TD Bank Reviews 

On hold for about 57 mins so far and counting the ai call answe said times were long expect 20 mins lol
Td obviously doesn’t give a flyer about customer service

I called shortly after 8:10am today. I was advised by the TD bank website to call directly from within the TD Bank phone app. Long and behold, the phone music and voice stated that my wait time is approx. 20 minutes. We now stand on 2hrs 52 min listening to annoying hotel lobby music and a voice saying "thank you for your patience, please hold as your call is being held in the order of sequence" what an insult hay, how pathetic for a large bank. What do these people think they are? My experience is a genuine real time, like now, currently experience!!!!!!!!!!!. I have also been to the branch in Kentville, holding up the book that they do not do things like that. Escalated to branch manager that tried calling and also ended up holding online for a long time. Beyond pathetic! Shrugging suggesting to call later. That should not be even an option if they know what they are doing. Banking in Canada is beyond sad poor, its like a 3rd world country where things do not work

If there was a zero star that would be my pick. I have tried over the years to work with TD as I have my Canadian account with them but it's absolutely terrible
Their online banking doesn't work
Customer Service -doesn't work either
Don't go there

I’m absolutely disappointed with the incompetence of the customer service by phone. I’ve been a customer of TD for 35 years. Annually paying hundreds of dollars in bank fees. I also have about half a million invested through TD using their self directed TSFA for my retirement fund and paying hundreds of dollars annually in fees. I’ve never asked for a statement before. Today I needed a statement of my TSFA account (29 April 2026) for a mortgage I got approved through Scotia Bank (at a lower rate) So I went to the bank and requested a statement (the branch I have all my accounts with and the branch I opened this TSFA account at) they said they have no access to my TSFA account to print a statement and to call the number at the back of my bank debit card. So I did, EASY LINE not so much. The person at the call center said I can’t request a statement till after the end of the month and it will only be mailed to me within 7 business days after that!!. Jeez I thought they could punch in the dates and download a statement and send it to my email address that’s registered with the bank. In this day and age with all the technology and AI you’d think it’ll be a simple thing. To add to that the call center worker was rude and disrespectful. I intend to move all my accounts to Scotia Bank who has better customer service.

Terribly slow service. There are six registers, but only three people are working, and the manager just stands in the corner checking out what the employees are doing to offer them help. I think the best customer service is paying attention to the time of the customers.

Well, clearly not a convenient bank, that has to be removed ASAP.
Now the opening is at 9 AM as with everybody else, for people who are working it is not convenient, i only used TD as i need bank at 8 15. Even at 9 am only one person is working, half sleepy, line of 5 customers and two others bank staff members staring at their computers without customers, not acceptable, moving all my money to different bank

Every time you make a deposit you are treated like a criminal. You need your ID to even deposit a check in your account plus they send you a code on your phone that you have to respond to. It take 10 minutes to make a deposit. God help you if you are depositing some cash. They take a blood sample.

The company is closing a branch in ottawa ont. , at huntclub and riverside. This branch is busy and is probably the only one with a drive through teller. It is between two other branches on merivale and on huntclub and bank that are in traffic congestion at all time and difficultvto find parking. Please write to keep this branch open!! Renovate if you must but close another.

If I could give it -10 Stars I would! After 26 years with PNC Bank they close my account for too much fraudulent activity and identity theft. My only option was TD Bank and it is the worst bank in the world! This bank is so horrible I cannot believe that their functioning! Their customer service stinks their Branch service stinks and they're online service is terrible! You deposit a check and it make you weigh 6 days for it to clear, wtf! I have an appointment with Chase tomorrow and I am hoping and praying that I get an account with them so I can get the hell away from TD Bank and I will suggest that anybody to stay the hell away from TD bank!

If I could give TD bank and their lousy app a lower score it would be -0. They lock your account.for NO REASON. I have had enough when the bank opens tomorrow I.am canceling my accounts and going to another bank,that is if you can find a Bank that actually does a good job.

Terrible customer service and they absolutely will not help you with fraud i think they stole my money. Will not reverse a fraudulent charge on my bank card..so im closing my account .Banks stealing a seniors money on a fixed income..

I attempted to open an account with TD Bank and came prepared with several forms of ID and documentation (EAD, passport, proof of address, etc.). Despite this, I was not approved to open an account. Bank manager was very dismissive. I found that behavior quite disturbing to me, especially because i am to this.

I ended up going to another bank where the process was smooth and welcoming, so everything worked out in the end — just not with TD Bank. (Thank god) 👍

0 professionalism. The worst bank to ever exist.
They provided me with misleading and wrong information about my RSP first time home buyer account contribution limit.
When I complained for losing over $5000 in taxes. They said they didn’t tell me anything and the employee manager attested that his employee is skilled and wouldn’t make a mistake by sharing misleading information. The call apparently wasn’t recorded and I was lied to and again gaslighted.

I am waiting in the edison, NJ location for a half hour for a consultation. While there is a greeter on the floor to chat. They should reallocate the resources. There are 4 people waiting.
Continued; I waited another 20 minutes without either of the 2 available representatives even acknowledging my presence. I left after waiting 45 minutes and not being noticed.

Dozens of people lined up and only two tellers open and other tellers just standing around and chatting

I am so frustrated with TD now. It got so much worst than before. As a loyal customer for 20 years, I feel hopeless and helpless.

My lesson learnt is " not put too much money with TD on your RRSP or RESP or any similar investment account".

Too much problem and no time to go over these garages.

I suggest the Trustpilot to open the function for "no Star".

Assessed a $15 service fee for not maintaining the minimum daily balance of $250 which is a newly introduced requirement on their convenience checking accounts. I increased my account balance and called customer service to politely ask to have the charge reversed, but my request was denied. I've been a customer for nearly 20 years and they still did not show any leeway.

Ordered precious metals from them. Only 3 small items that were said to be in stock. There is a delivery delay they stated maybe 3-4 weeks for delivery from their usual 1-2. It’s been almost 10 weeks since I paid them and I haven’t received my package or heard anything other than more delays 4 weeks ago. It’s hard to believe it’s a shipping issue at this point. I have other places I could buy what I need not far away, in stock, claimable instantly. Foolish to use their services. I am considering finding another bank just due to this unprofessionalism alone. Seeing other customer reviews is making me worry about where I keep my hard earned money.

Negative rating
If I could put -100 I totally would, never will I refer someone to the TD Bank. Tellers tell me they are holding a deposit for 3 days and Easyweb says 7 call the branch manager who can speak clear english he says 5.....so who i lying here. Been dealing with TD for 40 years and it has gone to the dogs. I have been refused every product from this bank and have an outstanding credit rating. Customer service when you call in is horrible, they are rude and short and make you feel like they have zero time for you.

I’m really starting not to like TD bank, a lot of their workers are not welcoming….they/the system be lying to you to make you make changes you don’t want or had no idea about ….let’s say you don’t want to change your card they will make the ATM not return it and tell you, you can no longer get the card you did not want to let go back ,they just say here’s another new updated one , I’ve had my username and password for years know them by heart , out of nowhere with no notice nothing whatsoever they locked my account and forced me to change my password , multiple customer service agents acting like they have no idea what is going on there’s only one solution that’s to change my password, not even the branch could help me …when I clearly told them I didn’t want to change my password I had no issues whatsoever with it nor with my account. They forced me to change it .They seem to careless about customer satisfaction, it’s what they want that matters….it’s really aggravating me