I needed just 5 wardrobe hanging rails costing £1 each, so I didn’t think I would be able to order of such a low value. I was wrong! Not only did the woman at their customer services give excellent... See more
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We recently organised a last-minute order of crates, and PHS were excellent. Paul and Jack, our delivery drivers, were professional, patient, and very helpful. They even delivered the crates all the w... See more
I have ordered and paid for packaging materials one week ahead of my customer moving day. On the pick up I was told that not all my materials are in stock. Wasted my time next day on the phone t... See more
Company replied
We are refurbishing our home. As ordinary punters we used PHS Teacrates to store our personal items. The team have been a real pleasure to deal with. From Shane in the warehouse to Monika and Ana i... See more
Company replied
Company details
Written by the company
Hassle free next day crate rental for home or office moves meeting the needs of any ad hoc, short term project where items need to be moved and stored.
phs Teacrate
Written by the company
- Fast Next Day Delivery
- Fast next day delivery as standard to anywhere in the UK.
- Same Day Delivery
- Emergency same day delivery available upon request.
- Multiple Nationwide Depots
- 6 Nationwide depots for customer pick up and drop off.
- Extendable Rental Times
- Ability to extend your rental period or arrange an early collection if required.
- Expert Customer Service
- Customer Service Team on hand Monday - Friday 8:30am - 5:00pm to answer queries and take orders.
phs Teacrate
Fast Next Day Delivery
Fast next day delivery as standard to anywhere in the UK.
Contact info
phs Teacrate, Unit 1A, Collett Way,, UB2 4SE, Southall, United Kingdom
- 0800 980 6996
- teacrateenquiries@phs.co.uk
- teacrate.co.uk
4.4
Excellent
462 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst create hire company out
Worst create hire company out . Stay well way they will try and screw you over .
17 February 2025
Unprompted review
Reply from phs Teacrate
Hi Neil,
We’re sorry to hear that you feel this way. We would really appreciate the opportunity to understand what went wrong in your experience and see how we can make things right.
Please reach out to my colleague Charlotte directly on CharlotteCoghill@phs.co.uk so we can investigate your concerns further. We’re more than happy to discuss and resolve any issues you may have had.
Many Thanks,
Tash, phs Teacrate
Sneaky company, watch out!!!
At first i was very impressed with Teacrate till i discovered how sneaky they are stealing money from customers.
We had an agreed returned a
/ collection date, the guys came and collected the rented crates.
So they did and even can be a collection note.
This was on the 20th Jan. No calls no nothing… surprisingly on the 04th Feb a payment goes off of £26.88, and again the 11th and the 17th. Reference on the bank account didn’t state “Teacrate”, no but “rentacrate.co.R/T” Not the same as the original reference of “Teacrate”. Tried googling the comp, no company under that name.
Called the back reported it as fraud. So my bank card has been stopped, and i have to pay for the replacement fee, and the inconvenience to be without a back card for 10 days due to someone else’s negligence.
Lack of common sense in this company. Why would house move keep 40 big crates in their house. Huh???? That hard. No too easy to steal money from people hoping they dont pick it up.
No one from Teacrate bothered to call or email me about this, no just billed me.very unprofessional and ethical.
I am NOT happy with that. The teacrate people not doing their work , or just good customer service to check with me, i am
Left with the card replacement fee and the inconvenience.
No teacrates personnel conveniently forgot to scan the crates back in after i received a collection note. Dont tell me it’s a human error or honest mistake, thats a lie, then you would have called or emailed to check. I am surely not the first person this has happened to.
I am NOT happy and not satisfied with this company! Not at all!
And look on google, more reviews like this on there, no co-incidence
17 February 2025
Unprompted review
Reply from phs Teacrate
Hi Mitch,
We sincerely apologise for any inconvenience caused. As soon as we became aware of the error, we immediately processed a full refund of your overpayment (£80.64 inc. VAT) and made several attempts to contact you, leaving voice messages to resolve the matter as quickly as possible.
Regarding the Teacrate/Rentacrate clarification, this information is clearly noted on our website to avoid any confusion.
At Teacrate, we take great pride in delivering a high standard of customer service, which is reflected in our 96% 5-star rating on Trustpilot. However, we regret that your experience did not meet these standards on this occasion. If you would like to discuss this further, please feel free to contact my colleague Charlotte at CharlotteCoghill@phs.co.uk —Who would be more than happy to assist.
Many Thanks,
Tash, phs Teacrate
crate rental
I recently used this crate rental company and was thoroughly impressed. Their customer service was exceptional—reliable, friendly, and extremely affordable. A special thank you to Ana Nesic for her kindness and support throughout the process. Highly recommended!
18 January 2025
Unprompted review
Reply from phs Teacrate
Hi Jessica,
Thank you for leaving us a 5 star review and for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our crate rental service. Ana will be delighted to know her support made a difference. We truly appreciate your recommendation!
Many Thanks,
Tash, phs Teacrate
Brilliant Customer Service
Outstanding customer service from Jasmine! From start to finish, she went above and beyond to ensure I had all the information needed and made the entire experience smooth and enjoyable. A true asset to the team- thank you Jasmine!
Janki- Brunswick Group :)
6 February 2025
Unprompted review
Reply from phs Teacrate
Hi Janki,
Thank you so much for your kind words!! We're delighted to hear that Jasmine provided outstanding service and made your experience smooth and enjoyable. She truly is an asset to our team! We appreciate your support and should you need any further assistance please don't hesitate to reach out!
Many Thanks,
Tash, phs Teacrate
Great Service
Jasmine was quick to reply to my request and provided clear and concise information
5 February 2025
Unprompted review
Reply from phs Teacrate
Hi Shayne,
Thank you for your review! We're pleased to hear that Jasmine responded promptly and provided clear, concise information. We look forward to assisting you in the future!
Many Thanks,
Tash, phs Teacrate
Amazing customer service
I ordered crates from PHS Teacrate in a panic on Friday afternoon and as always they came to the rescue. Crates were ordered on Friday with a request to 'deliver as early as possible on Monday morning'. I need not have worried Paul and Andy were there to deliver before we arrived. Paul and Andy go above and beyond what is expected and nothing is too much trouble. They are an absolute pleasure to deal with. Thanks a milion to the team from the Scotland Depot who assist us in making our moves as streamlined as possible.
3 February 2025
Unprompted review
Reply from phs Teacrate
Hi Caroline,
We're delighted to hear that along with Paul and Andy we were able to provide a reliable and efficient service. Going above and beyond is what we strive for, and it’s great to know they delivered exactly when you needed them. Thanks a million for your support!
Many Thanks,
Tash, phs Teacrate
Fantastic Customer Service and…
Fantastic Customer Service and Operation. Ana is really keen and very very helpful. She understands the customer needs and pays attention to the orders. Even when the client placed the wrong order, as i did.
17 January 2025
Unprompted review
Reply from phs Teacrate
Hi Dimitar,
Thank you for your review! We're so pleased to hear that Ana provided fantastic customer service and was attentive to your needs. Mistakes happen, and it's great to know Ana was there to help resolve everything smoothly. We appreciate your support!
Many Thanks,
Tash, phs Teacrate
Fantastic service and assistance from…
Fantastic service and assistance from Jasmine Goraya dealt with all matters very promptly and efficiently and kept us informed at every step of the way. Wouldn't hesitate to recommend Jasmine for the help she provides.
28 January 2025
Unprompted review
Reply from phs Teacrate
Hi Steve,
Thank you for your fantastic review! We're delighted to hear that Jasmine provided you with prompt, efficient service and kept you informed throughout. Your recommendation means a lot, and we’ll be sure to pass on your kind words to Jasmine.
Many Thanks,
Tash, phs Teacrate
Absolutely spot-on service from "Paul…
Absolutely spot-on service from "Paul and Alex" when delivering over 300 Tea crates to Isabel Hospice - first class, many thanks.
27 January 2025
Unprompted review
Reply from phs Teacrate
Hi Brian,
Thank you for your fantastic feedback! We're delighted to hear that Paul and Alex provided a first-class service while delivering your crates. We truly appreciate your support and look forward to assisting you again in the future!
Many Thanks,
Tash, phs Teacrate
We used PHS' services for our…
We used PHS' services for our construction site.
PHS provided us with a great service, despite us losing their kit on our site.
Very grateful to Anna Matusiak and your team for your support!
21 January 2025
Unprompted review
Reply from phs Teacrate
Hi Carly,
Thanks for leaving us a 5 star review we appreciate it! Please reach out should you need any further help!
Many Thanks,
Tash, phs Teacrate
Excellent
Paul and Viktor provide excellent service. Always have a smile on their faces and are helpful, professional and friendly! Would definitely recommend!
2 December 2024
Unprompted review
Reply from phs Teacrate
Hi Junior,
Thank you for sharing your positive experience! It's fantastic to hear that Paul and Viktor consistently provide excellent service with a smile. Their professionalism and friendly approach clearly leave a great impression. We'll make sure they receive your kind feedback!
Many Thanks,
Tash, phs Teacrate
Reply from phs Teacrate
Hi there,
We appreciate you taking the time to leave us a positive review! Thank you very much. Should you need anything else please don't hesitate to reach out!
Many Thanks,
Tash, phs Teacrate
Great efficient friendly service
I googled a number of companies whilst looking for removal boxes for my company move, the first company has still never call me back to this day, with Teacrate I got to speak to an actual person straight away, I spoke to Jasmine Goraya who was very helpful over the phone, gave me all the info straight away & followed this with an email immediately with all the info and a new account form. Once booked in, I had also had great service from the two delivery guys who called me an hour before to say they were on their way to me and then were very pleasant and friendly on arrival and delivered all the crates exactly where I wanted them all piled up. Great service from the first call right through to the friendly delivery men. Thank you
14 November 2024
Unprompted review
Reply from phs Teacrate
Hi there,
Thank you so much for sharing your experience! We're thrilled to hear that our team, especially Jasmine Goraya, provided you with efficient and helpful service right from your first call. It's great to know the delivery team continued this excellent service by keeping you informed. We pride ourselves on making the process seamless from start to finish, and your kind words affirm our efforts. Thank you for choosing Teacrate, and we’re here for any future needs!
Many Thanks,
Tash, phs Teacrate
Fantastic Service From Jasmine
The service we have had from jasmine has been exceptional, from the first call she has been very friendly and helpful, nothing has been a problem, would highly recommend !!
30 October 2024
Unprompted review
Reply from phs Teacrate
Hi John,
Thank you for your 5 star review! We're so pleased to hear that Jasmine has provided exceptional customer service. Your recommendation means a lot to us, please reach out should you need anything else!
Many Thanks,
Tash, phs Teacrate
Great service as always
Great service as always. Very easy to deal with, prompt responses fantastic customer service. Big thank you to Jasmine for making everything seamless!
18 October 2024
Unprompted review
Reply from phs Teacrate
Hi Emma,
Thank you for your fantastic feedback! We're thrilled to hear you had such a seamless experience, and that Jasmine provided exceptional service. Feel free to reach out should you need anything else.
Many Thanks,
Tash, phs Teacrate
Kind & Efficient Service
Jasmine was super friendly, quick & efficient. Thank you for helping me with our order so last minute!
17 October 2024
Unprompted review
Reply from phs Teacrate
Hi Chelsey,
Thank you for your review! We're delighted to hear that Jasmine was able to assist you so efficiently and that she made the process quick and easy for you. Your feedback is much appreciated!
Many Thanks,
Tash, phs Teacrate
Very helpful experience with Paul and…
Very helpful experience with Paul and Abdullah.
We don't have the easiest access and they were really helpful in calling before hand and discussing how best to get the crates to us. Easy to deal with and very helpful. Would be very happy to use them again.
5 August 2024
Unprompted review
Reply from phs Teacrate
Hi there,
Thank you for taking the time to review phs Teacrate! We are so pleased that you had a good experience with us, especially Paul and Abdullah. Please don't hesitate to reach out if you need anything further!
Many Thanks,
Tash, phs Teacrate
Thanks from Parliament
Great assistance and customer service from the guys who delivered the x 900 LC3 crates to Parliament on 01/07/24.
1 July 2024
Unprompted review
Reply from phs Teacrate
Hi Gavin,
Thank you for the 5 star review! It is much appreciated that you took the time to leave a positive review. If you need any further assistance or have more feedback, please don’t hesitate to reach out.
Many Thanks,
Tash, phs Teacrate
Paul and Jack were amazing
Paul and Jack were amazing, delivery of 500 crates the lads gave great customer service and assistance unloading the crates.
1 July 2024
Unprompted review
Reply from phs Teacrate
Hi Sam,
Thank you for your review! We're delighted to hear that Paul and Jack provided excellent customer service and assistance with the delivery of the crates. Please reach out to us should you need anything in the future.
Many Thanks,
Tash, phs Teacrate
Great customer service
I am writing to express my appreciation for the excellent service provided by Jasmine. She was incredibly helpful and organised everything promptly and effectively. Her commitment to customer satisfaction was evident, and I am thoroughly impressed by her swift actions and professional demeanour.
Great customer service truly makes a difference, and I highly recommend Jasmine for her outstanding efforts.
Thank you for fostering such a high standard of service.
27 June 2024
Unprompted review
Reply from phs Teacrate
Hi Michaela,
Thank you for taking the time to leave such a positive review! It is truly appreciated. We're thrilled to hear that Jasmine provided you with excellent service, her commitment to customer satisfaction and professional demeanor are truly commendable, and we're glad her efforts made a positive impression on you.
If you need any further assistance or have more feedback, please don’t hesitate to reach out.
Many Thanks,
Tash, phs Teacrate
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