TekSavvy Solutions Inc. Reviews 380

I was with Teksavvy for six years. Bought my own modem but used theirs when they declared mine obsolete.Service was always excellent.

Wanted higher speed and was offered half the speed of oxio at double the price. Contacted Techsavvy three times to give them the chance to improve their offer. In the end I phoned to cancel and was told I'd have to pay $49.00 if I didn't return the modem - which is what they charge new customers. Two weeks later I get an invoice informing me I owe $250 for an essentially obsolete modem. So I send it back and get charged $15 for the ethernet cable and $25 for the wallwart that I forgot to return.

Disgusted. Is that how they treat loyal customers of six years. Am with oxio for two months now. Technical quality excellent and minimal interaction with customer service. I'll never go back to Teksavvy.

It was very good for first 6 months, and then started messing up with connection. I made multiple calls. They send me a tech who works for a different company. Changed a cord saying he is not sure it is going to help. He said the lights on the modem are not on, but if I was with his company he is working for he would change it right away. It did not help, so I kept calling. Always different rep, and some of them saying everything is ok with my internet. So, today I was expecting another tech, and he did not show. They said there was no ticket for that and they scheduled me for the next week (week I am at work). Overall, a horrible experience. I DO NOT recommend. They don't care about customers.

3 day internet outage, told to "just wait". no proof of an actual outage. says they're going to send a technician in 20 minutes 2 days ago. brushing us off because they have no idea how to do their job.

edit: after 11 days, they finally ACTUALLY sent a technician out. the issue was resolved in 3 minutes. we have since cancelled our plan with teksavvy. horrible service.

Signed up for 2 locations to be switched over to Tech Savvy. Both locations received new equipment that "simply needs to be plugged in". On my sales call I was explicit, we are a restaurant that must have internet to process orders and accept payment.

Equipment arrives and not a spec of direction on setup, wifi setup or TV setup. Apparently you should just know that.

A cogeco tech arrives unannounced to me and disconnects service. When I arrive I "simply" plug in the Tech Savvy equipment and voila ... ya no! NO internet, no phone, no tv. The good news is that support emails you back within 24hrs! That's the good news. After losing the first hour of business I need to call cogeco back to turn back on our internet so that we could open that day. I had to sign up at double the normal rate because it is without contract.

Tech Savvy support this morning said they would get back to me once they resolved with cogeco. Yup still waiting on that call. I'm still with cogeco!

Compared to Worldline, this place is great. We've had no real issues except for internet going down once in awhile for a couple of minutes with T. Savvy but other than that it's fine. Customer service cares. Nice to deal with. We were without internet for a month with Worldline and they just couldn't fix it. We lost service to them numerous times and finally left.

Customer service is terrible. Wifi lagging constantly. To top it off, I updated my credit card while away on vacation after losing it and forgot to tell them. They canceled my service after attempting to call me 1 time. I was out of country and didn’t have roaming on.

Decade later, the cable modem service suffered,and tech.support along with customer service lost that culture that made TS unique.Tek Savvy resells services from the major providers. CRTC has never granted Tek Savvy carrier status so it could buy spectrum ... ROBELUS prefer to keep tier A status. Tek Savvy in their earlier years resold services at much better prices,where they would offer the most data possible. CRTC allowed the oligarchy to change this,deny iOT competition. ROBELUS owns many of those alternative mobile providers. Freedom Mobile is likely the only other 'independent' like TekSavvy in Canada offering an option to the former🇨🇦 monopolies. Consumers need to complain, demand change

Teksavy service is terrible. Freezing and getting booted out. Sporting events lagging a lot. Phone calls dropped and lots of times can't even make a call. Customer service is useless and this company has gone downhill in the last year. Time for a new service .

I was with this company for at least 2 years since my parents refused to change company's, but during those 2 years the WIFI would just randomly go out permanently and every time we called the company they always wasted more than 2 hours of our time trying to fix it instead of just sending someone to fix it. i hope this company goes bankrupt

I wanted to upgrade my internet as I noticed lately my internet speeds were not sufficient (intermittent slowdowns) and I was starting to get internet issues about once every two weeks where I have to reset my modem to get internet back. I went online to use TekSavvy’s online chat and talked to Jennifer online about upgrading my speed from 100mbps to 500mbps at their current promotional price and I was waiting for her response for what she can do for me, unfortunately I lost connection and I went back on and talked to another person that refused to upgrade me with their current promotion and I left the chat. I then noticed Jennifer emailed me the offer of upgrading to 500MBPS at the current promotional price, so I called TekSavvy and told them I received an offer to upgrade at their promotional price. After talking on off and being put on hold several times, they end up refusing the offer. Therefore, I will be leaving this horrible company that gives an offer and takes it back. This company has poor customer service and does not want customers, stay away!!!

I’ve been with Teksavvy for internet for years. Their service has declined. I was sent a refurbished modem as they were ‘upgrading’ our service. This turned into months of wasted time and money, being forced to upgrade our plan for a lot more money and no improvement in the speed, having to buy a new router as that was supposed to be the problem, forced to reset the modem on a daily basis in order to get decent enough speeds to keep my work from home job. Their support just suggested I try to track down someone to loan me a laptop with an Ethernet port so that they can test the modem as none of my laptops have an Ethernet port. More outrageous effort required on my part to prove that their refurbished modem is insufficient, at which point I’m sure I’d be forced to buy a working modem. It’s just cheaper and much less hassle for me to say bye and take my business elsewhere. Apparently loyalty and a long term customer has no meaning to Teksavvy

So what nobody will tell you in advance is that if you join Teksavvy fiber is that once the tech comes they disable your previous provider and you might have no internet for at least 24 hours before they can escalate to Bell for any action. I purposely kept my Bell service in case Teksavvy activation took too long but the tech will purposefully disable your modem/ONT so you can't reconnect to the Bell service that you're still paying for. 3 calls and 18 hours later, I'm just stuck waiting. They can't even see what's wrong with the Adtran router. They'll tell you there's absolutely nothing they can do until 24 hours is up, they'll tell you the Bell back office hasn't completed the transfer on their end. They can't escalate internally or externally. And who knows how much longer I have to wait for once they send a ticket to Bell. You can call and let them know this is crucial for your work but they can't do a single thing. When I used Teksavvy (cable) another time years ago, they made sure I had a connection before the tech left. With Bell it was the same, they make sure you're connected before they leave. But not anymore I guess. Equal measures of frustration towards the Bell back office by the way. Policy to make sure you make things difficult for the third party providers I guess...make us pay for leaving while you keep jacking up your prices. So be prepared, you will save some money but you might just be stuck for who knows how long without internet. If you work from home, be wary. If you have kids screaming for their shows or tablet, be wary.

From a 8pm to 10 pm this internet is like dialup if your a gamer 100 to 300 ping on average at 20 thousand ping max. Makes me wat to shoot myself in the head. be warned.if you like delay and chopppy videos teck savvey is for you!

This company is a complete scam. They advertised a 1GBPS plan, but the actual speed was less than half of that.

When I received the modem and was unable to activate the internet, I contacted customer support. They helped me activate it, but when I tested the speed, I was getting results of 421.88 MBPS, 351.85 MBPS, 282.24 MBPS, 115.25 MBPS, and 85 MBPS. An associate named Jennifer explained that the 1GBPS plan means the "maximum" speed could be 1GBPS, and that it was normal for my speeds to be much lower.

As I pressed further with my questions, Jennifer offered to cancel the service for me. I inquired about a refund and explicitly asked her to proceed with canceling the service and processing the full refund.

Instead of following my request, she canceled the service and informed me that there would be additional charges, which I would have to pay.

Hey, John! Don't toute their fiber optic! I have the same drops as you. 2 plus years now. I called again today. On hold 5 min while someone "looks into it." Call dropped as fast as the internet. Unhappy customer. Long time now. I never had issues like now. 20 years here. And psst...I'm sitting right next to my router.

I have been dealing with hardline drops with TekkSavvy for over a year and a half. If you are in an area where they can resell you fibre then they are a great company. But they are only as good as the service they can resell. If it isn't fibre, don't go with them. They will just blindly say the same sentence for every issue you have. "It is a Rogers issue". They keep requesting modem logs to get me new modems but the issue with the service is latency jumps that dont show on a modem log. My hardline drops dont even show up on the modem log because the modem isnt going offline. I spend hours giving them data so they can submit tickets that arent for the issue I am having and then Rogers just gives me a new modem. 5 modems, not a day without the same experience. They dont even understand the problem after a year and a half and ever person I deal with has wildly different levels of knowledge. I currently have a ticket on day 8 with them. Their tech support is just blindly blaming Rogers. Found out today, it is day 8 and Rogers isnt even working on the ticket. They cant tell me on day 8 if it is due to latency, channel space, cabling, over utilization. They just aggressively repeat that the ticket is with Rogers and expect 0 information and the ticket not being in progress to be a sufficient update. Resellers are great for the pocket but a complete joke when you have an issue

Chris and Jeremiah go above and beyond to resolve any issues that have come up for us from setting up our Teksavvy tv and ensuring our internet runs smoothly. Very personable and know their stuff. Top notch customer service. Would highly recommend Teksavvy!

Absolutely horrible internet, daily issues. Common pattern is: no internet, contact the tech support, then reset the modem, then ok for a few hours, then the circle starts again. Now they decided to increase price during a promo 12 month period. That's marketing scam. Spent a lot of time resolving issues. No more. I am done. Be careful or be sorry.

Dear Marc Gaudrault,

I have been a loyal TekSavvy customer for over a decade, and during this time, my experience with your internet service has been excellent, with minimal planned outages. I am reaching out to express my concerns regarding the treatment of existing clients, specifically in relation to recent pricing discrepancies.

Yesterday, I called to update my plan and was informed that the better rate of $71.95 was only available to new customers, despite my current plan being priced at $136.67. I find this unfair, especially as I have been a consistent customer for over ten years, contributing to TekSavvy's ongoing success.

It is disappointing to see existing clients, who have helped your company grow, excluded from the same promotional offers available to new customers. Service offerings and promotional rates should be extended to all customers, both new and loyal, who have supported the growth of your brand and contributed to your recognition as the 2016 Top Telecom CEO.

I hope you will consider revisiting this approach in the future and make promotional packages available to all clients, regardless of their tenure with TekSavvy.

Id give it negative stars if I could. I got the 1 gig internet and i was getting around
150mbps when standing beside the router, my computer is directly about it in a room and it was getting around 50mbps. I asked them to put it in the one room and the service tech kept saying it would be worse in that room, and id get at least 500mbps even if it was put where he put it because there was already a coax cord there he could connect to. I called and nothing was resolved, terrible internet