Literally the crappiest company. Apparently you can't pay off the vehicle over the phone even though one representative stated I could. Then, when they needed verification of account holder instead of... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Horrible company to deal with. Charged us an extra payment when the car was paid off already. Couldn't process the refund for 4 months. Customer rep, Miguel, refused to provide his full name nor empl... See more
Wish I could give them 0 stars In the Banking world, they are a complete joke. Every negative comment on the reviews are 100% accurate. Worst possible customer service, terrible website. They must g... See more
I called TD bank because I needed to update my name. The representative who answered, Greg, was extremely rude and has a very unpleasant attitude throughout the call. His tone felt impatient and as th... See more
Company details
Contact info
1.3
Bad
62 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Worst customer experience ever!
I called them because I’m having a little issue this month a push the deferred payment option and salon hold over an hour with no one picking up so I called back and hit the general information with my account which is current and they picked it up on one ring I’ve been there paying on this car three years never asked for any help And I sat there for an hour they give you an option but they don’t stand by that option. I was told by the lady that that’s a different department and they may be busy. This is ridiculous. This is horrible to do that to people. then the person I got a hold of on the other option stated that it’s a different department and they have limited hours on Saturday and they’re probably busy and they could probably be close because they close at five Eastern time so I guess they just expect me to sit on hold even after they closed apparently worst customer service ever!
30 December 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.