I have ordered some plastic under the bed clear Bins with tops that I never received then I ordered 2 pot sets 1 silver and one red the pots they are so thin and cheap not to mention supposed to nonst... See more
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I have order some items and return some! Didn’t get one items refund apparently missing! Temu use to be great now go down hill! Thank you Temu after all the chasing I finally get my refund! My opinion... See more
Company replied
Headline: Total scam – dangerous and wrong item! Review: I ordered a FUEL HOSE, but received a VACUUM HOSE. This is a life-threatening mistake – vacuum hoses dissolve in petrol and cause fires! When... See more
Company replied
Ordered 2 rolls artificial hedge at 6mtrsx1 mtrs they sent out 4 rolls 3 mtrs x 1 mtrs what gives them the right to send out what they want and offer you a refund of 1.98 and don’t return it. I asked... See more
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Company details
Written by the company
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups. If you have any questions or concerns while shopping at Temu, please contact our customer service through this link: https://m.temu.com/t/ZXIdkZadzEA
Contact info
31 St. James Avenue, 02116, Boston, United States
- temu.com
1.9
Poor
51K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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I am filing a complaint regarding my…
I am filing a complaint regarding my experience with Temu and their failure to honor an agreed-upon resolution.
I purchased a fishing reel that arrived defective, as it was missing a critical component (the handle). After contacting customer service, they acknowledged the issue and explicitly offered me an $11 credit, which I accepted.
Despite this clear agreement, the credit was never issued. Instead, I have spent approximately 4 hours attempting to resolve an issue that had already been settled. During this time, I have received inconsistent responses, been asked to repeat information, and have not been provided with any meaningful resolution.
This is not a misunderstanding—it is a failure to honor a clearly stated and accepted agreement. Offering compensation and then failing to follow through is misleading and unacceptable.
At this point, I am requesting that Temu immediately issue the promised $11 credit and properly resolve this matter. If this issue is not addressed promptly, I will continue escalating through all available consumer protection channels.
Consumers should be aware of this experience, as it raises serious concerns about Temu’s customer service practices and their commitment to honoring resolutions made to customers.
29 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Any promotion is a scam!
5 March 2026
Unprompted review
Reply from Temu
Thank you for your interest in Temu's promotional activities! We understand that you may have questions about our promotions. Please rest assured that all our promotions are fair and transparent. Detailed rules and conditions can be found on each promotion page, which you can access at any time. If you have any questions or need further clarification, please feel free to contact us for assistance via the following link: https://www.temu.com/support-center.html. Sincerely, The Temu Team
Very happy with items bought. Your choice of courier lets you down
Very happy with items bought which I do regularly … but … the delivery is terrible.
I live in a gated community. To enter all the driver has to do is press my house number, which is on the bag containing my bought items, on the keypad at the gate entrance and I open the gate. Easy as!
But the courier Team global won’t do that.
As such I have to drive 20 kilometres to their depot, collect my package and drive 20 kilometres home.
I’ve mentioned this at their collection hub on 3 occasions as well as contacted Team global by phone.
Nothing has changed. I again have an email stating they couldn’t deliver the package so it’s off for another 40 kilometre drive I go.
Very annoying! It basically makes me not to continue with Temu and choose a similar site that doesn’t use Team global.
My advice to Temu is get up your courier or change your courier.
30 April 2026
Unprompted review
Reply from Temu
Hello, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund". If you need any additional assistance, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
Beware of free gift offers
I have shopped with Temu for some time, always received the goods, all be it, you have to wait. Today, I was offered the opportunity to select 5 free gifts (no minimum spend. I chose my gifts and proceeded to check out, only to find there was a minimum £10 spend! I had intended to purchase a hold-all in any event so I placed that order. Upon checking my order, only the hold-all was present NO FEE GIFTS. Needless to say I cancelled that item as I do not appreciate being misled. When you try to dupe people they walk away….
You require additional information, this is my order number PO-210-02196181274231724
**Edit**
Your reply is noted however this is not what I said! I do not want advice on how to track my items! Allow me to make this abundantly clear.
My review reflects the fact that after being offered the opportunity to chose 5 free gifts with NO MINIMUM SPEND I chose them and proceeded to check out only to find I have a minimum spend of £10 to proceed. I ordered an item which exceeded £10. Checking my order history ONLY the item purchased was present NOT THE FREE GIFTS PROMISED!
This is a reiteration of what I have already said, hopefully this is now clear to you.
29 April 2026
Unprompted review
Reply from Temu
Hello, thank you for participating in our promotional activities and we are sorry that you are experiencing difficulties with your rewards. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. Please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Best wishes, Temu team
A friend of mine ordered certain tablet…
A friend of mine ordered certain tablet gadget, recieved quite alright but not the exact size.
29 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Safety Hazard! Temu forces to ship defective lithium battery back, ignoring fire risks.
I am extremely disappointed with Temu's support. I received a completely defective security camera (Order #PO-208-15314571443830271). The device only works when plugged into a power source, it constantly loses Wi-Fi connection, and when shaking the camera slightly, something rattles inside. It is clearly electronic waste.
I tried to return it, but the postal service strictly refused to accept the package because it contains a built-in lithium-ion battery, which is classified as a fire hazard. For 4 days, I have been explaining this to agents Maks Petrov and Jude Li (Ticket #1777169308208097). I warned them that shipping a damaged battery is dangerous and violates international safety protocols.
Shockingly, Temu support continues to ignore these warnings and demands that I ship the hazardous item back to China just to process a refund. By doing this, Temu is encouraging customers to bypass safety regulations, which could lead to a fire at a postal warehouse or on an aircraft.
I have no issues with the other 3 items in my parcel, but for this defective camera, I demand a full refund without return due to the impossibility of safe transport. Temu's refusal to take responsibility for a faulty and dangerous product is unacceptable. Avoid this shop if you value safety and honest service.
22 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Bizarre and unethical practices…
Bizarre and unethical practices including charging credit cards / PayPal accounts without explicit and informed agreement. The ads show items that are no doubt attractive, and that’s the bait and switch. Merchandise is unrecognizable from what is shown on their site. Trash. Literally goes in the garbage because it is not only poor quality yet also is unusable.
29 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping on Temu! Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like Visa, Mastercard, Paypal, Apple Pay, Google Pay, and more to protect your financial data. If you see any unfamiliar transactions on your bank or credit card statements, we recommend that you contact your card-issuing bank as they are in the best position to investigate where your personal information might have been compromised. If your banks ask us to help investigate, we will proactively work with them to find a resolution. And we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I will never buy from Temu again
I will never buy from Temu again. They use Evri to deliver their parcels and I have had two parcels delivered to the incorrect address with no solution from either Temu nor Evri. Very dissatisfied customer!
14 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
When I was given a free gift cause of…
When I was given a free gift cause of my referrals
Easy to adapt and customer friendly
17 September 2025
Unprompted review
Reply from Temu
Hello, thank you for shopping with us and sharing your experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Actually I wanted to give ZERO stars to…
Actually I wanted to give ZERO stars to Temu such a useless site why have they open, if you can not operate properly. I have ordered item on 16th of April still I’m getting messages but not the item. Finally i have requested a refund.
People please do never use Temu it’s waste of time.
16 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
Cheap chinese stuff is fun
Cheap chinese stuff is fun, of course, but seeing ads for it everywhere all the time drives me crazy.
25 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Crap company
This company is honestly a bunch of crap! Quality is crap 99% of the time, shipping takes up to a month, and the endless promotions that are just lies just to get you to spend more money! I’m so done!
29 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I ordered 3 items from Temu
I ordered 3 items from Temu, but they were never delivered. Despite this, Temu marked my order as "Delivered" and is now demanding that I provide evidence that it wasn’t delivered.
This is ridiculous! The burden of proof should be on Temu to show proof of delivery, not on the customer.
Instead, they uploaded a photo of someone enjoying a Coca-Cola and a meal plate as "evidence". Absolutely unacceptable.
They continue to reject my refund requests. Is this Temu’s new scam strategy?
Shame on Temu.
28 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Poor quality
Poor quality, very poor customer service, .I have my receipt, returned items totalling $33. .they NEVER refunded my $$$
The bag i ordered smelled SOO awful..
Will NEVERA USE TEMU AGAIN
30 March 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Never arrived and poor quality
Bought fairy washing up liquid supposed to be delivered by yodel never arrived and they knew because they sent a refund request also ordered toilet rolls and brand I have bought from another website no problem with quality but the one from Temu fell well below the quality expected so beware may be cheaper but the quality is much lower.
29 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Bought 2 car jump starters and never…
Bought 2 car jump starters and never turned up.,,what happened
10 March 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping with us and we are sorry you are experiencing difficulties with your recent orders. Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. We work with reliable logistics partners to ensure that your order is delivered reliably and efficiently. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. If your order arrives later than the estimated delivery date, you will receive Temu credits as a sign of appreciation for your patience. Finally, if your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any additional assistance, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
Resend my order this is very bad
Temu resend my order that's all. I already got refund but I don't need the money I need the things I bought. I wanted to reorder by 2 of the things I want was out of stock so. I am really pissed out right now. Resend to my address
29 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Customerservice not working
I before was very satiedfied with them and been very loyal customer but never again. I had to sent 2 packet back and the one was already sent but they ask me to combine it with the first which already was sent. I told the package company PostDanmark they have give me QR code to about the situation and couldnt get the packet pack even it was right in front my nose because it was registrered. I had so much work to fix it. PostDanmark sended both packets back on same number and I have proof on it 2 labels snd 2 emails from
Temu with proof and that they are delievered as well, but Temu refuses to refund me,because is not all in same packet. I have complain and wrote in the livechat and showed proved, but it is impossible to tell your live support robot anything and even try calling but nobody answered
NOW I FINALLY USED HOURS TO REACHED A REAL HUMAN BUT GOT E-MAIL FROM YOU TONIGHT I STILL CANT GET REFUND BECAUSE THE PLASTICBAG I SEND YOU WAS EMPTY IS RIDIGILIUS. I got so ill from all this work with your problems I hospital now and was already fighting for my life spended hours talking with your customerservice had to cancel my doctor because you insisted I hang on to get resolve the problems and even gave you a 5 star for the chat I can’t change and then I got such an email tonight
27 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Terrible experience
Terrible experience. Basically temu is the ping duoduo in China which sell "cheap" goods to poor people. This company now dumps trash goods to USA consumers. don't buy anything from them. They are deceiving and untrustable. They sell fake goods or very low quality goods by puting good picture or wrong spec. to decieve you!
Further reply to Temu's response: Stop trying to fool here anymore. I received a low-quality item and requested a return, but the seller provided a fraudulent return label. When I took it to DHL, they informed me it was actually a USPS label. When I dropped it at USPS, the package was delivered right back to my own mailbox the next day because the seller simply re-sent the original shipping label.
Despite explaining this multiple times to Temu customer service, I am repeatedly given the same scripted instruction to go back to DHL. It is clear this is a tactic to delay the process until the return window expires. This is deceptive. You must be joking me, temu!!! Be responsible! This does not end here, I will go to BBB for this case.
1 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I've been ordering from Temu for a…
I've been ordering from Temu for a while now I use to love it but now it's horrible the wigs are not what they look like online, the delivery service GOFO has lost several of my packages including my gbabys Xmas gift GOFO is a terrible delivery service they leave unattended & they are stolen, no one answers customer service
28 April 2026
Unprompted review
Reply from Temu
Hello, thank you for your feedback and we are sorry for the inconvenience. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund". If you need any additional assistance, please contact us through Temu.com or Temu app live chat so we can help you resolve your issue. Best wishes, Temu team
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