TeaTime Bookshop Reviews 

981
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 93 reviews, reviewers had a consistently great experience with this company. Customers truly love the thoughtful and surprising book selections, which are wonderfully paired with delicious sweet extras like hot chocolate, artisan tea, and fresh biscuits. Many buyers frequently highlight that receiving these delightful monthly parcels makes for incredible gifts that bring genuine joy and excitement to friends and family members alike. Some people were clearly dissatisfied with the automatic subscription renewals that easily caught them completely off guard. Additionally, other consumers noted occasional delivery delays, missing tracking updates, or poorly handled packages left outside without any prior warning from drivers.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting enjoyable book selections and cozy treats... See more

Subscription

Consumers find subscription experiences to be a mixed bag with varying levels of satisfaction. Many reviewers... See more

Quality

People report ambiguous experiences with quality, revealing a wide divergence in customer opinions. While... See more

Delivery service

Customers had ambiguous experiences with delivery_service, reflecting a wide split in opinions regarding... See more

Order

Customers consistently note ambiguous experiences with order, reflecting a wide split in opinions. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great idea as gifts for those difficult people! Categories are varied but choose with care or you could end up with unsuitable quick airport buys. Can recommend the Politics,Sciences and Insights ca... See more

Rated 4 out of 5 stars

Arrived on time and the app is very useful as you know exactly where the driver is and when he will arrive. The book was in very good condition and enjoyed the tea flavours and biscuits I received w... See more

Company replied

Rated 4 out of 5 stars

I received two orders, the first one wasn't my type of thing and I couldn't get into it. The second I'm enjoying. However I've cancelled my subscription because they've removed the preloved option. Wh... See more

Rated 5 out of 5 stars

Originally we purchased a year’s subscription as a birthday present for our English teacher daughter-in-law. She enjoyed the books which were of a wide mi. and her little daughter always looked forwar... See more


Company details

  1. Book Store
  2. Childrens Book Store
  3. Used Book Store

Written by the company

Established in 2019 headed up by a small team of book lover's with extensive ecommerce experience, we are now one of the UK's leading online book subscription services.


Contact info

4.2

Great

TrustScore 4 out of 5

981 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(981)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent in everything

Excellent in content, delivery and customer service. Thank you

24 October 2025
Unprompted review
TeaTime Bookshop logo

Reply from TeaTime Bookshop

That's great, we are so pleased you loved your order. Happy Reading!

Rated 5 out of 5 stars

Excellent customer service

I was a bit hesitant about this service because of a few reviews about their customer service, but I must say my doubts have been erased. I took the ‘surprise me’ subscription with coffee & 2 books and have received two deliveries so far. The books are of great quality, the coffee I’ve received is of great variety, as are the biscuits. They are of course not the highest quality, but for this low of a price that’s logical in my opinion. The packaging is also very sturdy, which is necessary as I live overseas.

So far, I’ve had to reach out to customer services twice and I have been serviced perfectly. They answered quickly and fixed my issues for me almost immediately. One time was to change my shipment date and the other one was about my shipment tracker being the same for the second shipment as it was for the first so I couldn’t track it. My date got moved up from the end of the month to the beginning of the month and they sorted out the tracking system.

I truly recommend this service! I’ve always been a bit more on the careful side with book subscriptions, but this one is worth the money!

24 October 2025
Unprompted review
TeaTime Bookshop logo

Reply from TeaTime Bookshop

We are so pleased you have loved your subscription! Happy Reading!

Rated 5 out of 5 stars

Ordered the surprise 2 book box

Ordered the surprise 2 book box
Arrived in fab order.
Interesting books I haven’t already got and authors I haven’t read before
Thank you for a fab service as always x

12 October 2025
Unprompted review
Rated 4 out of 5 stars

Not pleased preloved option was scrapped

I received two orders, the first one wasn't my type of thing and I couldn't get into it. The second I'm enjoying. However I've cancelled my subscription because they've removed the preloved option. Why not just put the price up by £1 instead? Recycling items is good for the environment, we don't need more and more new things! Please bring back this option. You could even leave out the tea and biscuits to save money. Different bookmarks would be nice. I collect them, so a different pattern each month would be a great idea.

6 October 2025
Unprompted review
Rated 3 out of 5 stars

The box isn’t as good as it used to be…

The box isn’t as good as it used to be but the book was a hardback whereas I used to get paperback. I was also told I’d get a free tote bag with my order but that never came. I did email but got no reply

3 October 2025
Unprompted review
Rated 4 out of 5 stars

This was purchased as a gift for my…

This was purchased as a gift for my sister. You take a risk when choosing a category and I went with bestsellers. She got a ‘beach read’ for her first book which isn’t really her but hopefully she’ll read it and it enjoy it more than she thinks! The caramel coffee and biscuits looked nice. I wanted to stop the subscription after 3 months but there was only the option to pause it, even when I contacted Customer Services, which is a little frustrating. A nice idea which, with a couple of tweaks could be great. I hope it’s a meatier bestseller next month :)

18 September 2025
Unprompted review
Rated 5 out of 5 stars

A surprise every month

I really look forward to receiving my box to see what book is inside. Books so far have been in really good condition and an enjoyable read. Bookmark Biscuits and hot chocolate come with it. What’s not to love. It’s a little gift to myself each month

28 September 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I’ve had a while now and really highly rate them the choice of books are always so good and although not always ones I would of picked myself I am so glad I got them as they have widened the range of books I read and authors x

16 September 2025
Unprompted review
Rated 4 out of 5 stars

Great idea as gifts for those difficult people

Great idea as gifts for those difficult people!
Categories are varied but choose with care or you could end up with unsuitable quick airport buys. Can recommend the Politics,Sciences and Insights category.
Annoyingly the subscriptions automatically renew and can catch you out, but fortunately the customer service is excellent and ready to sort out any problems....thank you, Amy!

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant company, Amazing service

Amazing customer service. Responded to my inquiry quickly and were incredibly helpful.
The books are high quality and the drink and biscuits are good brands.
Would 100% recommend to anyone looking for a mystery box.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

So good we did it twice!

Originally we purchased a year’s subscription as a birthday present for our English teacher daughter-in-law. She enjoyed the books which were of a wide mi. and her little daughter always looked forward to the biscuits! The gift was so well received that we decided to do the same for a further year. Company was always easy to contact over things such as address change etc.

18 September 2025
Unprompted review
Rated 5 out of 5 stars

3 month subscription gift

I purchased a 3 month subscription as a gift, for a friend that devours books. Best gift ever, she loved every pick that was sent and it was a wonderful recurring treat too.
After completing the order i found it was actually a recurring subscription and emailed for help. Problem was immediately solved. Highly recommend.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Great service, quick delivery.

I have not had the chance to read the books yet, but they look very fun and very much my style. The package arrived very quickly, and neatly packed. The snacks and hot cocoa were great together. 10/10, would order again!

11 September 2025
Unprompted review
Rated 5 out of 5 stars

This is my second box and I love it

This is my second box and I love it! Went with the best sellers option to give myself variety and both books have been incredible, not sure I would have 100% picked them up myself but so glad I read them.
It’s greatly priced for what you get as extras as well and they always deliver on time

16 August 2025
Unprompted review

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