I have ordered some plastic under the bed clear Bins with tops that I never received then I ordered 2 pot sets 1 silver and one red the pots they are so thin and cheap not to mention supposed to nonst... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I have order some items and return some! Didn’t get one items refund apparently missing! Temu use to be great now go down hill! Thank you Temu after all the chasing I finally get my refund! My opinion... See more
Company replied
Headline: Total scam – dangerous and wrong item! Review: I ordered a FUEL HOSE, but received a VACUUM HOSE. This is a life-threatening mistake – vacuum hoses dissolve in petrol and cause fires! When... See more
Company replied
Ordered 2 rolls artificial hedge at 6mtrsx1 mtrs they sent out 4 rolls 3 mtrs x 1 mtrs what gives them the right to send out what they want and offer you a refund of 1.98 and don’t return it. I asked... See more
Company replied
Company details
Written by the company
Temu is a global e-commerce platform founded in Boston, Massachusetts in 2022, serving customers in more than 90 markets worldwide. It connects consumers with millions of independent manufacturers, brands, and sellers to offer a wide selection of quality products across hundreds of categories — from home goods and pet supplies to DIY tools and automotive accessories — at affordable prices. To complement its cross-border model, Temu has also launched the Local Seller Program in multiple markets, enabling businesses of all sizes to sell and ship locally while offering consumers shorter delivery distances and more efficient return processes. Temu’s mission is to make quality products more accessible to more consumers by reducing unnecessary costs and middlemen markups. If you have any questions or concerns while shopping at Temu, please contact our customer service through this link: https://m.temu.com/t/ZXIdkZadzEA
Contact info
31 St. James Avenue, 02116, Boston, United States
- temu.com
1.9
Poor
51K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
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Not What the pictures and advertisements show at all
I have ordered some plastic under the bed clear Bins with tops that I never received then I ordered 2 pot sets 1 silver and one red the pots they are so thin and cheap not to mention supposed to nonstick pots and I had to put the lids together myself I made videos
8 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Never received the item seller shipped…
Never received the item seller shipped to Texas. I live in NY. The scammer seller disappeared, deleted his/her account after I paid!!! Contacted Temu.com right after the order shipped, notifying them that something was not right, that my package was headed to Texas, and that the seller had already deleted their seller page. Temu.com couldn't have cared less, gave me a robot response of how shipping works that was even wrong!!! I had to go through PalPal after fighting for hours with Temu.com to get a partial refund because they refused to give me any refund. Thankfully, most of it was paid with my PayPal; the rest was credits in my account from the last time they ripped me off. NOTE: To anyone reading this, NEVER EVER take store credits. UPDATE REPLY TO TEMU RESPONSE: I've contacted your customer service team at least 8 times in the last 3 days through Temu.com or the Temu app live chat, so any other BS robot response you want to give to why you stole my money and won't give it back?
24 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu took 140 dollars out of my…
Temu took 140 dollars out of my bank acc. For something i had in my cart woke up next day to a email about it being shipped on a Sat. 10pm on Sunday 9.am i got email they they made the order for me took the 140 out of my bank and said it shiped we all know that didnt happen i took my banking card off going for a legal why to get justis i would tell all do not store your banking imformoin on there site they told me they cant refund becuse it shiped thats a flat out lie never agin will i use that com. I did check my self UPS hadn't left building in Miami
They got me site flashed 150$ tospend you have won this just go shopping some of the stuff is good i got a jbl speaker 140all together 149. Out of my account when I put the speaker in the cart I was shopping a little longer went to the cart it was gone i knew 150 didn't good to any of it when I signed out was the time 149 came out of my account. Please be careful on temu TEMU IS A PREDATOR good luck
22 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu + TGG/GIG Logistics = Unsafe for Ibadan Women
I ordered from Temu to Ibadan, Nigeria. Delivery was assigned to TGG/GIG Logistics, Tracking TGG 30349655643.
*What happened:*
- Rider called at 10PM demanding I meet him “some KMs” from home. I refused for safety. He threatened to return my goods to China.
- No delivery was attempted at my address. TGG falsely marked “Delivery Unsuccessful.”
- Customer service gave conflicting hub locations: Molete vs Ijokodo. No resolution for 8+ days.
- Package returned to Temu without my consent. I only got my N42,135 refund after filing *FCCPC Nigeria Case OY00880* for harassment + service failure.
*Impact:* Severe anxiety for me and my kids. The items were for them.
*Temu:* You’re liable for your partners. TGG/GIG Logistics harass female customers, falsify records, and ignore complaints. I won’t order again until you remove TGG from Ibadan and use safe, verified daytime couriers.
No woman should need a government agency to get her money back. Do better.
17 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Absolutely horrible don't you think…
Absolutely horrible don't you think doing product checks quality of products horrendous
15 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Wish I could include a picture
27 April2026, Temu’s response is the same blanket generic response they Always use, WITHOUT any resolution. Wish I could incorporate a picture for you as I did to Temu Customer Service, I ordered a fragrance from one of Temu’s Sellers, Lumiere Parfumes (PO-211-09555622861433045) beautiful fragrance but when I received it, nearly the entire contents leaked out…I asked for a reshipment and got an email saying they are waiting for the merchant to Verify? The PO number IS verification of the sale so at that I asked for a refund today after the email putting me off, again I am told Temu Customer Service is waiting for the merchant Lumiere Parfume to Verify whatever there is to be verified, when all I want is a reshipped fragrance or my money back. I don’t know how Temu can afford to operate like this and this review is another issue for them to deal with after indicating I’m lying after sending them pictures.
22 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Temu is holding 3,200 SEK of my money…
Temu is holding 3,200 SEK of my money for over 3 months now! I have made a legal return and provided all shipping receipts, but they simply refuse to refund me. I have opened more than 20 support tickets, and I only get robotic, useless responses.
To make it worse, they have now BLOCKED my account so I cannot access my data or balance. My original bank account is closed, and they are using this as an excuse to keep my 3,200 SEK. This is pure theft and a total scam.
I have already contacted my legal advisors and I am filing a formal complaint with Konsument Europa and Konsumentverket. I will not stop until I get my 3,200 SEK back. REFUND MY MONEY IMMEDIATELY!"
UPDATE:
"Temu's response is just a generic automated reply. I have already contacted your live chat more than 20 times with NO RESULT. My account is STILL blocked and my 3,200 SEK is still missing. DO NOT tell me to use the chat again. I need a senior manager to contact me and process a manual refund to a different account since my old bank is closed. Stop wasting my time or I will proceed with the legal complaint today."
UPDATE 27/04/2026:
"The link you provided in your response is a LIE. It just takes me back to the same automated robot chat that has failed to help me for 3 months! My account is still blocked, and you are still holding my 3,200 SEK. I have already contacted Konsument Europa to intervene. Stop the automated replies and give me my money back!"
14 February 2026
Unprompted review
Reply from Temu
Hello, thank you for contacting us. We apologize for any inconvenience caused. Customer satisfaction is of the utmost importance, and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please feel free to contact us via Temu.com or through the live chat in the Temu app via this link: https://share.temu.com/NWGRVrrOSMA. We appreciate you giving us another opportunity to help you. Best regards, Temu team
I just got scammed and lost £7 they…
I just got scammed and lost £7 they didn’t mention how much shipping was and lm 100% not satisfied with the refund. Temu pmo sm. l am deleting this app. SHEIN may be getting expensive but they’re 100% more honest and trustworthy. I am deleting this app and am probably never coming back.😡😾
26 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out and we are sorry for the inconvenience. If you are not satisfied with any items you receive in your previous order, you may apply for a refund. We offer a free first-time return for each order. If you have previously made a free return for this order, additional return packages will have a shipping fee deducted from your refund. You can find the return shipping details in our app or website: https://www.temu.com/return-and-refund-policy.html . If you have any questions or need further clarification, please feel free to contact us for assistance via the following link: https://share.temu.com/NWGRVrrOSMA . Sincerely, Temu Team
This is a scam company with false…
This is a scam company with false promises. They asked me to share the link with 5 people to receive gifts, but even though I shared the app with 12 people who installed it and created new accounts, they didn't give me anything and asked me to add more new users. Do not trust what is said about Temu on other websites, and do not trust misleading reviews on installation platforms. The worst website and app ever is Temu
23 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with our referral rewards program. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. For help with your referral link or questions about your rewards status, please contact us again through Temu.com or Temu app live chat so we can help you investigate right away. Have a great day! Best wishes, Temu team
I have ordered a number of times- never…
I have ordered a number of times- never had any issues -only one poor purchase out of many -cost £4 so not an issue -would recommend. Always check sizes -so I don't get anything too big -great value
23 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you've been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I haven't used the app before but I…
I haven't used the app before but I downloaded it and it's not that bad but I heard that you dont deliver the actual product so it becomes a problem and sometimes can't return it and I've seen that sort of situation online videos and my teacher as well doesn't like it i thi k you should improve and deliver quality product i mean deliver what you actually post
23 November 2025
Unprompted review
Reply from Temu
Hello, thank you for your feedback! Temu is an e-commerce company that connects consumers with a network of merchandise partners, manufacturers and brands with the mission to empower consumers to live their best lives. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). You may be asked to send the item back before your refund can be issued. To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html . If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
This site is scam
This site is scam. Two of my orders arrived. The glasses leads were to small for my head and the book I bought was pure rubbish quality. They don't have proper returns policy and depend on people not returning very poor quality goods.
Don't be scared. Don't fall for the cheep prices. You get what you pay for.
24 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Oh my God where should I start I place…
Oh my God where should I start I place the order for $182 oh my God it has been a hot mess please y'all do not order from them they will take your money and not deliver your items they will take your money and deliver you just to anything they want to I will never ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever ever order from them again is my second time I ordered it would never happen again
26 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items or had missing items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type "wrong item" or "missing item" into the chat, select the item from your order that is wrong/missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
Shipped wrong items and even customer…
Shipped wrong items and even customer service is very bad. But my issue here is not about refund. Finally, I did not get the item that I wanted to buy and even I if I wish to order again I will not get my shipping free because Temu has a minimum order amount for a free shipping.
23 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your order. If you received the wrong items, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type "wrong item" into the chat, select the item from your order that is wrong, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat so we can help you. Best wishes, Temu team
Absolutely Shocking Company!
Eventhough I've spent several thousands of pounds with them their customer service is non existent. The parcel wrapping they use is NOT robust enough for international travel to the UK! Especially when the bags are filled to bursting point to avoid extra postage charges ie: multiple rolls of 10m wallpaper stuffed into one bag with several other items whereupon such tension the bag bursts during several thousand miles of transit to the UK!
Nearly every parcel I've received had damaged and/or missing items and had been resealed during transit!! Even when the couriers photographic evidence shows the re-taped packaging, I could still not get refunds for hundreds of missing items over the course of my time with them! Their comment was "the warehouse confirms that items were packed as ordered" completely disregarding the fact that parcels break, or are broken into, during the international journey to the UK
So, I AM DONE, I have had enough of being cheated !!!
Once all my returns are made I'll be closing my account....
I'm sure Shein & Amazon will be more than grateful for my custom!!!!
Edit;
In reply to your response Temu I have had several conversations with your "customer service" during my time with you about this constant issue!!! Your words are empty and meaningless as nothing ever changes! You have no idea of the utter frustration and anxiety these continuing issues have on me!!
If you listened, changed your packaging for boxes instead of weak plastic wrapping, and guaranteed delivery of ALL ITEMS ORDERED I might continue to shop with you.....
But this will NEVER happen as YOU DO NOT LISTEN OR CARE ABOUT MY COMPLAINTS no matter what you say!
Goodbye!
26 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Fraudulent consumer practices by Temu…
Fraudulent consumer practices by Temu and all are not of good quality. Products are at full prices. Temu's service is lacking. The site tricks the buyer customer into thinking it's getting a deal yet misleading the customer to buy more items to get a deal. They ship very late at least 30-60 days. Products don't arrive or shipped very late. The Justice Department should look into their fraudulent practices.
18 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. You can track your shipping status and see your expected delivery date directly in the Temu app or on Temu.com. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. We understand that you may have questions about our promotions. Please rest assured that all our promotions are fair and transparent. Detailed rules and conditions can be found on each promotion page, which you can access at any time. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I ordered 2 different personalised…
I ordered 2 different personalised items and on the smallest value item the name was spelt wrongly. When I tried to get a refund I was told that I would have to send the item back and once it had been inspected I would get a refund. This inspection was even though I had send pictures of the items clearly demonstrating the error. In addition as the mistake was on the lowest cost part of the order even if I wanted to reorder I would have to buy another item or four of the original, which I don't need, before the would send them. They make the customers pay even if it's their mistake.
26 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
Not a good buying experience
Not a good buying experience. My package was delivered to a wrong address location. I double checked the address stated on my original purchase order and saw that it is correct. The items are substandard and of poor quality. Will not do business with this company ever again!
25 April 2026
Unprompted review
Reply from Temu
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. You can choose to receive your refund back to your original payment method or as Temu credits. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Obviously delivered to the wrong address but no support.
PO-210-18524882259832766 They keep telling me they delivered to the correct address when they didn’t. No refund no replacement. I have been asking and wasting so much time and they keep saying we will look into it only to tell me they don’t see a problem. They obviously delivered to the wrong address. It’s. It even the same number as my house. The people living there say they haven’t seen the parcel. I sent pictures showing it’s not the same house and Temu keep saying it is the right address. How??? I won’t be shopping there until this is resolved. Not if I don’t get my stuff and they ignore it. Bye Temu.
Post reply below. This what I mean. A not reply when the issue is the non existent human behind the live chat. You cannot message them. I spent hours going round in circles with the bot. I’m done dancing.
20 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I’ve had few bad experiences with this…
I’ve had few bad experiences with this company recently. On multiple occasions, the orders were incorrect. For example, I ordered two laptop stands but only received one.
On top of that, customer service hasn’t been knowledgeable enough to properly resolve the issue. While there is a 30-day return policy, in my case I have to travel some distance to return items, which ends up costing me additional time and money.
This has happened more than once, which makes it feel risky to keep purchasing from them. I hope they improve their quality control and put better policies in place to handle situations like this.
reply for temu : I’ve already explained the issue and provided my order details, so this response doesn’t make sense. Asking me to go back to the same support chat, where I already had a poor experience, is not helpful.
Before replying to my review, please take a moment to properly check what went wrong on your end. This back-and-forth is wasting my time and not resolving the issue.
I’m simply asking for a proper investigation and a clear solution. If that cannot be provided, please don’t respond without first reviewing the case properly.
24 April 2026
Unprompted review
Reply from Temu
Hello, thank you for reaching out and we are sorry that you are experiencing difficulties with your orders. If you have missing items from your orders, you may apply for a refund by messaging us through Temu.com or Temu app live chat. Simply type "missing item" into the chat, select the item from your order that is missing, and follow the directions on the screen to complete your refund application. You can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
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