No labels re fabric content or how to…
No labels re fabric content or how to wash. Clearly not linen/cotton blend. One item was polyester as expected. Very overpriced. I was duped.
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No labels re fabric content or how to wash. Clearly not linen/cotton blend. One item was polyester as expected. Very overpriced. I was duped.
Very disappointed with my experience. I bought a coat and the product I received did not match the pictures or description online at all. I asked for a refund, but instead of refunding me, they offered another product that I still have not received. The customer service and refund process have been frustrating and disappointing. I would not recommend buying from them.
J'essaye de retourner un article qui est telllement cheap et voici le message que je reçois : Thank you for your message and for your patience throughout this process.
We can offer you a partial refund of 15% of the purchase price if you choose to keep the item—no return is necessary. If you would like this option, please confirm and we will process the refund immediately.
If you prefer to return the product, you can do so under our satisfaction guarantee, subject to the following conditions:
Returns accepted within 30 days of receipt, in original packaging and without signs of use.
Return shipping costs are your responsibility.
We recommend using a tracked delivery service, as we cannot reimburse for a lost package without tracking.
The estimated return shipping cost to China is approximately 46–64 CAD, depending on the carrier and service chosen.
Return address:
Contact: Wang Maoqin
Lane 1177, Jianlan Road, Meixu Street, Yinzhou District
Ningbo, Zhejiang 315100, China
Telephone: +86 15314571683
To proceed, please fill out our return form before shipping the package. Once we receive the item in perfect condition, we will process the refund within 7 business days.
Please let us know which option suits you best so that we can arrange this without delay.
Sincerely,
Jane V.
Customer Service – Tendance Montréal
Avoid buying from them , very bad quality
They don’t accept return or exchange however they don’t mention this on their purchase policy
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