the customer support is terrible. Update 10/22. I did receive a well thought out reply from Wisephone. It was very beneficial to get the phone going. It was a frustrating experience from the begin... See more
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Review summary
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Based on these reviews
I wanted to return my new phone, because I won't be using it. Mainly because daughter refuses it, we ended up dumbing down her iPhone. So, I chose domestic peace over Wisephone. Returning the phone ou... See more
I had such a great experience with this phone company. Everyone I worked with was incredibly friendly, patient, and helpful. My situation took a little time to sort out, but they never made me feel ru... See more
I was having problems with the set-up system: it instructs that the owner of the phone should put in the phone number of the newly purchased phone but the new phone does not have a phone number yet. (... See more
Company details
About Techless
Written by the company
We lead people to live fully with healthy technology.
Our mission is simple: We help you overcome digital addiction, rebuild relationships, and embrace life to the fullest.
That’s why we created Wisephone, our minimalist smartphone solution designed to prioritize everything you need, without the unnecessary distractions. By focusing on essential features that truly matter, Wisephone empowers you to cultivate deeper relationships, nurture your well-being, and pursue your passions. At the same time, it helps restore your sense of freedom from digital overload, enabling you to redefine your relationship with technology.
Break free from the cycle of endless updates and experience a calmer, more mindful approach to modern living. Choose Wisephone™ and discover the liberating power of healthy technology. Join us in this empowering journey!
Contact info
701 Brazos St , 78701, Austin, TX, United States
- 512.676.5496
- hi@techless.com
- techless.com
4.3
Excellent
347 reviews
Replied to 91% of negative reviews
Typically replies within 1 week
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Yolani M
Yolani M. from the Techless support team provided excellent service to me while my phone number was ported to my Wise Phone. Due to some constraints, the process could not be done automatically. Yolani kept me informed, ensured all my questions were answered, and checked to make sure the port worked.
10 December 2025
Unprompted review
Reply from Techless
We are sorry to hear that the setup process was not as fluid as expected. We are actively working on improving this process. We are pleased to hear that Yolani, one of our top agents, was able to assist you. Please let us know if you ever need additional support.
Get help and your new phone will be a dream
The set up of the phone DEFINITELY requires customer service help -- just call them -- don't be shy.
Tina made the experience easy and walked me through everything. She spent 45 minutes with me! I tried to set up on my own and made a lot of mistakes - but the customer service over the phone was easy and clear - and I am so excited to use my new phone now... don't do it on your own!
10 December 2025
Unprompted review
Reply from Techless
Thank you for your valuable feedback. We are actively working on the setup and activation process. Let us know if you have any additional questions.
Mrs yolani
Mrs. Yolani was wonderful! She was very helpful. She was also, very kind. We were very blessed from her help.
9 December 2025
Unprompted review
Reply from Techless
We are very blessed to have Yolani as part of our outstanding Customer Service Team. Let us know if you ever have questions.
Reply from Techless
Yolani is great! Let us know if you ever need any additional support.
I absolutely love how accessible the…
I absolutely love how accessible the tech help team is. Zazi was very helpful getting things set up for my daughters device and answering questions about the OS
5 December 2025
Unprompted review
Reply from Techless
Thank you so much for sharing this! We’ve put a lot of work into making our support team as accessible and supportive as possible, so your feedback means a lot. We’re thrilled to hear that Zazi was able to help get your daughter’s device set up and answer all your questions!
Great customer support
Yolani was great and helped us out with some ordering questions we had and was able to not only resolve them but was able to call me back to follow up and ensure it was resolved. Great support!
4 December 2025
Unprompted review
Reply from Techless
Thank you for sharing this experience. Yolani did an excellent job walking through your ordering questions, and we are glad she followed up to ensure everything was resolved. She cares deeply about closing the loop for customers, and your feedback means a lot to our team. If you need anything else moving forward, we are always here to support you.
The outstanding support from Anthony
Anthony was fantastic. I talked to him through Wisephone’s text support, and he helped me out the whole way. He was quick to respond, clear with his instructions, and actually made sure the issue got fixed instead of just rushing me. Easily one of the best support experiences I’ve had. If you get Anthony, you’re in good hands.
4 November 2025
Unprompted review
Reply from Techless
Thank you for sharing this experience. It is great to hear how well Anthony supported you through the entire process. He takes great care to ensure problems are fully resolved and that customers never feel rushed, so your feedback means a lot to our team. We appreciate you taking the time to recognize the clarity and consistency he brought to your conversation. If anything comes up in the future, we are always here to help.
Customer Support was AWESOME
Customer Support was AWESOME. Thank you especially to Zazi for helping me through email and then even walking me through the steps over the phone. The wait time was less than 5 minutes, and the process to help me was maybe 10. He was so kind and helpful. If I have any further issues, I will be calling my new friend! Thank you so much!
3 December 2025
Unprompted review
Reply from Techless
Kari, this truly brightened our day! We’re thrilled that your new friend, Zazi, was able to jump in right away, help you through both email and phone, and make everything easy. He’ll be delighted to hear your kind words. Thank you so much for sharing this wonderful review!
Love the Wisephone
Love the Wisephone. My youngest son has it and of I had a redo I would only allow all my children to have it. It provides for needs without stealing life by being addicted to apps.
I had an issue with billing but it was addressed.
My only constructive criticism is to get weekend and/or evening hours.
1 December 2025
Unprompted review
Reply from Techless
Thank you for such a thoughtful review! We’re delighted to hear how well Wisephone has served your family, and we’re glad the billing concern was sorted out. We also appreciate your feedback about extending our hours – it’s noted. Thank you again for your trust!
Great customer service
Great customer service! Yolani nswered all my questions and was super friendly.
2 December 2025
Unprompted review
Reply from Techless
Thank you for the lovely review! We’re so glad Yolani was able to answer all your questions and make the experience friendly and straightforward.
Customer support with Techless is very…
Customer support with Techless is very nice
I've had only good interactions with Yolani and quick understanding of how things work, very thankful for my WisePhone.
2 December 2025
Unprompted review
Reply from Techless
Abigail, we really appreciate your kind words! It’s great to hear that your experiences with Yolani were consistently positive and helped you feel confident with your Wisephone. We’re grateful for you!
Great customer service
Zazi was so helpful and walked me through every step. He solved my problem completely and was very patient.
1 December 2025
Unprompted review
Reply from Techless
Thank you so much for sharing this! We’re thrilled to hear that Zazi guided you through everything with such patience and care. It’s wonderful knowing he was able to fully resolve the issue for you.
Exceptional service from Yolani at Techless
Yolani was great helping me get my service plan registered for my wisephone. She was super patient and I went roughly 15 minutes past the closing time. I was tired and had to have stuff repeated about 10 times.
22 November 2025
Unprompted review
Reply from Techless
Thank you for taking the time to share this. Finishing a setup at the end of a long day can be tough, and I appreciate you staying with the process even when things needed to be repeated. Yolani has a very patient and steady way of guiding customers, and it says a lot that she stayed with you past closing to ensure everything was in place.
We are grateful for your patience and for allowing us to support you. If you ever need help with anything down the road, we are always here to assist.
YES!!!!…
Yolani literally held my hand through the setting up process for over an hour. She was SO HELPFUL!!! Im excited to get used to Wisephone 2 and continue my quest to utilize my time lessoning those little anxious feelings that combined create a loss of true self.
21 November 2025
Unprompted review
Reply from Techless
Thank you for sharing this. It is wonderful to hear how supported you felt during the setup process. Yolani has a calming presence and a real gift for walking customers through each step without ever making things feel rushed, and I am glad her patience made that time together so helpful.
Your excitement about starting fresh with Wisephone 2 really comes through. Choosing a device that protects your time and helps ease those anxious moments is a decisive step toward feeling more grounded. We are here for you as you settle in, and if you ever need guidance along the way, we are always ready to help.
WiseOS subscription
quick and easy interactions on the phone. fast solutions. Zazi was my representative.
21 November 2025
Unprompted review
Reply from Techless
Thank you for taking a moment to share this. It is great to hear your interactions were quick and straightforward. Zazi works hard to provide fast and precise solutions, and I appreciate your recognizing his support. If you need anything else as you continue with your WiseOS subscription, we are always here to help.
Personable, professional, and prompt service.
This company provides a subscription phone service. When they launched WisePhoneII, I was already using their WisePhone. I made a huge mistake, and didn't catch it for ten months. Instead of getting the updated phone, I accidentally subscribed for a second time altogether. I was being charged twice for the same service because I put aside the old phone and only used the new phone.
After months of this, I finally caught the problem when I saw two bills. I called and asked to cancel one subscription and asked if it were possible to get a refund. Within moments they looked into the account, cancelled the duplicate service, and refunded each of the ten months. They were personable, professional, and prompt.
20 November 2025
Unprompted review
Reply from Techless
Thank you for sharing this experience. I know how easy it can be to overlook a duplicate subscription, especially when switching devices. I am glad our team was able to review your account quickly, close out the extra line, and make sure the full refund was issued without any added stress on your end.
Your kind words about the care you received mean a lot. We work hard to handle situations like this with clarity and respect, and it is encouraging to know the process felt smooth and professional. If you ever need anything in the future, we are always here to help.
Anthony assisted me with a question…
Anthony assisted me with a question that I had and he was very helpful!
19 November 2025
Unprompted review
Reply from Techless
Thank you for sharing this. I am glad Anthony was able to help you with your question and make the process simple. We appreciate you taking a moment to let us know. If anything else comes up, we are always here to support you.
Great Phone and Customer Support
Great phone company. A new refreshing, restoration of an old way of life and regaining clarity of mind. I used lightphone for over 3 years, but found too many limitation to keeping up with all the modern necessary annoyances of slack, groupme, recieving files and pics etc. I've been on Wisephone for nearly 6 months and I'm a huge fan. It has freed dependance on other screens that lightphone couldn't cover and consequently liberated my attention and mental ram space from all the garbage and distractions associated with 'smart' phones. I only need one gig a month because i work and live with wifi for any audio streaming or file sending.
My biggest problem has been that this is my first Android and I dont understand the interface well, so I have a hard time navigating settings.
I recently had a big enough frustration with the google maps app that I contacted customer support. I had some back and forth through direct messaging customer support that didnt bring resolve or clarity to my problem, so they were kind enough to call directly and talk me through fixing the problem(needed to clear my maps overloaded data). The customer support tech , Zazi, was an all star. After sorting out my my problem, for the next 20+ min he was kind enough to help me troubleshoot several other points of friction I was having with the wisephone and even took note of some suggestions I had to hand over to the development department.
I couldn't be happier with their customer service of this great new tech company.
Thanks Zazi!
If you're having a hard time considering the cost of wether or not to get a Wisephone, ask yourself what your time is worth and what your life is worth. If your spending 1/4 - 1/2 of your waking hours of your life glued to a screen, thats 5-10 years of your next 20 years just doomscrolling.
19 November 2025
Unprompted review
Reply from Techless
Thank you for taking the time to share such a thoughtful review. It is clear you have put real intention into choosing a healthier way to use technology, and it means a lot to know Wisephone has supported that shift for you. Your perspective on clarity, focus, and reclaiming your attention is powerful, and we appreciate you sharing it with others who may be considering the same step.
I am also grateful you reached out when Google Maps started giving you trouble. Some apps carry over more cached data than expected, and clearing it can make a world of difference. Zazi truly enjoys walking customers through these situations, and I am glad his patience and willingness to stay on the line helped you work through each point of friction. I heard your suggestions for improvement, and I appreciate you taking the time to share them with him.
Thank you again for your trust in us and for your encouragement toward others who are deciding whether a more intentional phone experience is right for them. If you ever need help with anything down the road, we are always here to support you.
So helpful!
I spoke with Zazi on the phone to help me get a new sim card. He was so helpful. I was able to get it figured out and a full refund for the plan I didn't need. I really appreciated the help and kindness.
18 November 2025
Unprompted review
Reply from Techless
Thank you for sharing this experience. Zazi has a genuine gift for making things simple and stress-free, and I am glad he was able to guide you through getting the correct SIM and sorting out the plan refund. We appreciate your kind words. If you ever need anything moving forward, we are here to help.
Walk through
Walk through
Tina did a great job walking me through everything as I set up the wise phone. She was patient and detailed in her explanation.
18 November 2025
Unprompted review
Reply from Techless
Thank you for sharing this. Tina has a thoughtful way of guiding customers through setup, and I am glad her patience and clear explanations helped you get everything in place. If you need anything as you continue using your Wisephone, we are always here to support yo
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