Techmahindra Reviews 34

This is the work place to work at. You are not allowed your phone and they pay you just above minimum wage. Tech Mahindra Team leaders are up their ego and on a Power trip. They don't offer you free parking if you drive a vehicle which is outrageous. Don't recommend working there as there is so many restrictions in which its not like that with other companies.

Horrific organization to deal with. Zero accountability, organizational structure, competence and lack of any moral fiber or ability to successfully partner with any other organization. Simply awful to do business with - they appear to breed a nature of trying to break their partners down and overwork them to make mistakes intentionally to then capitalize on these mistakes that are made under pressure and then hold the organization to these mistakes/costs. They have ZERO loyalty and care only about getting the lowest possible price. Avoid this joke of an organization at all costs.

euw so weird company every person that work there are junkies and HR dont pay out the salery

I was TUPE-ed to Tech Mahindra along with a large number of my colleagues and I was open-minded. However it soon became apparent that 90% of the offshore (Indian) employees associated with the contract I worked on were not up to the job. They simply saw their role as another entry on their CV / Linked In.
It also soon became apparent that HR and Payroll were at a similar incompetence level. Salaries paid incorrectly, pension contributions incorrect. We hoped for quick resolutions as many were left way out of pocket. No chance. No urgency shown or priority given to our issues so months passed before it was resolved.
This set the tone for my remaining time at the company. The management in India didn't care for the UK based staff. My manager was 5,000 miles away and briefly contacted me by MS Teams every couple of months when he had been asked a question he couldn't answer. (I guess he was only questioned every two months.) My last annual appraisal via MS Teams lasted less than two minutes.
Subsequent complaints weren't handled in a timely or satisfactory manner, if at all. Inflation in the UK ran at over 10%... so no salary increments given.
I could type at length here about a succession of issues we experienced that would leave you shaking your head in astonishment.
I CANNOT IMAGINE A WORSE UK EMPLOYER. IF YOU WISH TO RETAIN YOUR SANITY AND SLEEP AT NIGHT, DO NOT WORK FOR THIS COMPANY.

Got hired here recently on January and I can’t step back without letting know people about this well reputed company and their systems here in Canada.
As previous reviewers recently mentioned(I hope they are my batch)so-called “training” was useless. The trainer, barely spoke English, took longer breaks, never been responsible to take much time to teach properly and just provided articles to read without explaining anything. Instead of showing us how to handle real customer calls. There was no hands-on practice, no mock calls, and no proper introduction to the tools we were expected to use.

We were told our hands-on training would begin on a specific date, but suddenly, with no explanation, it was preponed. On the first day meeting of ICU , it was full of how you are going to be terminated kind of instructions but no valuable information about how the training would be/ how to improve
or how it benefits us career wise. Worse, after just three days on the ICU/nesting, I was terminated without any feedback, coaching, or explanation. I had already informed my management that I was struggling with the tools and adjusting to the system, but no one responded.

Thrown Into Chaos Without Support
• First week, first day on the job, and I was forced to take back-to-back calls for Rogers and Fido without any time to process the tools between calls.
• The tools we used Maestro and call trackers required time to understand, but instead of helping, they punished employees for struggling.
• I requested a performance review since I was put into a completely different program without training, but there was no response from management.
• My team lead didn’t give me proper stats or reviews(which they were supposed to)and then out of nowhere, I received a warning and was terminated —without any prior coaching or performance stats on my provided tracking platform.

Unfair & Inhumane Treatment
This termination was completely unjustified. I was relying on this job to support my two children, and the way they handled this was not just unfair—it was cruel. I know many others faced the same situation. The management did not care, and HR completely ignored my concerns.

I hope Tech Mahindra will reconsider their training process and actually support their employees instead of setting them up for failure. No one deserves to go through this. This was the worst work experience of my life.

I am now stranded and I am writing this to higher officials to seek better help but let’s see. I was fired and this company takes all the blame of destroying my career , my hope in life, destroying my family as I was depended for this job to support my family.

Management, Please note if you are really concerned of employees’ wellness regardless of them accept your offer with less pay and handling high pressure on calls :
• If you’re hiring people, train them properly! Do not just throw them into calls and expect them to perform like experienced agents.
• Provide fair performance evaluations and at least give feedback before issuing suspensions/terminations.
• Stop overstaffing and randomly switching trainees into different programs without training.
• Offer real support to employee, having an SME line that takes long time to respond isn’t good(and you dock employees for long hold).
• Treat new employees with basic respect and don’t ignore their concerns, they have a life where your each steps towards a new comer can create so much impact on their life.

What is positive about working for this company:

You get a paycheck, and while the pay is by no means amazing, it isn't exactly minimum wage either.

The company offers remote work, so if you do that, they can't micromanage you as much as they could in an office environment.

Some colleagues are nice and can at times provide more helpful assistance than your own superiors and those other people in roles that, you know, are supposed to provide assistance to customer service agents.

What is negative about working for this company:

Everything else, where do I even start?

Managers address you in a fashion that can only be described as patronising. There are rumours that a lot of the customer service agents are very young people who just entered the workforce, and that they are (allegedly) unreliable, logging in more than one hour late quite frequently. I can't confirm any of this, but addressing literally every single one of your agents as if they were about 10 years old is not an adequate solution. Also, if they are supposedly unreliable, why do you even hire that age group? Oh right - because they have very little work experience and are more likely to put up with "do as I say (not as I do)".

Agents are being blocked from taking breaks during specific time slots if it gets busy, and they are asked to postpone breaks if they missed their originally allotted break slot (due to long calls and chats). Well great, let's hope they don't catch urinary tract infections then because they couldn't even go to the bathroom for too long.

Also, managers (as opposed to team leads, who at least have an idea what sort of work agents are doing) should really familiarise themselves with processes in order to estimate how time-consuming they are - no one likes being hassled while actually following the company's own ideas/instructions of how the respective cases should be handled.

Technically, complex cases can be escalated but it seems most team leads discourage this, so why offer it in the first place?

There is also a company chat app available for support and assistance for agents, but most of the time, the people whose role it is to assist agents are too busy so you may not get a reply while stuck on the phone or in the chat with the customer, or you may get a reply once your call/chat is over (sometimes even about one hour after you finished it - I kid you not). Often, if an agent does manage to reach someone, the "answer" they get is further questions that would not have come up had the person replying actually properly read the query in the first place. What I am not sure about is whether this is the result of poor comprehension level, possible language barriers or mere trolling. Whatever it is, it is time-wasting, pointless and annoying. There were also occasions of an agent posting a query in two different individual chats within the company chat app, and they would get wildly contradicting answers in each of them.

A lot of material relevant to customers is not being translated into the local market languages which poses a huge problem when an agent is trying to explain things to the customer, and an even higher risk when the agent is using specific industry-related lingo they are not familiar with, can't find the proper translation used in this context and may end up using wrong wording.

There is a very troubling style over substance approach in this company - superiors place much more importance on how many cases are "solved" (i.e. closed, by means of providing some kind of answer to the customer, no matter how generic, confusing, incomplete and/or plain wrong that answer may be) than on actual problem solving. Customers are frequently fed up and keep mentioning this is their umpteenth attempt to actually get a useful response that may explain what is causing whichever issue they are dealing with, or better yet, have their problem actually solved. You know, "solved" in the kind of way that doesn't require the customer to contact the company again within hours or days.

There are also plenty situations, when, for example, agents have questions about shifts and overtime, when person A who should technically be the person dealing with such matters ends up telling the agent to approach person B instead, but person B will then refer the agent back to person A and as a result of further miscommunication, the question is left unanswered.

TL;DR - your company is all about keeping up appearances, and if agents wouldn't actually be scared to lose their job, I would bet on pretty much all of them openly admitting to having had similar experiences and feeling frustrated about how the company conducts its business. Your frequent talk about team work is hypocritical. At least start calling this type of role doormat service, because a customer service role this ain't.

if you have dyslexia, you will be fired and not even paid the final salary, when it is claimed that I read incorrectly. only when you threaten legal action will you get your money in an hour. And superiors insult men and sexually harass women. Klarna's customer information is spread to these sexual harassers for their own use, and at night they harass and blackmail them.

I worked here for two months and they had problems with paying salaries. One coworker got sexually harassed by a team lead after work who sent her inappropriate messages, nothing happened. When you raise the issue of anything for example a coworker threatening you with violence in the workplace nothing happens. When you ask about your salary which hasn't arrived they say "You're aggressive." Don't work for this company stay away from the company. Coworkers who belittle you and try to act like your boss it's not a good company to work for.

Today we were 4 people who reported tech mahindra since we dont Got our final salary, and HR do not do anything rather than telling lies..
there is sexual harresemt in the Office people are coming drunk to work and we are working with personal informations.. fintech bank more than scam tech Bank

DO NOT WORK FOR THIS SCAM COMPANY

Tech Mahindra is by far the worst place I’ve ever worked. Unfortunately, the company I worked for was acquired by them, so we had to integrate into their systems—which was done so poorly that 75% of employees left in the first six months.

When our manager tried hiring more people to keep up, Tech-M shot him down and forced us to use junior developers in India. These devs didn’t have experience with custom Shopify sites, so the few of us left either had to redo their work or spend forever training them. Clients ended up getting buggy work or late deliveries and started leaving.

On top of that, they messed with our pay—often late, sometimes short, always with lame excuses. It’s the only place I’ve worked where I had to double-check every paycheck.

I’d never recommend working for Tech Mahindra

I just give everyone the advice to stay away from them, as other people were gaining bad experience with Tech Mahindra.
The Team Leads and Trainers are treating their staff members very badly.
They are unable to keep deadlines regarding of salary payments
They are promising you a gross salary of 1700 €, but in reality they are just offering a gross salary of 1400€.

An absolute nightmare, people call this company Issue Mahindra.

During my short time with them, this company not only lied about the salary and working conditions, they also sexually harassed their employees. I pray that this employee will report the incident, but as we had several examples of HR and recruiters mismanaging employees, no one has any trust that they will be safe if they report anything.

Me and another employee raised some questions to HR, who bounced us to recruiters as they didn't want to deal with us. The recruiter then took us into the hallway to discuss our private matters in front of all our colleagues and called us liars even though we had evidence of whatever we were talking about right in front of her.

Please save your mental health and choose another employer, these people are so stupid that they cannot make any connections to their behaviour and why nearly everyone ends up leaving after their first month with them.

Disgusting is an understatement when talking about Issue Mahindra.

An absolute horror of a workplace. Joined in on a project which lacked structure, organisation and communication. There is an extreme micro-management prevalent where majority of the employees from my batch expressed severe distress and anxiety following the frequent questioning and call-outs in the collective teams group chat. Takes several days to receive a response if you raise a ticket through their system surrounding important questions that should be handled promptly. The pay is low for the amount of stress one be dealing with on a daily basis. The only times you receive feedback is if they have criticism to give you, forget about motivation or words of encouragement. The head of the department blocked my number when I tried to get an answer of whether my salary has been issued or not as it is late and I have bills to pay. Very professional indeed. Nobody takes any accountability but rather refer you to a different department that offers the same response “ we do not have information on that”. I cannot fathom how this can be a serious company when you are dreading the payday as you are not sure if you will even be paid on time and correctly on top of that.

...and when you tell them that they just stare at you like a deer in headlights. It's nothing but endless emails and logging in to different portals, constantly asking for IDs and documents at different points in the process instead of just one. And this has been going on for WEEKS. They don't use electronic signatures and expect you to sign an 11-page offer letter with a pen and then scan it in. What a pain that is! They think their process is just fine. Take it from me, a UX designer, it ain't. It's one of the most F'd up onboarding processes I've ever been through. Do yourself a favor, if you are a consultant/contractor, steer clear of this company.

i get paid. only good part, terrible attitude versus people.
no professionality
no skilled workers found
They noticed my skills and they gave additional job, very well paid... but also in this job i had to fight with them to get quality
i dont; want only money..learn and grow matter for me.. no way..

Our company collaborate with Tech Mahindra for the IT support and so far I haven't encountered one competent person across all IT department, who could solve my issues in a fast and complete way.

This is company of suckers and a hindra-nce. Totally agree with other 1* reviews. This is peculiar to other Mumbai/Pune based companies also, by my personal experience.

worst co. t work with

Worst experience evThey torture their employers just to keep their clients happy.er