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TDot Performance Reviews 808

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers consistently praise the exceptional customer service, highlighting the team's helpfulness, responsiveness, and willingness to go above and beyond to ensure correct part selection and address inquiries. People frequently commend the fair pricing, the availability of a wide range of products, and the overall positive ordering experience, often noting timely shipping and good product quality. However, some people were dissatisfied with issues related to shipping, including unexpected additional charges, slow delivery times, and a lack of communication regarding tracking or order status. There were also instances where customers received incorrect products, items that did not match descriptions, or products that arrived damaged. A few other people also felt that the customer service was unhelpful in resolving these issues.

What people talk about most

Product

Consumers find product experiences to be ambiguous. Many reviewers praise the high quality, performance, and... See more

Order

Reviewers highlight ambiguous aspects of order. Many customers report issues such as hidden charges, missing... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers experienced significant delays, with... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the service,... See more

Price

Customers had ambiguous experiences with price. Many reviewers praised the good prices, stating they were the... See more

Based on these reviews

Rated 4 out of 5 stars

My invoice for an item I wanted to order went from free shipping to $160 for shipping - more than half of the cost of what I wanted to buy, because I live in the capital of the Yukon - I cancelled my... See more

Company replied

Rated 4 out of 5 stars

The on process for ordering was straight forward, however I had issues paying with my visa, which appeared to be on the website. Not sure if this was do to volume orders. Called customer service who... See more

Company replied

Rated 4 out of 5 stars

Communication could have been a bit better, but overall ordering from TDot Performance was a good experience. This was my first order with TDot Performance and they did a very good job with fair prici... See more

Company replied

Rated 4 out of 5 stars

Didn't have the part I wanted in stock at the good price. Wanted to sell me basically the same thing same manufacturer for $150 more and offered 10% off... TDot reached out to me, and tried their... See more

Company replied


Company details

  1. Auto Parts Store

Written by the company

TDot Performance is one of Canada's leading automotive aftermarket retailers and proud to be Canadian. With over 1 million products from over 250 of the world's top aftermarket brands, we have everything you need for your vehicle, including performance parts, exterior accessories, interior accessories, wheels & tires and more.


Contact info

3.9

Great

TrustScore 4 out of 5

808 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

Nothing is actually in stock

Ordered parts that I needed quickly. Seen they were in stock on TDOTS website so I quickly ordered them only to find out it's just a drop shipping company and they are actually coming from New Zealand. I emailed before they shipped to cancel the order and trying to get ahold of someone was almost impossible. TDOT still hasn't sent me shipping info. But the manufacturer I bought them from did. What I needed in 5 days ended up being a month. So buy at your own risk and just know they don't keep stock.

1 March 2026
Unprompted review
TDot Performance logo

Reply from TDot Performance

Hi Cole, I am sorry to hear about the issues you are facing in regards to the delay with your order.
Please email me at patrickhamilton@tdotperformance.ca with your order details so that we can work together to find a solution for you.

Rated 5 out of 5 stars

Ordering is simple

Ordering is simple. No problem

1 March 2026
Unprompted review
TDot Performance logo

Reply from TDot Performance

Hi Garry, Thank you for the review. We appreciate your support, looking forward on your next purchase.

Rated 4 out of 5 stars

Lots of great products to choose from…

Lots of great products to choose from for my vehicle. Website could be difficult to navigate. It shows a lot of products that don't fit your vehicle

1 March 2026
TDot Performance logo

Reply from TDot Performance

Hi Andre, Thanks for your feedback! We’re glad you liked the product selection and appreciate you letting us know about the website. We’ll share this with our team to help improve the fitment and navigation.

Rated 5 out of 5 stars

Very quick and simple checkout

Very quick and simple checkout! I loved all the payment options as well.

1 March 2026
TDot Performance logo

Reply from TDot Performance

Hi Ben, Thank you for the awesome review! We’re glad you enjoyed the quick checkout and the payment options.

Rated 5 out of 5 stars

Great Canadian Company

Great Canadian Company! Fast shipping.

1 March 2026
TDot Performance logo

Reply from TDot Performance

Hello Darin, Thank you for the great review. We appreciate your support and are glad you enjoyed the fast shipping. see you in your next order.

Rated 5 out of 5 stars

Bravo

Bravo tdot performance

1 March 2026
Unprompted review
TDot Performance logo

Reply from TDot Performance

Thank you! We really appreciate the support, looking forward on your next purchase.

Rated 5 out of 5 stars

good prices and good selection

good prices and good selection. And most important company is Canadian

28 February 2026
TDot Performance logo

Reply from TDot Performance

Hi Alex, Thank you for the review, We’re happy you enjoyed our prices and selection—and we truly appreciate your support of a Canadian company.

Rated 5 out of 5 stars

Excellent experience!

I wanted to upgrade the OEM headlights on my Ford F-150 to a really nice model made by Anzo. TDot Performance are an official dealer for Anzo, and that makes a huge difference. There are a few other companies out there on Amazon or eBay who sell these lights for literally a few dollars less, but they can't offer the support or guarantees of TDot Performance and Anzo USA, so if an issue arises, good luck trying to get any warranty work done with these other companies because Anzo does not support them. TDot Performance are product savvy and very professional. It was a real pleasure dealing with them and I'll certainly be placing more orders with them. If worry-free ordering is important to you, I recommend TDot Performance.

24 February 2026
Unprompted review
TDot Performance logo

Reply from TDot Performance

Hi Rick,

Thank you for your feedback. We're delighted to hear you had such a wonderful experience with us. Your review motivates us to continue delivering exceptional service. We look forward to your future order.

Regards,
Patrick

Rated 1 out of 5 stars

Over 2 months waiting for a part

Ordered a part beginning of December for a Christmas present. Heard nothing regarding the part being ready for shipping or even being unavailable until I called to check on the status of my order in mid February. Was told the part was still on backorder.
If the Parts are not available to order don't put them on your website!!

2 December 2025
TDot Performance logo

Reply from TDot Performance

Hi Greg,

I am so sorry to hear that you had a bad experience with us. We acknowledged your concerns regarding the availability of the parts on the website. I would appreciate the opportunity to work with you personally to address your concerns and find a solution that meets your needs. Please feel free to reach out to me at patrickhamilton@tdotperformance.ca, and we can work together to assist you promptly. Thank you for your understanding.

Regards,
Patrick

Rated 5 out of 5 stars

These guys are awesome

These guys are awesome

So Many parts and such an organized website, easy to shop and easy to buy

22 February 2026
Unprompted review
TDot Performance logo

Reply from TDot Performance

Hi Liam,

Thank you for taking your time to give us your feedback and appreciating how user friendly our website is. We look forward to your next order.

Regards,
Patrick

Rated 5 out of 5 stars

good customer service

I did not complete a purchase, but it had nothing to do with the company or service.
Customer service was great, nevertheless, and I do plan on making it a go-to site for auto parts. I appreciate the transparency. Thanks.

16 February 2026
Unprompted review
TDot Performance logo

Reply from TDot Performance

Hi Jenn,

We are happy to hear that you appreciate how our customer service assisted you. We look forward to your future order. If you need further assistance, please don't hesitate to contact us.

Regards,
Patrick

Rated 5 out of 5 stars

Excellent service

Excellent service

16 February 2026
Unprompted review
TDot Performance logo

Reply from TDot Performance

Hi,

Thank you for your feedback and your support. We look forward to your future order.

Regards,
Patrick

Rated 1 out of 5 stars

Discount Code Advertised denied

Customer service rep was not very knowledgeable about the part I needed and when ordering during Familyday 20% discount advertised the discount code did not work.

13 February 2026
Unprompted review
TDot Performance logo

Reply from TDot Performance

Hi,

I am so sorry to hear that you had a bad experience with us. We acknowledged your concerns regarding the issue you've encountered about the application of the discount codes. I would appreciate the opportunity to work with you personally to address your concerns and find a solution that meets your needs. Please feel free to reach out to me at patrickhamilton@tdotperformance.ca, and we can work together to assist you promptly. Thank you for your understanding.


Regards,
Patrick

Rated 5 out of 5 stars

Quick & easy.

13 February 2026
Unprompted review
TDot Performance logo

Reply from TDot Performance

Hi Sietze,

Thank you for your feedback. We look forward to your next order.

Regards,
Patrick

Rated 5 out of 5 stars

Pretty quick shipping

Pretty quick shipping, great price (I shopped around), everything as advertised. Will keep you in mind for future purchases. Thanks!

4 February 2026
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Reply from TDot Performance

Hello Clintyn,

Thank you for your comments. We're happy to learn that you were satisfied with our service. We look forward to the opportunity to serve you again in the future.

Regards,
Patrick

Rated 4 out of 5 stars

My order hasn't been shipped yet…

My order hasn't been shipped yet because they wanted to confirm fitment on some molle panels that I ordered (which I did already before ordering but whatever fine) and because the brakes I wanted are discontinued… ok so why were they on the site? I got a response back asking if I tow or have a lifted truck I said no, then they asked for a part number for an alternative set of front brakes… how bout you show me some alternatives since half the items on your list are discontinued now I haven’t gotten a response back after choosing another set of brakes. Placed my order on a Saturday still waiting for a response the following Thursday with nothing shipped.

11 February 2026
Unprompted review
TDot Performance logo

Reply from TDot Performance

Hello,

I am so sorry to hear that you had a bad experience with us. I would like to get a better understanding of what happened and work with you to address your experience. Please email me at patrickhamilton@tdotperformance.ca with your order number so we can further discuss the issues you are facing.

Regards,
Patrick

Rated 5 out of 5 stars

The price is great but the people are greater

It was a whirl wind experience but I got to where I needed to be. I ordered the wrong part because I listened to someone else. I contacted the help centre and we got ordered what I needed ordered without any problems. I’m really glad I decided to work with TDot.

24 January 2026
Unprompted review
TDot Performance logo

Reply from TDot Performance

Hi Andrew,

We are happy to hear that you appreciate how we handle the issue on your order. We look forward to your future order. If you need further assistance, please don't hesitate to contact us.

Regards,
Patrick

Rated 5 out of 5 stars

My new light model XTune 5076991

My new light model XTune 5076991 have fitted perfect on my Chevrolet Pick Up Silverado 2011. I am happy!

11 February 2026
Unprompted review
TDot Performance logo

Reply from TDot Performance

Hi Michel,

We are thrilled to hear that you are satisfied with your order. We'd love to see how those headlights look on your vehicle. Looking forward to your upcoming purchase.

Regards,
Patrick

Rated 1 out of 5 stars

price was 15% higher then other stores

price was 15% higher then other stores
shipping fees..... free shipping at other stores over $100
will never shop here again or promote this store

4 February 2026
TDot Performance logo

Reply from TDot Performance

Hello Trevor,

Thank you for taking the time to provide your assessment. Your feedback helps us improve our processes and services. We acknowledge your concerns about our pricing. I would appreciate the opportunity to work with you personally to address your concerns and find a solution that meets your needs. Please feel free to reach out to me at patrickhamilton@tdotperformance.ca, and I will do my best to assist you promptly. Thank you for your understanding.




Regards,
Patrick

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