My claim was resolved easily - only giving 4 stars as there was a wait of 10+ days to repair my phone. The customer team were very helpful, the repair technician was great, the only issue was having t... See more
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Review summary
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Just off the phone to Matt in Tech Pack Insurance. Extremely polite, business like and professional. Helpful and went way above and beyond - saving we time and frustration going forward with a cl... See more
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Great service from Jordan who came to change my faulty s25 Ultra charging port. Due to his schedule, he gave me the option of arriving early, with no pressure to accept if it wasn't suitable. Jordan w... See more
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Absolutely brilliant. I chose to have it repaired whilst I was looking after my mum at her house. Lovely man can, polite, smart & friendly. Took my phone to his van & returned it fixed within the hour... See more
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4.4
Excellent
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Michael. We are delighted that the service we provided to you was five-star and we will pass this review on to Chris and the team.
Kind regards,
Anne-Marie.
Best insurance 👍👍👍
12 March 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Eugeniu. We appreciate your review.
Kind regards,
Anne-Marie.
Chris did an amazing job on repairing…
Chris did an amazing job on repairing my phone came on a Sunday to my home address but needed an extra part so came to me at my place of work on a Thursday at the time stated and repaired my phone at my convenience
12 March 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Chris. We are delighted that you found our Come to You Repair Service convenient, and we will pass this review on to Chris and the team.
Kind regards,
Anne-Marie.
Spot on and very fast with replacement…
Spot on and very fast with replacement less than 20 hours
11 March 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Stu. We appreciate your review.
Kind regards,
Anne-Marie.
Thank you to Chris
Thank you to Chris for the excellent service. He was very helpful, quick, and efficient in repairing my phone right at my doorstep. Chris was friendly, took great care while fixing my phone, and returned it in perfect working order. I really appreciate the time and effort he put into the repair. Thank you again, Chris, for the amazing service with Likewize. 😊
11 March 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you using Barclays Tech Pack Insurance, Aqsa. We are delighted that the service we provided to you was five-star and we will pass you praise on to Chris and the team.
Kind regards,
Anne-Marie.
My claim was resolved easily, just a long wait for repair appointment
My claim was resolved easily - only giving 4 stars as there was a wait of 10+ days to repair my phone. The customer team were very helpful, the repair technician was great, the only issue was having to wait quite a long time for a repair appointment. I was lucky to have a spare phone, not everyone will have access to that.
10 March 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Natalie.
We appreciate your feedback, and we apologise for the delays regarding the timescale for your repair.
If you could please respond to the Trustpilot email, we will be able to take a look into your claim journey to see what caused said delays and to make improvements in that area.
Kind regards,
Anne-Marie.
Very easy and straightforward from the…
Very easy and straightforward from the time I started the claim, it’s all done through their easy to use app, the device I received as a replacement is basically brand new, not even a scratch on the sides. I’ve recommended tech pack insurance with likewize to all my friends and family now.
10 March 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Safia. We are delighted that you would recommend the service we provide.
Kind regards,
Anne-Marie.
Brill
recently had to make a claim on my phone insurance and I’m really impressed with how smoothly everything went. The claim process was straightforward, the communication was clear at each step, and I always knew what was happening with my case. My replacement/repair was sorted much faster than I expected, and any questions I had were answered quickly and professionally. Overall, I feel properly looked after and I’m glad I chose this company – I’d happily recommend their phone insurance to friends and family
22 January 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Ummar. We are delighted that you felt looked after during your claim journey, and that you would recommend our service.
Kind regards,
Anne-Marie.
Bad service
Bad service, very slow process 25 days they take after providing correct documentation, they still rejecting again and again and last they approve claim and send you replacement, lazy team
10 March 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for your feedback, we are sorry for the frustration caused during your claim. To ensure fair and secure handling, our process requires thorough verification, which can sometimes involve additional document requests. I understand how this may have felt inconvenient. To allow us to take a look at your claim journey so that we can identify any areas that can be improved, please respond to the Trustpilot verification email with your details.
Kind regards,
Anne-Marie.
You should improve the way you treat…
You should improve the way you treat your customers and not to take more than two months to replace a simple cell phone.
10 March 2026
Unprompted review
Reply from techpackinsurance.co.uk
We are sorry to hear that there were delays in receiving your device, Regina. If you could please respond to the Trustpilot verification email with your details, this will allow us to look into your claim journey in depth.
Kind regards,
Anne-Marie.
Chris is a great guy!
Chris was Very friendly, very personable , what a delight! Thank you
10 March 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Georgina. We appreciate your feedback and we will pass this on to Chris and the team.
Kind regards,
Anne-Marie.
Chris was fantastic
Chris was fantastic. Quick, great job and very pleasant. Would recommend.
9 March 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance. We are delighted that you would recommend our service.
Kind regards,
Anne-Marie.
Perfect repair
9 March 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Mark. We are delighted that your repair was perfect.
Kind regards,
Anne-Marie.
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Sarah. We appreciate your feedback.
Kind regards,
Anne-Marie.
They were very kind and honest and help…
They were very kind and honest and help me very quickly and the replacement came in 1-2 days.
6 March 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance. We are delighted that we were able to help you quickly.
Kind regards,
Anne-Marie.
My insurance claim was incredibly easy…
My insurance claim was incredibly easy to log and within 48hours I had my phone back to me repaired so I was delighted with the service received
2 March 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance. We are delighted that you found our claims process easy to use.
Kind regards.,
Anne-Marie.
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Diako. We will feed this back to the technician.
Kind regards,
Anne-Marie.
Fast resolution and good service.
23 February 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Laura. We appreciate your review.
Kind regards,
Anne-Marie.
Simple and easy to book repairs
Simple and easy to book repairs, the cost of the excess is fair and reasonable.
The man who came and did my phone repair was friendly and polite.
He had had a cancellation and was running early, he rang to ask if it was possible to come sooner, I was having lunch with friends at a pub minutes away from home so he came to me instead, and fixed my phone whilst I sat and ate lunch, which actually was a big help to me for the rest if the day. Really appreciated this.
4 March 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Amiee. We are delighted that you found our Come to You Repair Service convenient, and that the technician was able to repair your device whilst you were eating your lunch.
Kind regards,
Anne-Marie.
So quick and easy and the price for…
So quick and easy and the price for repairs is cracking. Great communication throughout and no issues what so ever. Keep doing what your doing, which is a great job.
4 March 2026
Unprompted review
Reply from techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Marlene. We are delighted that you find our service to be five-star.
Kind regards,
Anne-Marie.
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