It was a very easy company to deal with. Friendly and helpful service with a quick dispatch time. Very easy to set up the GPS Alarm system and a very reasonable price compared to other companies. Al... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered over the phone on behalf of my elderly mother, after making an initial enquiry by phone to clarify which option would be best for her. Customer service was excellent on both occasions and... See more
Company replied
This is the second time we have used this company. Seven years ago we used it for my mother in law and now are using them for myself. I have accidentally set it off twice and the response has been fan... See more
Company replied
It was easy to order, payment process simple, despatch of product and delivery date, etc good. I would not have been able to set it up but my son did this for me, tested and said was very straightfo... See more
Company replied
Company details
- Emergency Care Service
- Emergency Call Booth
- Home Health Care Service
- Home Help Service
- Aged Care
- Telecommunications Equipment Supplier
Written by the company
As the UK’s leading careline service provider, Telecare24 supports people to live safely and independently in the comfort of their own homes with our advanced digital personal alarms. Our wireless pendant alarms are quick to install, easy to use, and offer peace of mind to older adults and individuals with health conditions. Designed to promote independence, they allow people to remain in their own homes for longer. We offer a range of solutions to suit different needs, including standard pendants, fall detection alarms and GPS-enabled personal alarms for added peace of mind when out and about. With our professional monitoring team available 24/7, help is always just the press of a button away—day or night.
What we do
Written by the company
- Keeping You Safe
- We help thousands of people everyday stay safe at home. Our care team are on hand 24 hours a day, 365 days a year. When you activate our pendant or fall alarm we provide immediate assistance, whether that is providing support with the emergency services or contacting key loved ones to let them know of your situation. Our team answer pendant calls in under 9 seconds.
Order by 1pm for next working day delivery
Free Delivery on all Orders
We will delivery your alarm order on the next working day for free
Contact info
Trident Court, East Moors Road, Ocean Way, CF24 5TD, Cardiff, United Kingdom
- 0800 180 8540
- support@telecare24.co.uk
- telecare24.co.uk
4.7
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent so far
Excellent so far. We have had one incident when called during the night and one "false" alarm when the pendant activated accidentally. Both handled well.
Also made contact when back up land line installed by new supplier.
All good.
28 May 2026
Reply from Telecare24
Hello,
Thank you so much for taking the time to share your review!
We are absolutely delighted to hear that you've had such an excellent experience with us so far.
Don't ever worry about making an accidental call, our view is that this will give you the confidence that your careline alarm works exactly as described and that we are here to help you 24/7.
Keeping your connection reliable is absolutely key to your peace of mind, and we're so glad that transition went smoothly.
Thank you for your trust in us.
Kind regards,
The Telecare24 team
The initial 2 werks. I had some questions before I placed…
I had some questions before I placed which with a couple of phone calls were adequately answered. Delivery was prompt and a easy set up. The trst call went well. 10 minutes later the alarm was activated for no reason which was quickly dealt with. Since then no problems. I have had to learn how to put the wrist strap on with arthritic fingers!
30 June 2026
Reply from Telecare24
Hi Dennis,
Thank you so much for taking the time to share your experience with us.
We are so glad that our team could help answer all your questions before you ordered, and that you found the delivery prompt and the setup nice and easy.
We are very glad to hear our team quickly responded when alarm was activated and put your mind at ease.
We also really appreciate you mentioning the wrist strap. We completely understand that manoeuvring straps can be a real challenge with arthritic fingers, and we are so glad you've been able to find a way to get the hang of it! Your comfort and independence are what matter most to us.
If you ever need any help or have more questions, please don't hesitate to reach out.
Kind regards,
The Telecare24 team
Speedy response and very helpful and…
Speedy response and very helpful and friendly following my fall.
19 June 2026
Reply from Telecare24
Hi Mike,
Thank you for your lovely feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
You can't change your direct debit date…
You can't change your direct debit date when you click your telecare alarm for mental health issues service is awful
30 June 2026
Reply from Telecare24
Hi Jack,
Thank you for sharing your feedback. We are sorry to hear that you feel that way.
Our bills are generated on the 1st of each month, and we're required by compliance rules to collect Direct Debit payments within 14 days of that date — so unfortunately this isn't something we're able to change per customer.
If you have any questions or if we can support you in any other way, please don't hesitate to reach out to our team.
Regards,
The Telecare24 team
I ordered a fall alarm because my…
I ordered a fall alarm because my partner had had one for sometime before he died, his alarms were always answered promptly by helpful call handlers. I have only had my alarm system for a month but the only occasion the alarm has activated was when I was delving in the bottom of the freezer!
I ordered my call alarm by phone as I had a problem ordering online when the information I entered would not transfer to the next page.
30 June 2026
Reply from Telecare24
Hello,
First, we want to send our warmest thoughts to you. It was a true honour to support your partner over the years, and we are so glad our call handlers could provide that prompt, reassuring care when it was needed most.
We are delighted that you now have your own alarm for peace of mind.
Thank you also for letting us know about the glitch you experienced on our website. We are sorry for the frustration that caused, but we're very glad our phone team was able to step in and get everything sorted easily for you.
Stay safe and well.
Kind regards,
The Telecare24 team
Telecare 24 Digital Unit
Communication was excellent, the unit arrived very quickly. Setting up was very straightforward and testing was easy with a quick response.
14 July 2026
Reply from Telecare24
Hi Nigel,
Thank you for your lovely feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Reply from Telecare24
Hi Hurley,
Thank you for your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Great service and affordability
Great service and affordability. Quick to set up next day
22 June 2026
Reply from Telecare24
Hi Fiona,
Thank you for your lovely feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Very Impressed so far!
Really helpful when I called to ask about the service - great explanation how it all works. Equipment arrived really quickly, and a follow up query I had was actioned straight away and my question resolved immediately . Competitively priced too.
25 June 2026
Reply from Telecare24
Hello,
Thank you so much for this wonderful review! We are absolutely thrilled to hear that you are so impressed with our service so far.
We always want to make sure our customers feel fully informed and supported from the very first phone call, so it is great to know that our team explained everything clearly and resolved your follow-up query immediately.
Thank you for choosing us to help keep you safe. We are always here whenever you need us!
Kind regards,
The Telecare24 team
Reply from Telecare24
Hi Kathleen,
Thank you for your lovely feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Easy set up
Easy set up, regular test recommendations, really nice callers when they do have to contact you.
23 June 2026
Reply from Telecare24
Hi Wendy,
Thank you for your lovely feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Exactly what I needed for my mum
Exactly what I needed for my mum - I now have peace of mind
19 June 2026
Reply from Telecare24
Dear Jacqueline,
Thank you for your lovely feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Everything working well
18 June 2026
Reply from Telecare24
Hi John,
Thank you for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
the person I spoke to was pleasant and…
the person I spoke to was pleasant and explained every thing I needed to know. Infotmation arrived quicklyand once I had deceided the pendant was delivered quickly. When reception near me was not adequate it was immediatley changed no quibble. and it has workwd fine. Every one I spoke to weere helpfull and polite.
22 June 2026
Reply from Telecare24
Dear Mrs Diclemente,
Thank you so much for taking the time to share your experience with us!
We are thrilled to hear that our team explained everything so clearly and that both your information and pendant arrived so quickly.
Your safety is our absolute priority, so ensuring you have a strong, reliable signal is incredibly important to us. We are glad we could exchange your device immediately and without any hassle when the initial reception wasn't quite right, and we're so pleased to hear that the new one is working perfectly for you now.
Thank you for your kind words and for choosing us!
Kind regards,
The Telecare24 team
Wouldn’t recommend to anyone
Wouldn’t recommend to anyone, the worst company our family have used. We have a watch for my grandad when he falls and it doesn’t go off and they won’t do anything but come up with excuses. He has fallen 7 times in the past couple of weeks and it hasn’t gone off once. They’re trying to tell a man with Lewy body dementia to stay still for at least 20 seconds or to remember to push the button, he falls, he panics and hurts himself so how can you expect this from a man with dementia?! .Awful company!
10 July 2026
Unprompted review
Reply from Telecare24
Hi Jasmin,
Thank you for your feedback and we are sorry to hear about your grandad's recent falls. We completely understand how distressing this situation must be for your family.
Unfortunately, we are unable to look into this specific issue further as we don't have enough account details to locate your grandad’s record. However, given his Lewy body dementia diagnosis, we would strongly recommend giving our team a call so we can discuss the overall suitability of the alarm and look into alternative solutions that best fit his needs.
Please do reach out to us directly on 0800 180 85 40 and we will do everything we can to help you and your family.
Kind regards,
The Telecare24 team
IAlarm calls
I. Have set off my alarm by. Sleeping on it at least. 3 times,and have been phoned to make sure I am ok.very good service.Thankyou.Dennis.
2 February 2026
Reply from Telecare24
Hello Dennis,
Thank you so much for taking the time to share your feedback with us!
Please don't worry at all about accidentally setting off your alarm while sleeping. We are just glad to hear that our team was on the line quickly to check on you and make sure you were safe and sound each time.
Knowing we can provide you with that constant reassurance and peace of mind is exactly why we are here. Thank you for choosing us, Dennis!
Kind regards,
The Telecare24 team
Very helpful and understanding The girl…
Very helpful and understanding The girl on the phone was so nice getting things set up for me wasn’t any problem
Thank you
19 June 2026
Reply from Telecare24
HI Helen,
Thank you for your lovely feedback and for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
Extremely disappointed with telecare’s…
Extremely disappointed with telecare’s refund policy. My mother had to go into a home a couple of days after ordering the fall alarm. Despite being in the cooling off period and this being a difficult and expensive time, telecare refused to refund their set up fees.
19 June 2026
Reply from Telecare24
Dear David,
First and foremost, we are very sorry to hear that this is a difficult time for your family, and we completely understand that transitioning a loved one into a care home is a major emotional and financial adjustment.
We would like to clarify the nature of our setup fee as we always aim to be as transparent as possible. Our setup fee is mentioned on our website and outlined within our Terms and Conditions prior to purchase.
While we do offer a cooling-off period for the service itself, the setup fee reflects the work that is fully completed prior to the equipment being dispatched. This includes collating the user’s information, programming and configuring the system specifically for your mother, testing the equipment, and preparing, supplying, and arranging delivery.
Because these technical and administrative steps are carried out before the equipment is self-installed, they form part of a service that has already been fully delivered.
I hope that the explanation above will be of some reassurance, and it has provided you with a better understanding of how our service works. Wishing you all the best.
Kind regards,
The Telecare24 team
Happy with the service
18 June 2026
Reply from Telecare24
Hi Coral,
Thank you for leaving us your 5-star review.
If you ever have any questions or concerns, please don't hesitate to get in touch. We are always here to help.
Kind regards,
The Telecare24 team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.