. Keep getting told a different story every time I call customer service. It appears I cant even cancel the contract without the sim being active. This was meant to be my sons first phone which he was very excited about but now very disappointed as am I that I cant even cancel it.

I wouldn’t even give these lot 1 they are the most rubbish service provider you could ever go with, please guys don’t make the mistake to go with Tesco mobile

Following messages from Tesco mobile to transfer from a Pay as you Go 3G SIM to a 4G one, the process has been nothing short of excruciating and is not fully resolved as we speak. Went into my local Tesco Mobile store to do this, and bought a new 4G phone at the same time. 24hrs later (Sat) the transfer of number had not happened so I rang Customer Care who advised me that the store manager had messed up with the number transfer. The agent sorted it out and said there would be no more problems. What he didn't tell me was that week- end didn't count in the 24hr turnaround. 4 days later and 2 further phone calls, the number has transferred, but not my existing credit. A further phone call revealed that the credit balance transfer 24 hours later. I can't top up because the system is still not recognising my old number, so I can receive but not send. This has all the hallmarks of amateurs trying be professional and failing dismally. I dedicate the one-star awarded to the helpful customer care agents who do the best they can but are hamstrung by an inadequate set up - not their fault.
I don't think Tesco read the negative feedback as I don't see any responses from them to other poor reviews. Tells you everything you need to know!

I called Tesco Mobile for advice on switching my sim following an upgrade. I spent 45-60 minutes with an operator trying to switch my old number to the new sim card and luckily the call operator was unable to help. He also advised I had two contracts which should be merged which was not the case so this was the second piece of advice not required.

I then called again and spoke with someone else who simply advised I needed to put my old sim in the new phone and it would automatically work which it did. The first call was clearly a shambles and handled as such.