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Rated 5 out of 5 stars

Ruben helped me via email and I have to say IT IS WONDERFUL to deal with Ruben. PLEASE GET HIM A RAISE $. His type of professionalism is what made me just chill and await my shipment instead of be... See more

Rated 5 out of 5 stars

Techpunt hatte den Artikel zum günstigsten Preis und die Zahlung per PayPal war auch kein Problem. Nach nur zwei Tagen war der Artikel vor meiner Tür, sehr gute erste Erfahrung. Techpunt had the... See more

Rated 1 out of 5 stars

Sent me a wrong device - 2 years older than the one advertised on the listing. Not only that, was the device also malfunctioning. I returned the item, and was promised my money back right away. T... See more

Rated 5 out of 5 stars

Didn't know Techpunt has so many bad reviews... However, I had good experience. Ordered Xiaomi Smart Air Purifier 4 Lite + 2 filters. Everything received next day and works well.

3.6

Average

TrustScore 3.5 out of 5

645 reviews

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3.6

All reviews

(645)

256 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very correct

They made an honest mistake delivering de order of someone else. After an easy and friendly chat with customer care they rectified it in the most reasonable way and timing possible.

And did I forget to mention the great price?

24 July 2024
Unprompted review
Rated 1 out of 5 stars

Even 1 star is too much

Even 1 star is too much. They are offering goods which they do not have on stock. Then they send you a warning that it might take some time to get the goods. And when you inquire, the goods are ordered but will arrive by ship in 2 months.
How is this possible?
No refund, no cancelation.
Update: They replied, canceled the order and returned the money. So it's not a fraud, but, still not a decent policy.

28 June 2024
Unprompted review
Rated 1 out of 5 stars

It is an unreliable and fraudulent…

It is an unreliable and fraudulent company, the web page shows the item is in stock on the 28th of June and actually tells you that it will take 3 weeks for the item to be in stock, misleading consumers into buying it. Order Number: 359990

26 June 2024
Unprompted review
Rated 4 out of 5 stars

Wrong model delivered, issue rectified later

Incorrect Model with lower price delivered.
I recently bought a Xiaomi Mi Smart Standing Fan 2 which was listed at cheaper price compared to other websites on Techpunt.nl
They delivered the incorrect model Xiaomi Mi Smart Standing Fan 2 Lite.
After contacting customer support, they acknowledged their mistake and have asked that they would replace. I will update this review once I receive the actual product that I ordered.
Update: The customer support was very helpful and they finally replaced the fan with the correct model. Kudos to the great customer experince.

14 June 2024
Unprompted review
Rated 5 out of 5 stars

Very fast delivery to Ireland

Very fast delivery to Ireland , only 4 working days , good quality of service , excellent condition of product , all great
Definitely come back , good practice , good price

8 April 2024
Unprompted review
Rated 5 out of 5 stars

Everything perfect

I bought 2 hepa filters for xiaomi mi air purifier 3h and everything was perfect. The very same day i ordered they shipped the package that came to Italy in about 3 days. Perfect experience, will buy again.

26 February 2024
Unprompted review
Rated 1 out of 5 stars

The Worst Online Buying Experience

I purchased a handrail for my Xiaomi A1 Pro Walkingpad from Techpunt on 09/02/2024. I was happy to find the correct Xiaomi handrail at a reasonable price. I then received tracking info and awaited delivery from DPD. I then received an email on 14/02/2024 from Techpunt detailing my item had been delivered and hope I will enjoy my purchase. On checking the tracking I discovered the item hadn’t left Holland and had been returned to Techpunt whom had signed for its receipt. They tried to state that DPD wouldn’t deliver to my address and asked to resend it to alternative addresses! But DPD informed me that there was information missing from Techpunt on the item so it wouldn’t clear customs. This was pointed out to Techpunt and several emails were sent before I got the reply they would send it again with all the correct details on 19/02/2024. I kept a daily check on the tracking and wasn’t surprised when I saw it had been retuned to Techpunt on 21/02/2024. I immediately contacted them and asked for a full refund, their reply was “we don’t know what is going on, we’ll contact DPD to find out” I informed them they’d had the item back and wanted a refund I didn’t want to wait any longer. I received an email from them telling me my item has been delivered and we hope you enjoy it!!!
I requested the refund again on 22, 23, 24, 25/02/2024 and then got an email on 26/02/2024 saying once they get the item back from DPD they will start processing the refund, probably this week. I then sent a jpg of the tracking showing they’d had it back on 21/02/2024 and the guy who had signed for it. Then on 27/02/2024 my card was refunded. This was followed by an email stating my refund may take some time to process but they would handle it ASAP and I will be kept informed.
This company probably has the intention of becoming a good web based store, but they have a steep learning curve to climb, the first step is to understand the correct way to send an international parcel and then to get their customer support trained and sort out their autoresponder. Until they sort themselves out I’d warn against using them.

27 February 2024
Unprompted review
Rated 5 out of 5 stars

Quick and easy to deal with

I recommend the site ,at the beginning I was checking everything to be sure if I order I will received because the price was half from other sites.
Very good costumer service and delivery.
Very happy with the Dash Cam I have from them.

11 January 2024
Unprompted review
Rated 1 out of 5 stars

STAY AWAY FROM THIS NON SERIOUS CIRCUS…

STAY AWAY FROM THIS NON SERIOUS CIRCUS SHOP.

I've ordered two smart Wi-Fi cameras for 120 Euro. They have sent me a simple air filter worth max 10 Euro instead. I've sent the parcel with this air filter back to them and I asked for a refund. I have called them about that and I have sent them an E-mail about that.

After few days I've received the same parcel with an AIR FILTER instead the 2x Smart Wi-Fi camera.

IS THIS A PRANK????!!!!!!!!!!!!!

GIVE ME MY CASH BACK OR THE COMMENT WILL STAY HERE

13 November 2023
Unprompted review
Rated 5 out of 5 stars

I enjoyed it

Fast delivery, quick response when i send them mail or phone call.
The items that I received was in a perfect quality.
I would recommend this website to everyone 👍🏻.
That was my experience and will order from this site again for sure.

30 September 2023
Unprompted review
Rated 5 out of 5 stars

Easy to make business with

I recently purchased some HEPA-filters for my Mi Air Purifier and everything went as promised. I got answers to my questions via e-mail within a day and the delivery time was as promised. I couldn't find anywhere such cheap prices as on TechPunt.nl. I highly recommend this site!

4 October 2023
Unprompted review
Rated 1 out of 5 stars

Ignore Warranty laws!!

After ordering a bicycle the backwheel broke. First they keep crying its user fault. But when i provide clear evidence that it's a factory problem they admit that it is. I send the defect product and they claim to send it to the factory for repair. Six months later after several requests they send the product back. It has never left their distribution centre! They then start crying its user fault again, and of course the evidence is now gone.
They are conners, liars and have no self respect. Do not buy here, they are in breach of EU warranty laws!

31 January 2023
Unprompted review
Rated 1 out of 5 stars

Don't waste your time and money!

Don't waste your time and money with this company. This is the most unprofessional company I ordered from. They won't even publish your negative reviews on their website so the reviews on their website are fake.
I ordered a vacuum cleaner from them since the price was cheaper than others and it clearly said that it would be delivered in one day without mentioning that it was out of stock! So after a few days, I received an email that this product was out of stock and the delivery time would be more than 3 weeks! I decided to wait (since the price was good!). Then after 5 weeks of waiting!! I contacted them again and asked when can I receive it?! They answered that this product wouldn't get back into stock!! so they kept my money for more than a month without telling me anything!!

22 September 2023
Unprompted review
Rated 5 out of 5 stars

Best price on the market.

I found the best price here on the market, bought a Xiaomi 20000 mAh powerbank for travel, working fine. Shipping was fast and trackable, the product was well packed. I can recommend this company.

26 July 2023
Unprompted review

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