Great tent- great quality! New free stander looks amazing unfortunately it came out 4 weeks after we had purchased the living pod which the only down side is there is hardly any natural lighting or... See more
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Absolutely love my tentbox, super easy to install, put up & go away in. I even have the tunnel awning and that was simple and easy to attach and set up. Even accidentally trialled a thunderstorm in ou... See more
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Hello! Just had my first order arrived from Tentbox,and I was so surprised to see such an amazing customer service support,Lida was amazing ,she responded very fast to me dealing with my request,expla... See more
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Although the email reply can take some time, i find its genrally 1 email per day only the team are fantastic with resolving any warrenty problems which inevitably do happen and its good to know they s... See more
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Company details
About TentBox
Written by the company
JOIN THE ADVENTURE
About Us
Established in 2016, TentBox is at the forefront of the roof tent market. As a company we pride ourselves on our high performance products, and have an absolute passion for our growing community. We were founded by two brothers, Ollie and Neill Shurville, who have a love for the outdoors and wanted to make TentBoxing accessible to all.
Community
Our mission is to build an inclusive community of TentBoxers across the world. There are currently over 10,000 happy TentBoxers, and we have regular community meet-ups throughout the year.
Hassle-free camping
There is a TentBox model for every car, so you can literally turn any car into a camper. Popping up in just a matter of seconds, with an inbuilt mattress, TentBox takes all of the faff out of camping.
UK Customer Service
Our team is based entirely in the UK and have fantastic product knowledge. We’re ready to answer any question you can throw at us, and our aim is to ensure your journey to becoming a TentBoxer is as smooth as possible.
Our 5-Year Warranty
5-year extended warranty on all TentBox models.
We're always here to help. Our awesome 5-year extended warranty covers you for defects in materials and workmanship arising under normal use of our TentBox products. Supported by our expert team, we get any issues resolved quickly and fairly, doing everything we can to keep you adventuring with your TentBox!
Contact info
Roman House, 39 Botley Rd, SO52 9AE, Southampton, United Kingdom
- 02382205777
- support@tentbox.com
- tentbox.com
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hi I had a question asking for ideas…
Hi I had a question asking for ideas and tentbox team Anna and Alfie responses was extremely helpful quick and supportive resolution no extra cost when they potentially could genuinely helpful could not ask for better service
31 August 2026
Unprompted review
Reply from TentBox
Hey there,
Thank you so much for taking the time to write such a brilliant review! 😁
Both Anna and Alfie are going to be absolutely thrilled to read your shout-out! Providing fast, genuine advice and making sure our community feels properly looked after, without squeezing you for extra costs, is exactly what we strive for every single day.
Hearing that you couldn't ask for better service completely makes our day!
Thank you again for your kind words, your support, and for being such a fantastic part of the TentBox family! If you ever need any more ideas or assistance as you gear up for your next trip, you know where to find us 🏕️
Happy TentBoxing,
The TentBox Team
Great design and the…
Great design and the base/frame/material are constructed well! Delivery was on-time, my son loved it as did I, I'm slightly worried about the zips on the entrance! they feel and look like they won't last as long as the tentbox, very tight but may be due to new material that hasn't stretched? Hence the 4*
24 July 2026
Reply from TentBox
Hey there,
Thank you so much for taking the time to write such a great 4-star review! 😁
We are so glad to hear that you and your son love the design, solid construction, and that delivery arrived right on time!
Your concern about the entrance zips is completely understandable! New fabric can definitely be a bit stiff and snug at first, and it usually relaxes a little after a couple of uses. That said, all our zips are built tough to handle the elements, so they should give you plenty of reliable service!
If you ever feel like they're putting too much tension on the track or if you run into any trouble down the line, please don't hesitate to give our support team a shout; we've got your back!
Thank you again for your valuable feedback, your support, and for being part of the TentBox family! Wishing you and your son endless awesome adventures together 🏕️
Happy TentBoxing,
The TentBox Team
Absolutely love my tentbox
Absolutely love my tentbox, super easy to install, put up & go away in. I even have the tunnel awning and that was simple and easy to attach and set up. Even accidentally trialled a thunderstorm in our tentbox & it was sturdy as anything - would rather be in a tentbox than a tent in terrential weather thats for sure 😂 . I have the tentbox lite xl & it was really spacious for 3 people and 2 dogs.
2 August 2026
Reply from TentBox
Hey Karianne,
Thank you so much for taking the time to write such an awesome review! 😁
Putting the Lite XL through an accidental thunderstorm test and having it stand sturdy as anything is the ultimate trial by fire. You're so right, there’s definitely no better place to weather torrential rain than cosy and high up in a TentBox.
Fitting 3 people and 2 dogs comfortably with the tunnel awning setup sounds like the absolute dream setup for family adventures!
Thank you again for your brilliant feedback, your support, and for being such a legendary part of the TentBox family! Wishing you, the family, and the dogs endless epic (and hopefully drier!) trips ahead 🏕️
Happy TentBoxing,
The TentBox Team
Fast and useful response!
30 August 2026
Unprompted review
Reply from TentBox
Hey,
Thank you so much for taking the time to leave us a great review! 😁
Providing fast, helpful responses to get you sorted without any fuss is exactly what we aim for every single time, so hearing that we nailed it for you completely makes our day!
Thank you again for your kind words, your support, and for being part of the TentBox family! If you ever need anything else as you plan your next adventure, you know where to find us 🏕️
Happy TentBoxing,
The TentBox Team
I have not got to use it yet its on car…
I have not got to use it yet its on car have unfolded it and like it room inside is gd
2 August 2026
Reply from TentBox
Hey Gordon,
Thank you so much for taking the time to leave a review! 😁
We are so glad to hear it looks great mounted on your car and that you're impressed with how spacious it is inside! Getting it all setup and test-unfolded is the best part... and now comes the fun bit.
Thank you again for your support and for joining the TentBox family! We hope you get to take it out on your first official camping trip very soon and enjoy all that room 🏕️
Happy TentBoxing,
The TentBox Team
Highly recommended!!
We came to Tentbox HQ a couple of weeks ago and met the amazing Lauren. We already knew that we would like the lite Xl but we’re unsure on some of the accessories that would best suit us. She took her time, talked us through and let us look at so many of the options and we came up with a plan with what we were going to buy. We are heading back there soon to put our order in with Lauren as we wanted to finish the whole process with her.
13 August 2026
Unprompted review
Reply from TentBox
Hey Caitlin,
Thank you so much for leaving such a wonderful review! 😁
Lauren was absolutely beaming when we showed this to her (as you know) and she genuinely loved meeting you guys, chatting all about your dog, and helping you build out the dream setup! You coming back over the weekend to place your order with her completely made her day (again, as you know).
We are so excited for you to get your Lite XL out on the road. Sending you all the best energy for your vlogging and we can't wait to see the adventures you capture. We also have a feeling your dog is going to absolutely love life in the TentBox!
Thank you again for the incredible support and for officially joining the TentBox family! 🏕️
Happy TentBoxing,
The TentBox Team
Ronit and George were excellent at…
Ronit and George were excellent at resolving issue and sent a replacement immediately - excellent customer service! X
27 August 2026
Unprompted review
Reply from TentBox
Hey Denise,
Thank you so much for taking the time to write such a lovely review! 😁
Both Ronit and George are going to be absolutely thrilled to read your shout-out! We are so sorry to hear that you ran into an issue, but getting a replacement sorted and sent out to you immediately is always how we love to look after our TentBox family.
Making sure you have a fast, seamless experience so you can focus on getting back out on the road is our top priority, and we're so glad the team delivered that 5-star support for you!
Thank you again for your kind words, your support, and for being such a fantastic part of the TentBox community! If you ever need anything else as you head out on your next adventure, you know where to find us 🏕️
Happy TentBoxing,
The TentBox Team
It got stolen within 3 weeks
It got stolen within 3 weeks. Police closed the case after 3hrs from reporting the crime as there was no evidence. Lost £2500
29 August 2026
Unprompted review
Reply from TentBox
Hey Alexandra,
We are so, so sorry to hear this. Having your gear stolen after just three weeks is heartbreaking, and we can only imagine how frustrating it must be to deal with the police closing the case so quickly.
Losing £2,500 like that is devastating, and while we can't undo what happened, we really want to support you where we can. Our team has reached out directly to see how we might be able to help soften the blow and get you back on your feet.
Please keep an eye on your inbox so we can chat further. Thinking of you, and we're here for whatever you need.
The TentBox Team
Very very quick and perfect support
I wrote a question because a corner get out of the bottom rail. Only 2 hours later i get a Mail back with a videolink inside with that i can solved the problem in under one Minute. Thankyou Kai for this great Support.
29 August 2026
Unprompted review
Reply from TentBox
Hey there,
Thank you so much for taking the time to write such a brilliant review! 😁
Kai is going to be absolutely thrilled to read your shout-out! Getting back to you in just two hours with a quick video link that sorted out your rail issue in under a minute is top-tier support and we're so glad Kai got you back on track so quickly!
Having a quick, simple solution right when you need it is what we always aim for, so hearing that it turned a potential headache into a sub-one-minute fix completely makes our day.
Thank you again for your kind words, your support, and for being such a fantastic part of the TentBox community! If you ever need anything else as you gear up for your next adventure, you know where to find us 🏕️
Happy TentBoxing,
The TentBox Team
Amazing customer service
I had an issue and after searching online I decided to try messaging using the what’s app feature. I was put though to Dorah and honestly I don’t think I’ve ever had such good customer service, they went above and beyond for me and I couldn’t be more thankful for their help in solving my problem. So impressed and grateful 💖
29 August 2026
Unprompted review
Reply from TentBox
Hey Amber,
Thank you so much for taking the time to write such a lovely review! 😁
Dorah is going to be absolutely thrilled to read your shout-out! We know how great it is to get things sorted quickly over WhatsApp, and hearing that Dorah went above and beyond to solve your issue completely makes our day 💖
Thank you again for your amazing feedback, your support, and for being such a wonderful part of the TentBox family! If you ever need anything else as you head out on your next adventure, you know where to find us 🏕️
Happy TentBoxing,
The TentBox Team
Best thing we ever bought,customer…
Best thing we ever bought,customer service was awesome when something broke on our living pod replacement sent out straight away
31 July 2026
Reply from TentBox
Hey Louise,
So great to hear from you again, and thank you for taking the time to drop us another review! 😁
Hearing that your TentBox remains the best thing you’ve ever bought completely makes our day! We are so sorry to hear that a part on your Living Pod broke, but getting a replacement sent out straight away with zero hassle is exactly how we love to look after our TentBox family.
Thank you again for your continued support, your kind words, and for being such a legendary part of our community! We hope you and your partner are still having the best time escaping on those weekend adventures 🏕️
Happy TentBoxing,
The TentBox Team
Reply from TentBox
Hey Nichola,
Thank you so much for taking the time to write such a great review! 😁
Hearing that your TentBox gear is well made and doing "just the job" completely makes our day! Simple, sturdy, and reliable is what we aim for with every single piece of kit we build.
Thank you again for your support and for being such a fantastic part of the TentBox community! If you ever need anything else as you head out on your next adventure, you know where to find us 🏕️
Happy TentBoxing,
The TentBox Team
Amazing product and amazing team
Amazing company and amazing customer service team. If you’re thinking about getting a roof tent - tent box is a must! Also big shout to Finley - what a star he is!
31 July 2026
Reply from TentBox
Hey Phil,
Thank you so much for taking the time to write such a brilliant review! 😁
Finley is going to be absolutely thrilled to read your shout-out! Calling him a star and giving us the ultimate "must-have" recommendation completely makes our day.
We work hard to make sure our gear and customer support are top-tier, so hearing that you're championing TentBox to anyone thinking about getting into rooftop camping means the absolute world to us.
Thank you again for your incredible hype, your support, and for being such a legendary part of the TentBox family! Wishing you endless epic trips out on the road 🏕️
Happy TentBoxing,
The TentBox Team
Great tent- great quality
Great tent- great quality! New free stander looks amazing unfortunately it came out 4 weeks after we had purchased the living pod which the only down side is there is hardly any natural lighting or windows to see out of if it’s raining but would have definitely ordered the freestander instead!
But great service - fast reliable delivery when suits you!
31 July 2026
Reply from TentBox
Hey Rosie,
Thank you so much for taking the time to write such a brilliant review! 😁
We are so glad to hear that you're loving the quality of your tent and that the delivery team got everything to you quickly and conveniently!
Ah, the timing with the Freestander release is such a classic "just missed it" moment and we completely feel your pain there! That said, the Living Pod is an absolute workhorse for keeping you bone-dry and cosy when the weather turns proper British, even if it trades a bit of window real estate for that extra weatherproofing!
We really appreciate your honest feedback on the natural lighting, as thoughts like yours help our design team when refining future gear.
Thank you again for your support, your honest thoughts, and for being such a legendary part of the TentBox community! Wishing you endless cosy, rainy-day campouts and epic adventures ahead 🏕️
Happy TentBoxing,
The TentBox Team
Very clear advice and quick reply…
Very clear advice and quick reply saffron was very helpful thank you
28 August 2026
Unprompted review
Reply from TentBox
Hey Vincent,
Thank you so much for taking the time to write such a brilliant review! 😁
Saffron is going to be absolutely thrilled to read your shout-out! Providing fast replies and clear, helpful advice is what we strive for every single day, so we are delighted to hear she took such great care of you.
Thank you again for your kind words, your support, and for being such a fantastic part of the TentBox community! If you ever need anything else as you plan your next adventure, you know where to find us 🏕️
Happy TentBoxing,
The TentBox Team
Very please with our tent box and the…
Very please with our tent box and the free gift we received thank you
31 July 2026
Reply from TentBox
Hey Sharon,
Thank you so much for taking the time to write such a lovely review! 😁
We are absolutely delighted to hear that you're super pleased with your new TentBox and that you loved the free gift! Adding a little extra bonus to kick off your adventures is always a pleasure for us.
Thank you again for your kind words, your support, and for joining the TentBox family! Wishing you endless fantastic trips and cosy nights away in your new setup 🏕️
Happy TentBoxing,
The TentBox Team
Had an issue but resolved very quickly
31 July 2026
Reply from TentBox
Hey Gavin,
Thank you so much for taking the time to write such a great review! 😁
Hearing that your issue was resolved super quickly completely makes our day! Getting things sorted smoothly and without any hassle so you can get back to enjoying your setup is always our top priority.
Thank you again for your kind words, your support, and for being such a fantastic part of the TentBox community! If you ever need anything else as you head out on your next adventure, you know where to find us 🏕️
Happy TentBoxing,
The TentBox Team
Absolutely first class customer…
Absolutely first class customer service, quick to sort out a problem that was my own mistake without any bother
31 July 2026
Reply from TentBox
Hey Lou,
Thank you so much for taking the time to write such a brilliant review! 😁
We are so glad to hear that the team was able to get your issue sorted out quickly and without any bother, even when it was just an easy mistake! We've all been there, and making sure our community feels looked after with zero hassle is what we strive for every single time.
Thank you again for your kind words, your top feedback, and for being such a legendary part of the TentBox family! If you ever need anything else as you head out on your next adventure, you know where to find us 🏕️
Happy TentBoxing,
The TentBox Team
Excellent ways to assemble but need a…
Excellent ways to assemble but need a mattress topper as a bit hard but overall fab
30 July 2026
Reply from TentBox
Hey Dianne,
Thank you so much for taking the time to write such a brilliant review! 😁
We are so glad to hear that you found the assembly super smooth and that overall you are loving your TentBox!
That said, we totally get that mattress firmness is a huge matter of personal preference and getting that ultimate night's sleep out in the wild is top priority!
Thank you again for your kind words, your top recommendation, and for being such a legendary part of the TentBox community! Wishing you endless cosy and epic adventures ahead 🏕️
Happy TentBoxing,
The TentBox Team
Excellent Service would buy again from this company
Having decided to buy a kitchen box for my step daughter I ordered one from tent box, I realised that I had not left my email address and had not received a confirmation of the order, I contacted Tentbox and was really impressed with the effectiveness of the reply and the communication process of the company,ordered the box on Wednesday it arrived on Friday morning,excellent service,thank you.
28 August 2026
Unprompted review
Reply from TentBox
Hey Richard,
Thank you so much for taking the time to write such a brilliant review! 😁
We are so glad to hear that the team was able to sort out your order details so smoothly! Missing out an email happens to the best of us, so keeping communication tight and getting your Kitchen Box delivered just two days later is exactly the kind of fast service we love to deliver.
What an incredible gift for your stepdaughter! We hope she absolutely loves using the KitchenBox to cook up some epic meals on her outdoor trips.
Thank you again for your kind words, your high recommendation, and for being such a legendary part of the TentBox community! If you ever need anything else for your next purchase, you know where to find us 🏕️
Happy TentBoxing,
The TentBox Team
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