TSW Reviews 

Like many of the 1 star reviews below I am still awaiting delivery or refund for a Garmin watch (735xt) that I ordered some time ago.

In anticipation of there generic response I will mention that I have been in contact with the company several times directly.

My last correspondence from them dated May the 23rd stated:

"I will instruct shipping to dispatch a second your to avoid further delay. Please confirm you are happy with this.

Many thanks

Grant
Techsmartwear"

They seem to react to any negative review promptly but don't do the same with customer emails. I raised a dispute with my card company and finally got my money back. No response from the company, no product in 3 months.

Honestly 1 star is generous. I ordered a Garmin multi sport watch 30 days ago. I didn’t not read up on the company before I placed my order but I wish I did. They sent me an email next day saying there will be a week delay and then would take 10-12 working days to be delivered. When this date passed I emailed them saying it had not come and I had not received a tracking number like they promised. The sent an apathetic email and gave me a tracking number that does not exist. I emailed them again, no reply. I email them again and get another apathetic apology and all my questions ignored. I have then read up on here and other websites and it seems that very similar things have happened to other people. I really wish I had read up on here before I placed my order. I have asked the bank to contest the charge so I should be protected but I beg any one that reads this please don’t make the mistake I do and shop with someone else

I would not use Techsmartwear.

I ordered a Garmin Forerunner 735 given their price was seemingly cheaper than others online on 8th April. Money left my account.

I have received generic emails saying it is on its way to no avail.

I have messaged them on multiple occasions requesting an update on my purchase with no response. It’s now nearly 8 weeks down the line.

I have requested an immediate refund. Techsmartwear have not responded and still have my money.

Reading other reviews this seems common place.

The company has no phone number and appalling customer service. They also have my money without providing a product.

I have opened this a dispute case with my bank in attempt to get a response.

Buy from elsewhere.

I’ll update this feed.

*Update 15th June*
I emailed twice asking for a refund. Eventually I received an email stating they would return my money.

Two weeks later, I am yet to receive a refund. They have not replied to my emails since.

I await my money and correspondence.

I’ll continue to update this feed.

*Update 26.6.2018*
They have bypassed the legally accepted time to refund my money (14 days following online cancelled orders) and are ignoring my emails. I have had £237.99 taken from my account over two months ago without ever seeing the promised product.
They acknowledged a refund initially but have not gone through with this with returning the money.
Today, I have issued an ultimatum before I put my completed claim to the small claims court in 24 hours.
I received an email from trust pilot today as Techsmartwear have requested I take my review down as the feel it is defamatory. They obviously are aware of my situation. I will take my review down if you refund me.

I ordered a watch from TechSmartWear in May 2018. End of June 2018 and I still haven’t received my order. They even provided me with a Tracking Number from Royal Mail but it is not a valid tracking number. I don’t get any response from them.
DO NOT BUY ANYTHING FROM THEM

What company doesn't provide a phone number to call ? So if somethings wrong you have to email and hope someone replies - which despite saying they do within 24 hours haven't replied to me 4 days later.
That's after telling me the item I ordered would be delayed by another week. A lot of people have this complaint so I'm guessing this company are just dropshippers. ie they don't hold stock, they just wait for an order and then go and buy it themselves!

Wow just seen they can't even be bothered to reply with anything but the same scripted answer to ALL complaints - what a lovely company NOT

Wouldn't use again

Purchased Garmin watch. Immediately got email it will be delayed. Tried many more attempts to contact and finally got email saying it has been dispatched through fulfillment center and I would get tracking number. Dispite many more attempts over several days, no watch, no tracking number, no adequate response to emails, Facebook or Twitter contact. Resided myself to the fact that there is no watch and will persue redund or credit card claim. Shocking custimer service.

Great selection of items, easy process to order and quick delivery. Thank you for your great customer service! James in particular was very responsive and friendly. Website bookmarked for future orders.

I have absolutely no complaints against them! Items are always perfect. If I have a question about their products I always get a quick & prompt answer. Easy to work with an always polite. Wouldn't take my business any where else!

This is my second purchase with Tech Smart Wear. No fuss, reliable and good prices.

Nice cycling products with fast delivery.

One star is far too generous for a company that have my money when I have no product.

I’ve had the same experience as a lot of these other reviews - ordered weeks ago, told there would be a small delay (no worries, it happens), still no product, a BS excuse about the shipping company not giving them a tracking number, ignoring of emails, promising refund, no refund.

I actually had better customer service via Facebook messenger than I did through email, although I realise now it was all lies as I’m still short a watch and they still have my money.

As we’re all waiting on the same product, they clearly don’t have any in stock. The website says otherwise however, with no warning of a delay before you buy. So there may well be other poor unsuspecting mugs buying some as I type.

I hope they’re held accountable, you can report to the National Crime Agency via your bank.

I’m sure they’ll respond to this with ‘we don’t pay Trust Pilot so these views are unreliable’ - oh boo hoo. Start treating your customers better, start delivering the products people pay for and start giving people their money back and maybe you’d get a half decent review once in a while.

Edit 27/05/18

I see they’ve slapped their generic copy and paste response below. I do have a reply to my email now though, so it’s always worth leaving a review or posting on their social media (although it’ll be deleted) to get their attention. And the watch they clearly don’t have continues to be available to buy on their website. I’ll update when (if) I get my refund.

Edited 4/06/18
I finally received my refund on 31/05/18 after requesting it on 18/05/18. I haven’t received the watch they sent and were waiting on tracking information for, so I can only assume it was never posted.

I’ve been fortunate enough to find the product elsewhere, I hope the others here manage to do the same once they have their refunds.

Can't say they were rude, but at best incompetent & at worst fraudulent. The most disappointing & frustrating purchase I have ever made on the internet. After four months of non-delivery and no-refund, I had to rely on my credit card purchase protection to get a refund. The company never initiated contact with me, they only replied to my emails (with empty promises) and then not always. Could not recommend them.

Placed order on 5 th of may , told there would be a 7 day delay , still not arrived , don’t think it’s going to turn up . It seems a lot of garmin 735 xt have not turned up. Will contact the bank tomorrow to try and get chargeback

Very nice product range with a good looking website

Wow! Amazing shop. Exactly what I ordered.

Great service and price and also prompt delivery of the drone I ordered!

Happy with my order.

I ordered a watch on the 2nd of May (19 days ago) I did immediately get an email telling me that there was a week delay, fair enough. I have since received two emails telling me that as soon as the item is dispatched I will get a tracking number. Still nothing. I have emailed them (As there is no contact number anywhere to be found) and was told I should read my emails regarding dispatch.

I have since emailed asking for a refund and got no reply thus far. Seriously, pay the little extra and go elsewhere, I have genuinely never received such a bad service on the internet. How hard can it be to send a watch - if it’s out of stock then just say that and issue me a refund!

*****UPDATE*****

I have seen your generic reply below, how do you suggest I contact you? You don’t reply to emails? I want a refund - how about you contact me.....you have my details