I have ordered some plastic under the bed clear Bins with tops that I never received then I ordered 2 pot sets 1 silver and one red the pots they are so thin and cheap not to mention supposed to nonst... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I have order some items and return some! Didn’t get one items refund apparently missing! Temu use to be great now go down hill! Thank you Temu after all the chasing I finally get my refund! My opinion... See more
Company replied
Headline: Total scam – dangerous and wrong item! Review: I ordered a FUEL HOSE, but received a VACUUM HOSE. This is a life-threatening mistake – vacuum hoses dissolve in petrol and cause fires! When... See more
Company replied
Ordered 2 rolls artificial hedge at 6mtrsx1 mtrs they sent out 4 rolls 3 mtrs x 1 mtrs what gives them the right to send out what they want and offer you a refund of 1.98 and don’t return it. I asked... See more
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Company details
Written by the company
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups. If you have any questions or concerns while shopping at Temu, please contact our customer service through this link: https://m.temu.com/t/ZXIdkZadzEA
Contact info
31 St. James Avenue, 02116, Boston, United States
- temu.com
1.9
Poor
51K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Never again!!
Never again. Changed their refund terms: no longer picking up from home.
Changed without notifications and not solution oriented to ensure they support the customer to process the refunds.
Becomes pay for own courier and they refund you in temu credits.
After 10 days of back and forths providing them solutions. their most innovative answer:
we will refund you a portion of the refund and you keep the goods.
this is FRAUD.
BUYER BEWARE.
12 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Lies
Lies, lies, lies! They told me that I would get 8 free gifts if I spent $20-mind you that the reason that I was given this offer was due to spending over $100!
When i went to check out, I was only given 1 of the free gifts that was in my cart and a chance to order to get the other 7 gifts! Very deceiving and I'm done with them.
28 April 2026
Unprompted review
Reply from Temu
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Best wishes, Temu team
Temu not what it was
Temu definitely not offering deals it used to do, coupons require large amounts to be spent, credit back deals are much lower and promotions that flash up on the screen do not give all necessary information and most feel like they’re a trick as they rope you in only to find out it’s a long drawn out process to get any benefits. Was very regular with buying but very disappointed lately.
28 April 2026
Unprompted review
Reply from Temu
Thank you for your interest in Temu's promotional activities! We understand that you may have questions about our promotions. Please rest assured that all our promotions are fair and transparent. Detailed rules and conditions can be found on each promotion page, which you can access at any time. If you have any questions or need further clarification, please feel free to contact us for assistance via the following link: https://www.temu.com/support-center.html. Sincerely, The Temu Team
I purchased an engraver with Temu…
I purchased an engraver with Temu credits that exploded in my hand, causing a 2nd-degree burn. I have provided all the evidence: photos of the device melting, an official medical report, and a pharmacy receipt for 2055 UAH (treatment costs).Despite this, support agent Kai Brooks sent me a generic rejection, claiming "limited data." This is a lie and a total disregard for customer safety. Even though the purchase was made with credits, the physical injury is REAL.I demand a full refund of my credits and compensation for my medical expenses. I am also filing a formal complaint with the State Service of Ukraine for Food Safety and Consumer Protection.Order ID: [#PO-208-15341814712953242]Case ID: 1776851770208739
24 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu keep letting sale sites yous bait…
Temu keep letting sale sites yous bait and switch they show the best product at the lowest price unless you go further into the site and just press buy or send to the basket u will be conned TEMU SORT IT OUT YOU HAVE A LARGE NUMBER OF SITES DOING THIS CON
28 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Most unhelpful company
Fast delivery but wrong pieces not as described at all. Temu will mess up and still won’t help you come to a solution. This is the last straw for me. After I receive everything I’m closing down this account. Not even worth the stress
27 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type "wrong item" into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Nothing but SCAMS, LIES, and DECEPTION
This company runs some of the biggest "promotions and deals" for its customers. I meant the biggest SCAMS I have ever seen in my life. The app tells me that some of the items I originally was deceived in ordering qualified for a reimbursement and that I could pick out multiple items and order them. Ofcourse I read the fine print and it said shipping was free and items could equal up to $30. I picked out a couple of items less than $30 then it wanted me to check out and PAY the total amount, if not more... Wait what?... Thats not the definition of "reimbursement"....me having to pay Temu for it..
27 April 2026
Unprompted review
Reply from Temu
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Best wishes, Temu team
I just went round and round with a Temu…
I just went round and round with a Temu customer service rep on chat. Couldn't give me pertinent info regarding my account, or a particular charge on an order delivered that I don't recall making. Several times I had to repeat information. I am crazy frustrated with Temu. I dropped out of a chat that was totally non productive and the back and forth was so absurd I felt I was being totally jacked around, so I left the chat. When my BP gets back to normal I will try again via telephone to resolve my issue.
27 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
The merchandise they have is mostly…
The merchandise they have is mostly garbage, they charge you with things you click on
2 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Beware of their promotions
Beware of their promotions. Firstly, they create complex T&Cs making it nearly impossible to achieve the offer. Secondly, when you follow all steps, they don't honor their offers. I followed their promotion terms and never received the reward. When I raised this with the customer service and sent them screenshots, they sent robotic emails that denied the very promotion on the screen shots, clearly showing they didn't even look at the the attachment. Very poor service.
12 April 2026
Unprompted review
Reply from Temu
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Best wishes, Temu team
Be careful of the fraudulent promotion and businesses on temu
I’ve gone ahead and put this on this site for outright fraud perpetrated against me by Temu and Nordivale global shop. I’ve ordered an item that was totally for sale on Temu! Then they say we don’t like the looks of the product and I said I don’t care send it…and contacted Temu customer service so all of a sudden it’s out of stock…yet item still for sale on site so obviously not sold out! They have my money and refuse to ship me my item which is against the law so I went to authorities.
Now Temu is f’n me over because of this ships they owe me $200 credit for a promotion but refuse to abide by said rules even though I never cancelled item but they won’t give me the credit
24 April 2026
Unprompted review
Reply from Temu
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Best wishes, Temu team
Won’t give my refund it’s not my fault if they lost in warehouse! Still chasing my refund! I think leaving Temu
I have order some items and return some! Didn’t get one items refund apparently missing! Temu use to be great now go down hill! Thank you Temu after all the chasing I finally get my refund! My opinion if someone returns item you should ask post office weight and measurement! Because it’s not fair on anyone who returned item chasing up refund at all!! But thank you my refund
26 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
AVOID AVOID
1 April 2026
Unprompted review
Reply from Temu
Hello, thank you for your feedback! Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I got NONE of my alleged free items!
I got NONE of my alleged free items!! What a TOTAL RIP OFF!!! Do not trust them!
6 April 2026
Unprompted review
Reply from Temu
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Best wishes, Temu team
I didnt even want to write a one star…
I didnt even want to write a one star review for this site i ordered some items and these were creased like just scrunged in there package no care attall tacky and sent wrong sizes i recieved xl size of one item very unloved site to order from my items went straight in my bin ! Lesson learned AVOID items not like beautiful pictures on site waste of money
27 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu is a ripoff
Temu is a ripoff and note I have purchased many items in the last several years. I almost placed with several items and with one or two items in quanities of two. Before I placed order there $ numbers did not add up - it appeared the second item was at a much higher price than if I just bought one. So I just went to Amazon you pay the listed price, easy returns and no lies.
27 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Too many notifications per day.
Too many notifications per day.
Always pushing to purchase with questionable promises of reward and cashback.
27 April 2026
Unprompted review
Reply from Temu
Hello, thank you for your feedback. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. To manage your notification settings, please go to "Settings" in your Temu app or on Temu.com, select "Notifications" and then "Edit" to adjust preferences for alerts. If you are using Gmail, you may also click on the "More" button in the upper right corner of the email and choose "Stop seeing this Ad". We understand that you may have questions about our promotions. Please rest assured that all our promotions are fair and transparent. Detailed rules and conditions can be found on each promotion page, which you can access at any time. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Got suckered in with the free gifts
Got suckered in with the free gifts. After my purchase I received broke and cheap Items with parts missing. never got my free gifts but they did try to sell me my free gifts in the next barrage of emails what a joke stuff was not even worth asking for a refund
20 April 2026
Unprompted review
Reply from Temu
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Was charged 30.00 and cancelled…
Was charged 30.00 and cancelled whatever it was and they never sent back the money
15 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
ZERO STAR if available
ZERO STAR if available. What crappy experience. The site/company scams. I want to return something, and it won't show me my products. Another time, the shipping is free when it comes, more than the usual to return. The site is a horrible mess as well. I would not touch this company ever again
23 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
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