Tennis-Point.co.uk Reviews 

To make a long story short, I returned my order to the retailer, but the parcel appears to have been lost in transit. After contacting the carrier, I was informed that any investigation into the missing return must be initiated by the seller. I then contacted the seller, but despite nine weeks having passed, I am still waiting for both a refund and a resolution.

This has been the worst customer service experience I have ever had. Throughout this process, there have been repeated failures by your Customer Service team, including:

-Investigating the original delivery instead of my returned parcel.
-Failing to respond to my emails.
-One of your representatives hanging up on me during a phone call.
-Another representative promising to email me within four hours, but never following through.

This matter has been mishandled from the outset, and the lack of communication and accountability has been extremely disappointing. Based on my experience, I would strongly advise others against purchasing items from this website.

Amazing, great and super efficient! The lady was extremely helpful, super friendly and dealt with my query with great care!

Fast delivery and great price. The best tennis online shop in europe.

The item was fine, I autofilled the wrong address, realised the mistake immediately and emailed customer service to to correct this. No response. Emailed again, no response. The item was then dispatched, arrived at the incorrect address (fortunately I was able to organise to collect it, as it was delivered), then two days later I received a response saying 'sorry, we can't correct the mistake at this stage'. No idea what they would have done to get the delivered item back or get me my money back. Wouldn't use them again.

I have bought a tennis racket from Tennis Point on 25th April 2026. I also paid 42 pounds for strung and the strung service. I am a new player and I only used the racket on Saturdays as I have private lessons to learn how to play once weekly. Unfortunately the string has came out at the end of June and the company refused to pay refund for the strung. They said it is natural tear can not be refunded. I have never heard strung came out after 4-5 times playing with racket. Be aware of that scam. I would never recommend!

All good. Just takes a few days to get to the UK from Germany.

Very professional and helpful service

Fast delivery to UK and my Nike tennis shoes are stunning.

Honestly so disappointed in my experience this time round. I have used tennis point on multiple occasions and it's been brilliant. However, this time, not so much. I ordered a padel bat and shoes for my competition this weekend. When my parcel arrived, I only had shoes. I enquired to see if I was expecting a second parcel, and if I wasn't what had happened. All I got back was fill this form in, you must print it and hand sign it. This isn't feasible, I don't have a printer and I have a very young child that takes a considerable amount of time and energy. It shouldn't be this difficult to get something sorted. I even phoned to express my concern about not being able to print the document and all I got told is that I need to print, sign and send it back and absolutely no apology for the fact the parcel was missing in the first place. Hopefully I will be able to get it printed at some point this weekend but I think it's completely ridiculous for those that don't have such amenities, especially when it is no fault of mine and I've been inconvenienced in multiple ways without even an apology.

The dogs 👍 very pleased with the service and quality would highly recommend

Products are good but delivery delays and customer service are abysmal.

Please change your courier and retrain your customer services to respond promptly and effectively.

Not sure , i would prefer to get more discount and buy more goods from you.

Product was well packed .
My delivery had to be chased as there was no info from DPD. My delivery did arrive at 23.00 on day six.

I’ve always had a great experience when purchasing items and always a fast delivery

There was a problem with the racket they sent me. I told them the problem. They said they would consider what could be done and then did nothing. I have been waiting for their response for a month. I have sent them information and a film of the problem. They appear to be hoping the problem will just go away. It would appear that they are not to be trusted.

Excellent service, great product. Every time I buy from them. First class

Easy to navigate the site and good updates regarding purchase and delivery. Product was perfect. Good style. Great fit. Great quality.

I’m afraid to order anything from this website now.
Despite having positive experience before I lost £99 last April with them and wouldn’t want to go back.
April 2025 I ordered Wilson trainers and needed to return. I emailed them, called them, my friend who lives in Germany called them directly, contacted them on social media - nothing. The website wouldn’t generate a return label either.
Caused a lot of upset and loss of trust.

Avoid this company.
I had to wait 3 weeks until the shipment, then when the parcel came, it included a ball without the actual racket I ordered. Now I have to prove and fight for the missing item.