Tech Will Save Us Reviews 

497
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Ordered ElectroDough for my 4 year old Grandson. It was less money than on Amazon, arrived very promptly so very pleased with service. If I was being pedantic I would mention that the item had obvious... See more

Rated 5 out of 5 stars

Can't fault Tech Will Save Us. Consistently excellent customer service and reliability. Turn around on orders is fast, no problems yet with their delivery method. Webstore is child friendly........ See more

Rated 1 out of 5 stars

Disappointed that it wasn’t clear that you cannot make the kit without using a screen to get instructions. No printed ones included, this was bought to prevent screen time but it didnt work out that w... See more

Company replied

Rated 1 out of 5 stars

Robbing thieves, can't believe that they're still allowed to advertise Still waiting for March order from the 'future inventors club' - same company who have ripped customers off bu starting agai... See more

Company details

  1. Toy Store

Information provided by various external sources

Tech Will Save Us is on a mission to spark the creative imagination of young people using hands-on technology. We create award-winning DIY Kits and digital resources that help people make, play, code and invent using technology. In 2012 we started packing kits around our kitchen table and have now sold over 40,000 kits in 87 countries. We’ve collaborated with Google, and with the BBC on the Micro Bit to reach 1 million 12-year-olds in the UK. We’re growing a community of parents, young people and educators bursting to make, play, code and invent even more with technology. Buy our kits online at techwillsaveus.com or through select retailers around the world.


Contact info

3.8

Great

TrustScore 4 out of 5

497 reviews

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3.8

All reviews

(497)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

My son is 8 and received the synth wave…

My son is 8 and received the synth wave kit for Christmas. He really enjoys it and the online video has been so helpful so far. We listen and then pause the video so we can see/try the examples ourselves. It's been a great experience!

14 January 2020
Unprompted review
Rated 5 out of 5 stars

good customer service.

I purchased the 3 pack synth kit / sampler / guitar/ as a holiday promo bundle and it was supposed to come with a bonus kit which was not included.

UPDATE: it would have been nice to get this in time for the holidays. Regardless I was shipped the additional unit after posting my review. It’s good to know their customer support pays attention. Thank you!

9 January 2020
Unprompted review
Tech Will Save Us logo

Reply from Tech Will Save Us

Hi Justin,

Thanks for taking the time to leave this feedback and we’re so sorry to hear you missed out the promotion.

We’ve taken a look and can see your order for the Music Studio Pack did not include our original Synth kit. We’re very sorry if this was unclear on the website and we will look to improve things from our side going forward.

As a next step, our team have arranged for this to be shipped to you right away. We hope this helps and if you have any further questions at all, please don’t hesitate to get back in touch.

Kindest wishes,
Tech Will Save Us

Rated 3 out of 5 stars

Didn't arrive on time

7 January 2020
Unprompted review
Tech Will Save Us logo

Reply from Tech Will Save Us

Hi Steven,

We’re so sorry to hear your kits did not turn up in time for the holidays. We completely understand how disappointing this must have been.

Our cutoff date for Christmas deliveries was 18th Dec and since your order was placed on Friday 20th December - it dispatched Monday 23rd with delivery on the 27th. We’re very sorry if the cutoff date was unclear on the website and we will look to improve things from our side going forward.

If you have any further questions or concerns at all, please don’t hesitate to get back in touch. We’re always more than happy to help!

Warmest wishes,
Tech Will Save Us

Rated 5 out of 5 stars

Big Fan

Super great pricing, shipping and products! Big fan!

6 January 2020
Unprompted review
Rated 5 out of 5 stars

speedy delivery

Product was delivered exceptionally quickly - hasn’t been played with yet so can’t comment on how much fun it is - 5 stars given for delivery and it being exactly what it says on the tin LOL

3 January 2020
Unprompted review
Rated 5 out of 5 stars

So lovely

Amazing service. Products arrived on time, order was slightly wrong. Corrected and replaced at no delay or cost and when I asked what I should do with the incorrect product was advised to ‘gift it to someone else at Xmas. Spread the love.’
So lovely.

2 January 2020
Unprompted review
Rated 4 out of 5 stars

all right

all right, payments, shipments and information. All right. Only on one thing, however, I found a small problem: the product I received has different volumes from the ones I saw in the photos and on the website.

2 January 2020
Unprompted review
Rated 1 out of 5 stars

Disappointing

Disappointed that it wasn’t clear that you cannot make the kit without using a screen to get instructions. No printed ones included, this was bought to prevent screen time but it didnt work out that way. You have to set up an account to access the instructions and pestering emails keep coming through, threatening to close the account if the child’s profile isn’t activated. My 9 year old girl found the kit didn’t work very well and instructions on screen hard to follow.

1 January 2020
Unprompted review
Tech Will Save Us logo

Reply from Tech Will Save Us

Hi Catherine,

We're very sorry to hear that your initial experience was disappointing. This is the absolute last thing we want.

Our manuals are web-based as this provides us with an opportunity to explain complicated instructions in an easier and more digestible manner.

Keeping the experience online also enables kids to share pictures of their creations and code. We take every child's safety very seriously, part of which is getting consent from their legal guardian to use our platform - this is why we cannot keep an account active if it has not been approved by you. We’re so sorry if this was not explained better during the signup process and we will use your feedback to improve the process.

Regarding the kit, we would really like to understand the issues your daughter came across in detail and if you’re open to giving it another go, please drop us a message at support@techwillsaveus.com. This way we can make things right for you.

If you have any further questions or concerns at all, please don't hesitate to get back in touch. We're always happy to help!

Kindest wishes,
Tech Will Save Us

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